Reviews (141)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for product customization, noting its ability to adjust prices based on customizations and a payment structure that charges only on sales, ideal for small businesses. The app's modern interface and features like logic and masks enhance the customization experience. Exceptional customer support, including 1-on-1 video sessions and detailed chat responses, further adds to merchant satisfaction.
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The front-end design is impressive compared to other apps, and it was the main reason I decided to try it out. However, in my opinion, the app is not yet ready for established businesses to rely on, as the back end needs further development. I wish the team all the best moving forward, but I hope to save others in my position some valuable time if they are under the impression that this app will be quick and easy to use.
There is a 3-4 week wait for open support tickets. While the live customer service is great, if you encounter an issue beyond what they can assist with, be prepared to wait an unreasonable amount of time. I am choosing to move on to another app rather than waiting.
Please ensure that your theme works directly with the app before investing time in setting everything up, as I did. You may encounter issues down the road. I had the impression this was an out-of-the-box solution, but that was not the case for my very popular and common theme. If your theme is not compatible, they will refer you to a partner for paid development work.
The instructions for uninstalling the app are somewhat complicated, and not really suited for those without a strong grasp of Shopify, in my opinion. I hope to get around to it soon. If you’re like me and working around the clock, be aware that this cleanup process can be time-consuming if you choose not to continue using the app.
Additionally, when you uninstall the app, any products you added through it will also be deleted.
Wow, thank you for the amazing feedback! Your success is our top priority, and we’re here to keep supporting your customization journey every step of the way. :)
excelente app y dan una excelente atencion para uno poder solventar cualquier duda o inconveniente
¡Muchas gracias por tu reseña! We’re thrilled to hear you’re enjoying Kickflip and that our team has been able to assist you. 😊
We've been using this app to set up a custom made clothing item. The whole process has taken weeks a lot of cash invested in 3D models. That makes the whole limitation I'm about the describe even more frustrating.
When products are created as variations they are SKU-less. That means if your using an IMS or shipping app to process orders after checkout (one that requires a SKU like many do) you're not going to have much luck. Lesser custom apps often give you options. Either replicate the source SKU for each variant or even add numbers sequentially. We use a few of them successfully already. These small but essential function really show when an app that has considered the backend needs of merchants. Kickflip has a heavy focus on front end UI and that's great since it's key for the product, but the backend is not really suitable for any business of scale. The response from support for this issue was "this is eye opening and we appreciate it. However, unfortunately, it is not possible to do this." Well...thanks.
We're currently unsure if, even after our investment we can make this app worth for us logistically. I suspect we'll try it and manually link products to orders in the short term but it's very disappointing when a simple code change to variant generation would have solved this. 5 stars for ambition. 2 for implementation on Shopify.
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Response to Kickflip's response: We want to be clear this is NOT feedback on variants linked to inventory level. All our SKUs are made to order anyway. This is simply the manner with which new variants created in Shopify by the app have no SKU given to them when they hit the checkout. This is a simple API/App fix (other apps can generate this kind of variants) and not a complex feature we're discussing here. This is the second time your team haven't quite understood the issue we've raised so perhaps we're not being clear enough. However, it seems based on your response that nothing is in the pipeline.
First off, we want to thank you for your honest and thorough feedback. It’s voices like yours that push us to strive for excellence in everything we do.
Regarding our inventory management feature, it’s important to note that it is currently in beta and might not cover all your requirements at the moment.
The current limitation comes from the way we manage inventory due to constraints with Shopify’s variant limit and the fact that stocks cannot be shared between different variants. This has led us to handle all inventory management within Kickflip’s admin. We understand that this isn’t ideal for your use case.
We encourage you to share any additional insights you have to help us improve this feature here : https://kickflip.canny.io/feature-requests/p/i-would-like-the-skus-entered-in-kickflip-to-be-linked-to-shopifys-inventory
We appreciate your patience and understanding as we aim to meet your needs better. Thank you again for bringing this to our attention.
Great customer service. Amazing product once you understand how to use it.
Absolutely thrilled to hear about your positive experience with Kickflip! Understanding a new product can be a journey, and we’re here to support you every step of the way. Thank you for choosing Kickflip to power your custom products sales! 🚀
The team at Kickflip are great! Admittedly, I'm not tech savvy and have struggled to create a complex product. However, along my journey they have graciously helped me at every turn. They have enthusiastically supported me with 1-on-1 video sessions, text sessions, and were sincerely open to suggestions toward making their back-end functionality easier for complex products like mine. A perfect platform does not exist, but it's comforting to know that the team behind it are humble, helpful, and striving toward perfecting it. I appreciate and respect the spirit and efforts of the team at Kickflip. Thank you!
Wow, what a fantastic review! 🌟 Thanks a ton for sharing your experience with Kickflip. It’s awesome to hear that our team’s support has made a real difference for you. We’re all about helping you bring your complex products to life, and it’s great to know that our help has been valuable for you.
We’re on a mission to build the perfect platform, and your kind words motivate us to keep pushing forward. Thanks for being a part of our journey. You’re the reason we do what we do!
Cheers! 🛠️✨
The whole team is very kind and responsive. The app is the best I have found in Shopify so far.
Thanks for the awesome feedback! Our team is always here to help, and it’s fantastic to hear that you’re loving our platform. We’re all about making your experience the best it can be. Keep rocking on Kickflip, and let us know if you need anything else!
Amazing configurator app and very helpful and quick customer service! Highly recommend as it's very customizable and should work for any kind of business that wants any sort of customization. Thanks kickflip!
Thank you for your wonderful review! We are delighted to hear that our configurator platform and customer service have met your expectations.
We’re thrilled to be a part of Innit Designs’ journey. Your iconic chairs and sustainable design practices resonate deeply with our mission to empower businesses through exceptional customization solutions.
Thank you for recommending Kickflip, and we look forward to continuing to support your success.
- The Kickflip Team
This app was exactly what i needed for my store. Also superb costumer service, that helped med solve issues fast and without giving up when I had no idea what i was doing. Would 100% recommend this app.
Thank you so much for your fantastic review! 🎉 We’re thrilled to hear that Kickflip was exactly what you needed for your store. Our team is dedicated to providing top-notch customer service, and it’s awesome to know we could help you out quickly and efficiently. Your recommendation means the world to us!
Highly recommend! After playing around with the app it was very easy to navigate. It didn’t take me long to learn everything. Also their help desk replied back quickly and answered every question I had. This is important to me since I’m a business owner and hardly have time to learn a new program. Thanks Kickflip!
Thank you for your enthusiastic recommendation! We’re thrilled to hear that you found our platform easy to navigate and quick to learn. Your feedback about our responsive customer success team means a lot to us. We understand how valuable your time is as a business owner, and we’re glad we could provide the support you needed. Thanks for choosing Kickflip, and we’re here for you whenever you need us!
Extremely useful configurator app. The best one available in the market, with both complex functionalities and good looking UI.
Other configurator apps just lack functionality or look very outdated.
Plus, the customer support is extremely responsive.
10 out of 10
Wow, this review made our day! We'll frame it and hang it up in our office. 😄
Thank you so much for the kind words! We strive to make our configurator app the best out there, and it's great to hear that you think so too. We also pride ourselves on being responsive and helpful, so your feedback means a lot.
Thanks again, and stay awesome! 🚀