Kickflip ‑ Customize Products , 114 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its product customization and showcasing features. It's praised for its user-friendly interface, clean design, and seamless integration with various themes. Many appreciate the time and cost savings, enhanced customer experience, and sales boost. The support team is noted for their quick response and professionalism. However, some find the percentage per sale pricing model less suitable for larger businesses. The app is regularly updated, indicating a promising future.
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I want to love this app but I've run into little issues that take away from the overall experience. The UI is beautiful and we have been able to mostly get what we needed out of it. The pricing changed on us in the middle of our trial period and we were forced to pay a much higher price than anticipated to not have their logo on our website. The customer service has been mostly responsive but not always available. We've run into issues where it defaults to full page and we have had to manually code it to show our store logo etc. The user article related to this topic was out of date and not helpful. We now have a new issue where after having everything up and running and we were at a point where we thought we were finished with the implementation, customers have reported that the add to cart button hasn't been working. We tested and confirmed this issue - there is no reason why the add to cart button should have stopped working as we hadn't made any changes. This is very frustrating as we now have lost revenue, wasted ad spend and poor customer experience. This app seems to be in its early stages and I'm sure most of these issues will be fixed in 6 months, but I hate to pay all this money to function as a beta tester.
update 6/27/23
After several weeks of customers saying they aren't able to checkout on our site, I discovered the app interfering with the checkout button on the website. Remove the app's code from my checkout page and the app started working again. Lost weeks of sales because of this app. Unfortunately I've deleted it as I just can't trust it.
Dear Sankofa Edition team,
Thank you for taking the time to share your thoughts regarding Kickflip. We truly appreciate your honest feedback and sincerity in describing the issues you have faced while installing our app.
First, we want to apologize for the inconvenience you have experienced as a result of the pricing change during your trial period. We understand how this may have caused some confusion. We are confident you will benefit from this update, aimed at making product customization as accessible as possible.
We also empathize with your difficulties regarding the customizer integration with your store. As mentioned in our help article, the code snippets we provide might be slightly different from the code from your Shopify theme. Since there are thousands of different themes out there, we unfortunately can't write documentation that covers them all.
As for the "Add to Cart" button issue that you are experiencing, you may find this article helpful: https://help.gokickflip.com/en/articles/5316875-why-is-the-add-to-cart-button-not-working. We will do our best to help you resolve it as soon as possible.
Once again, thank you for your valuable feedback. Please continue to share your thoughts and experiences with Kickflip.
Wishing you all the best,
-The Kickflip Team
UPDATE (6/28/23)
We are truly sorry to hear about the experience you've faced and we would like to extend our sincerest apologies. Your issue has been a top priority for our technical team. Upon identifying it, we immediately set into motion rigorous actions to ensure a robust and rapid resolution.
It's unfortunate that you've had to uninstall the app, and it's clear that we've let you down. Our aim is to continuously deliver a high standard of service to our customers and we regret that we didn't meet those standards in your case.
We truly appreciate your feedback as it helps us to improve and better serve our customers. If you're open to discussing this further, please feel free to contact us directly. We'd appreciate the opportunity to make things right and regain your trust.
Once again, please accept our sincere apologies for the inconvenience.
Best regards,
-The Kickflip team
I have been using kickflip for a few days now and I am very impressed with its features and performance. It is easy to use, reliable, and has everything I need to manage my projects. The app is constantly updated with new improvements and bug fixes, and the team behind it is very responsive and helpful. Whenever I have a question or a problem, they are quick to reply and offer solutions. They also listen to feedback and suggestions from users and implement them in future updates. I highly recommend this app to anyone looking for a great personalizing tool.
Thank you for your thoughtful review! We're thrilled to hear that you're finding Kickflip beneficial for your product personalization needs. Our team is committed to providing consistent updates and efficient customer service, and we're glad to know we're hitting the mark. Stay tuned for more features and improvements in forthcoming updates. Thanks once again for your recommendation and for being a valued Kickflip user!
Best customizer / product builder on Shopify! Easy to use, pretty self-explanatory for selfthaught developers like me... Kickflip is just a lifesaver for my business!
I save time, energy... and stress (as my introvert self does not have to communicate to all customers for their custom product...)!
Special shout out to Cindy ☺️
Thank you so much for your kind words about Kickflip! We're glad to hear that you find it easy to use and that it has proven to be a valuable tool for your business. Cindy certainly appreciates the shout out - she works hard to help our customers succeed with product customization. Keep up the awesome work! We’re always here to help if you have any questions or need assistance.
Very well made app and easy to set up. Lots of functionalities and the team is always ready to help. I would very much recommend. Thanks !
Thank you for your kind words and stellar review. At Kickflip, we've always believed in the power of simplicity and elegance in design, combined with robust functionality. Your satisfaction is our utmost reward. Thank you for being a part of our journey.
5/5 for their awesome customer service. They responded fast to help us setting up everything.
Thank you for your feedback! We're thrilled to have you onboard and look forward to seeing Supra Athlétique achieve great success with Kickflip. 🔥
We like the app very much; UI is beautiful and is Easy to use and set up. Great technical support and customer service.
Thank you for your positive feedback! We're delighted that you find our app's UI beautiful and easy to use. Our team takes pride in delivering excellent technical support and customer service. If you have any further suggestions, please let us know. Thank you for choosing Kickflip!
i was excited to install this app onto my store to give my customers more options and see real time edits to their designs on existing products, which i soon found was not available and had to introduce a new product onto the store for the same or i needed to hire someone to do this. customer service response is extremely slow and so far i have been waiting 20+ hours for a reply on their chat when i can see they were active.
The edit allows for your to see a desktop/mobile view however this is not how it is shown once live.
Dear Cake Me Crazy team,
We understand your need to receive an immediate response and we apologize for any inconvenience this may have caused.
Please note that our customer service operates Monday through Friday during standard business hours, Eastern Time. Unfortunately, your message was received on a Saturday night when our support team was off duty. We do our best to respond to all inquiries as quickly as possible during business hours.
Your satisfaction is important to us and we appreciate your patience as we work quickly to provide a response.
Thank you for your patience and understanding!
I love the app, it does all customization.
The support is superb as well!
You wouldn't be afraid because they have support that assist!
Thank you Cindy
Thank you for your review! We are thrilled to hear that you love the app and appreciate our customer support. Our team is dedicated to providing the best experience possible, and we're glad to see that you've been enjoying it.
This app is powerful and affordable. We can now offer custom goods to the masses as this app allows for our customers to create the product they want and pay for the order without asking for a mock-up. There is a learning process but its definitely worth the effort. we are looking forward to expanding our offering in the near future.
Man, I have no words how I wished for an app like this. For half a year I was searching for a customizer app (even for other plattforms than Shopify). I tried all the standards. Not one satisfied me. Best Product Customizers UI is so elegant. You don't have to study the manual for hours. You can start right after installation. This will soon become the No. 1 app for customization, there is no doubt. You have a new customer! Keep on the good work!
Wow! It sounds like you found exactly what you were looking for in our app, which is a huge compliment. Thanks for taking the time to share this very positive feedback with us. We are all delighted to read this today! Knowing you tried other solutions, it means so much that we were able to meet your expectations.
Please feel free to reach out if you have any questions, or if you want to share your feedback and experience, it's always so helpful for our team.
Good day!