Reviews (146)

Overall rating
4.6
Counts per rating level
  • 87% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust product customization features, including adjustable pricing and 3D model support. Its user-friendly interface and live preview enhance the shopping experience. The "pay as you go" pricing model is particularly suited for small businesses, encouraging market expansion. Seamless integration with e-commerce platforms, continuous updates, and responsive customer support, including 1-on-1 video sessions, further enhance its value.

July 29, 2024

Great customer service. Amazing product once you understand how to use it.

AKD Ink
United States
2 days using the app
Kickflip replied July 31, 2024

Absolutely thrilled to hear about your positive experience with Kickflip! Understanding a new product can be a journey, and we’re here to support you every step of the way. Thank you for choosing Kickflip to power your custom products sales! 🚀

April 18, 2024

Very easy to use and great customer support. Quite a powerful tool with cool functionality!

CustoModa
Australia
About 1 month using the app
Kickflip replied April 19, 2024

That's fantastic to hear! We're super pumped you're enjoying the experience and finding value in our platform. Keep up the great work!

April 12, 2024

App is really good but few limitations like can not add product description, can not delete product, though you can archive. But overall loved the app and customer support also great, always ready to help. keep going and improving. Thanks

beyondGREEN biotech™
United States
7 days using the app
Kickflip replied April 15, 2024

Thanks for your feedback—it’s invaluable. It’s great to hear you love the app and our customer support.

Concerning product descriptions, there are many ways to add them. Please check out our documentation (https://help.gokickflip.com/en/articles/4606619-displaying-a-product-description-under-your-customizer) for detailed guidance. If you need further assistance, don't hesitate to contact our support team—we're here to help!

Thanks for pushing us to keep innovating!

July 3, 2024

Best app,kind agent

CARINOOO
United Kingdom
4 months using the app
Kickflip replied July 5, 2024

Big thanks for the fantastic review! We're thrilled you think our platform and team are top-notch. Keep those custom orders coming, and we're always here if you need anything.

May 28, 2024

Can't put it on the main page. Customer Service says it is only possible to have it on a seperate page. So many hours of configurating for nothing!

Zanarkand
Germany
27 days using the app
Kickflip replied May 29, 2024

Thank you for taking the time to share your feedback. We understand your frustration. We're continuously working to enhance our platform, and we have good news: the feature to integrate the customizer directly on your homepage is in the works and will be released soon! You can track its progress and even vote for it on our public roadmap here: https://kickflip.canny.io/feature-requests/p/i-would-like-my-customizer-to-be-integrated-directly-on-my-homepage. You will be notified when it launches.

In the meantime, there is a solution that can work for you. By implementing a bit of custom code, you can achieve the integration you're looking for. Our customer success team is here to help and can provide you or your developer with an overview of the process. Please don't hesitate to reach out.

We appreciate your patience and understanding as we work to bring you this feature. Your success is our priority, and we're committed to providing you with the best possible experience.

- The Kickflip team

August 15, 2024

Perfect app and good assistance,
I recommand

Unichef
France
2 days using the app
Kickflip replied August 19, 2024

Thank you so much for your kind words and recommendation!

We're delighted that you're enjoying our app and finding our assistance helpful. If you have any questions or need further assistance in the future, please feel free to reach out. We're here to help!

April 12, 2024

Parfait !

Juste dommage de ne pas proposer plus d'option de plan.

Un plan (minimum!) entre le Pay as you grow et le Entreprise ne serait pas de refus !

Mais l'application est excellente ! Et le SAV est excellent

Proseiko
Spain
26 days using the app
Kickflip replied April 15, 2024

Merci beaucoup pour votre retour enthousiaste sur Kickflip. Nous sommes ravis que vous trouviez notre application excellente et que vous appréciiez la qualité de notre service client. Nous prenons bonne note de votre suggestion concernant les options de plan tarifaire. Nous allons l'examiner de près pour mieux répondre aux besoins de nos utilisateurs comme vous. Merci de faire partie de notre communauté et de nous aider à améliorer continuellement Kickflip.

May 6, 2024

Great customer service!

Elijah Visions
Austria
3 months using the app
Kickflip replied May 7, 2024

Thanks for the stellar review! 😎✨ Keep creating magic with Kickflip!

December 19, 2023

Utilisateur de Kickflip depuis plusieurs années, l'équipe est toujours présente pour nous aider et nous guider lors de nos changement, ou lorsque nous voulons ajouter de nouveaux éléments à notre customizer. L'équipe de soutien est disponible rapidement, et même une rencontre zoom peut être cédulé rapidement. Nous sommes très satisfait du service.

B45 Baseball Canada
Canada
Almost 6 years using the app
Kickflip replied December 20, 2023

Nous sommes très heureux d'entendre que notre équipe a pu vous offrir l'assistance nécessaire et vous guider efficacement dans l'utilisation de notre plateforme.

Un grand merci à B45 d'être parmi nos premiers clients et de continuer à nous faire confiance.

Votre succès est notre succès, et nous sommes là pour vous accompagner à chaque étape de votre parcours.

Merci encore pour votre soutien et votre confiance envers Kickflip!

February 23, 2021

This app is exactly what I was looking for. Compared to other apps I've tested, mycustomizer is intuitive and easy to use. And if you get stuck, the support is immediately helpful, friendly and quick to respond. My customers really like the ability to customize their product.

Partybox
Germany
Almost 4 years using the app
Kickflip replied March 26, 2021

Wow! It sounds like we're a good fit and that's good news.
Thanks for taking the time to share your feedback with us. We're happy you think our platform is intuitive and easy to use because that's exactly what we want to offer as a product configurator solution. It's also nice to see that our customer service helped you quickly when needed, we're always here to help!
Now let's celebrate with garlands and balloons ;)