PageFly Landing Page Builder

Dear Fashion Scrilla,

On behalf of my team, I would like to sincerely apologize for the frustration and stress you experienced during this incident. We completely understand how concerning it is when unexpected changes appear on your storefront, especially when they impact your business operations and customer experience.

After carefully reviewing the case with our internal team and the information available from Shopify's investigation, we were unable to find evidence confirming that PageFly directly caused the reported "100+ unauthorized changes." Shopify's review of the theme history also did not identify records showing that these changes were made by PageFly. During the investigation, some issues were found to be related to theme updates, third-party applications, and pre-existing storefront configurations, while the affected layouts were later restored using Shopify's native recovery tools.

That said, we fully recognize that the experience itself was disruptive and frustrating. We regret the confusion and concern caused throughout the troubleshooting process. Your feedback has been shared with both our support and product teams, and we are reviewing this case internally to identify any opportunities to improve our communication, investigation process, and overall support experience.

We genuinely appreciate the time and effort you invested in working through this situation with us. If there is any additional information you would like us to review, or if there is anything further we can assist with, please don't hesitate to reach out. We remain committed to supporting you in any way we can.

Thank you again for your feedback and for being a long-time PageFly user.

Boo – Customer Success Manager

Hi Dr. Rachael Institute,

Thank you so much for your wonderful feedback!

We're delighted to hear that PageFly has helped make your page-building process easier and more efficient. It's especially rewarding to know that our technical support team has consistently provided responsive, knowledgeable, and dedicated assistance whenever needed.

Your support means a lot to us, and we're grateful to be part of your business journey. We're always here whenever you need help.

Boo – Customer Success Manager

Dear Armodini România,

On behalf of my team, I would like to sincerely apologize for the experience you've had with PageFly.

We completely understand your frustration regarding the recurring internal server errors, temporary loss of access to the PageFly console, and the impact these issues can have on a business that relies on its website to generate sales. We recognize that reliability and timely support are essential, and we're sorry that your experience has not met those expectations.

Your feedback has been shared with both our technical and support teams for further review. We continuously invest in improving platform stability, monitoring, and customer support processes, and feedback like yours helps us identify areas where we need to do better.

We genuinely appreciate the time you've spent using PageFly and the opportunity to hear your concerns. If you're open to reconnecting with us, we'd welcome the chance to review your case in greater detail and see how we can improve your experience moving forward.

Thank you for taking the time to share your feedback.

Boo – Customer Success Manager