Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its product customization and showcasing features. It's praised for its user-friendly interface, clean design, and seamless integration with various themes. Many appreciate the time and cost savings, enhanced customer experience, and sales boost. The support team is noted for their quick response and professionalism. However, some find the percentage per sale pricing model less suitable for larger businesses. The app is regularly updated, indicating a promising future.

May 17, 2023

Easy to set up! Perfect for my labels & stickers shop! Thanks to the fact that they removed the monthly subscription, I switched from the other app! I strongly recommend it! Happy personalize! https://happystickers.shop/

happystickers.shop
Canada
9 months using the app
Kickflip replied May 17, 2023

Thank you for your wonderful review! We're thrilled to hear that Kickflip has made label and sticker creation a breeze for your shop and that you find our pricing model convenient to scale with your business. Keep on personalizing!

- The Kickflip Team

July 31, 2023

Outstanding Shopify App for Personalized Products!

I want to express my heartfelt thanks to the creators of the Kickflip App on Shopify! This app has made offering custom products a breeze for my small business. Its user-friendly interface and superb customer service are second to none. With a wide range of customization options, seamless integration, and automated processes, it's an absolute game-changer. Highly recommended!

Fondaii
Mexico
About 2 months using the app
Kickflip replied August 2, 2023

We are thrilled to read your wonderful review and hear about your experience with Kickflip. Your kind words are a testament to the hard work and dedication of our team. We are committed to delivering the very best in terms of functionality, integration, and customer service. Your feedback motivates us to strive for continuous improvement. Thank you for choosing us as a partner in your business journey. We look forward to serving you even better in the future.

June 15, 2023

What a great addition for our business to have access to this app. Once we worked out how to setup the files and process through the workflow it's been fantastic to begin to offer our customers the ability to customise their orders. Support from Jackie during our introductory video call was great and she was able to help answer some of our outstanding queries. Early days for us using thew app and can't wait to see the feedback from our customers who will use it on our store. Also love the fact that the costs are based on the success of customers purchasing.

John and Gillian - jackharryandollie.com.au

Jack Harry and Ollie
Australia
7 days using the app
Kickflip replied June 15, 2023

Hey John and Gillian! We are stoked to hear about your positive experience with Kickflip! You know, we really strive to provide that intuitive experience to our users, and it's just awesome to see that coming to life for you guys.

Huge props to Jackie too - she's an absolute rockstar in our team! We’re glad to know she was able to answer your queries and assist with the setup process.

Our mission at Kickflip is all about bringing success to businesses, and we’re excited that our pricing model based on successful sales is resonating with you.

We can't wait to hear how your customers love using the app on your store.

All the best!

- The Kickflip Team

June 27, 2023

I want to love this app but it's missing so much functionality that I can't use it. Since it replaces the product page, there's no place for a description, I can't customize the template to include important info or complementary products. There is nowhere to display reviews on the product page, etc. If this could be embedded in the product page or a pop up that opens when the customer clicks a "customize this" button it would be pretty brilliant.

Restrained Grace
United States
4 months using the app
Kickflip replied June 28, 2023

We're sorry to hear that you've been having difficulties with our app, but we're here to help! The good news is that actually, the functionality you mentioned is available in Kickflip.

You can indeed add a 'Customize' button to your product page allowing you to retain essential elements such as reviews, product description, product image, and more. When clicking on the 'Customize' button, your customizer will appear in a pop-up, just like you expected. Take a look at this example: https://demo.gokickflip.com/products/gaming-controller

This guide provides detailed steps on how to accomplish this: https://help.gokickflip.com/en/articles/6289000-integrating-your-customizer-in-shopify

If you need any assistance, don't hesitate to contact us via our live chat support. Our team is more than willing to guide you through the process.

Thank you for choosing Kickflip. We appreciate your business and we're dedicated to ensuring your experience with us is always a positive one.

November 23, 2023

Great customer service from Elisabeth!

Smokin Baits
United States
About 1 month using the app
Kickflip replied November 24, 2023

Thank you for your kind words about Elisabeth's customer service! We're thrilled to hear that your experience with Kickflip was enhanced by her assistance. Your feedback is greatly appreciated and will be shared with Elisabeth and the team.

May 30, 2023

By far the most amazing customizer app you'll find on the Shopify app store. So easy to set up and the functionalities including logic rules and layers give you the freedom to create a customizer even for a complex product. The team is so easy to get in touch with and very responsive and eager to help out. Haven't faced any significant problem with the app aside from a few lags here and there given the complexity of our product. But amazing experience overall! Will surely recommend this app to friends and fellow entrepreneurs. Kudos to the Kickflip team! Keep up the great work!

CUBO Modular Inc.
Philippines
12 days using the app
Kickflip replied May 30, 2023

Thank you so much for your wonderful review! We're thrilled to hear that our customizer app has provided you with an easy-to-use platform for creating complex product customizations. We will continue to optimize Kickflip to provide you with the best user experience possible.

July 17, 2023

We are using this app since few days now. We tried a lots of apps to offer options in an easy and beautiful way for our customers and this is by far the best app for us, easy to use, lots of possibilities for options, clean design.
We want to thanks Cindy from helpdesk and the developers team for helping us to integrate some code for the cart. The great customer service we received, also decide us to rate this app 5 stars.
We highly recommend this app and company.
Best regards
Hervé Baud / Jorge Baldaia - M2G Clothing

M2G Brindes
Portugal
4 days using the app
Kickflip replied July 19, 2023

Dear Hervé and Jorge,

Thank you for your kind words and the 5-star rating. We love hearing your feedback at Kickflip! It's what drives us to constantly innovate, create user-friendly experiences, and aim for excellence. We're thrilled to hear that our app has contributed to your business in a meaningful way.

Cindy and our development team thank you for your acknowledgement. We're excited to keep taking care of your needs and going above and beyond your expectations.

Best,

-The Kickflip team

October 10, 2023

Great app, works awesome but unfortunately our product was in the restricted product policies of the app so we need to find an alternative to it.

spartanns
Türkiye
4 days using the app
Kickflip replied October 16, 2023

Thank you for taking the time to share your feedback. We appreciate your kind words about Kickflip.

We understand your point regarding the restricted product policies of Kickflip and Shopify. These restrictions are in place to comply with legal regulations and the policies of the Shopify platform, which prohibit the sale of certain firearm-related items and accessories. https://www.shopify.com/legal/aup-definitions

Kickflip's terms and conditions outline the limitations on selling firearms, firearm parts, and related items. We take these restrictions seriously to ensure the safety and compliance of our users with both our terms and Shopify's policies.

We regret any inconvenience this may have caused you, and we understand that finding an alternative solution can be challenging.

Again, thank you for your feedback, and we appreciate your understanding.

Best regards,

- The Kickflip Team

June 12, 2023

Very well-designed app and customer service is out of this world. Highly recommend. Pricing system is also super competitive compared to other apps of this style.

POP BAG USA
United States
About 1 month using the app
Kickflip replied June 12, 2023

Thank you for your wonderful review. We are delighted to hear that you find our app well-designed and our customer service exceptional. Your recommendation is greatly appreciated, and we will continue to strive for excellence in all aspects. Thank you for choosing Kickflip, and please don't hesitate to reach out if you need any further assistance.

August 9, 2023

Very pleased so far with KickFlip. We are launching the customisation app in a couple weeks and cannot wait to see how it is received. Watch a few of the videos as once you get the hang of it, it's very very user friendly and so much more advanced than other customisation apps we've seen. Cindy and Jackie have also been so helpful and quick to respond to my questions.

Clio Peppiatt
United Kingdom
9 days using the app
Kickflip replied August 29, 2023

Your excitement for Kickflip is palpable and it's truly inspiring! We designed it to be intuitive, cutting-edge, and above all, user-friendly - and it seems we've hit the mark.

Hearing your kind words about our customer success team, is incredibly gratifying. Their goal is to make your experience seamless and they'll be thrilled to learn they're succeeding.

As for your upcoming launch, we're on the edge of our seats! We believe in your vision and can't wait to see how it revolutionizes your e-commerce journey.