Yotpo: Product Reviews App

Name: Yotpo: Product Reviews App
Brand: Yotpo
Rating: 4.8 (4429 reviews)

Pricing: Free plan available
Rating: 4.8 (4,429)
Developer: Yotpo

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Collect and display product reviews and ratings to showcase social proof and build trust.

Yotpo product reviews and ratings drive sales and help you better understand your customers. Collect more trustworthy reviews, photos, and videos, with in-mail review requests, SMS, and AI-powered prompts. Reach more shoppers by displaying your reviews and ratings on social media and search engines, like Google. Own all of your reviews and easily moderate them. Access detailed analytics to boost conversions. Plus, connect Yotpo Reviews with SMS, Email, and Loyalty.

Collect product & site reviews on auto-pilot with email templates & SMS requests
Display eye-catching reviews and use Smart Filters to build trust
Stand out in search with Google Seller Ratings and Google Shoppable Ads
Add beautiful, customizable review widgets (carousels, AI summaries, & more)
Easily sync reviews to and from other platforms (TikTok, Walmart, & more)

Popular with stores like yours: Based in United States

Languages

English

Works with

Checkout
Shopify Flow
Shopify Admin
Facebook
Google
Instagram
Klaviyo
pagefly
SMSBump

Pricing

External charges may be billed by Yotpo separately from your Shopify invoice. Learn more

Free

Features

Up to 50 Monthly Orders
Automatic Review Requests
Email Templates Library
Sentiment and Profanity Check
Display Reviews On-Site
Email Support

Starter

$15 / month

or $144/year and save 20%

Features

Pricing changes based on order volume
Collect Photos/Video
Google Rich Snippets
Google Shopping Ads
Reviews Carousel
Live Chat Support

Pro

$119 / month

or $1,068/year and save 25%

Features

Pricing changes based on order volume
Google Seller Rating
Custom Questions
AI Reviews Summary
Smart Sorting
24/7 Technical Support

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (4,429)

Overall rating

4.8

Counts per rating level

92% of ratings are 5 stars
4.1K
3% of ratings are 4 stars
145
1% of ratings are 3 stars
31
1% of ratings are 2 stars
42
3% of ratings are 1 stars
129

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.

Feedback submitted

Merchants praise this app for driving engagement and boosting conversions through its versatile ecosystem, including email, SMS, pop-ups, and loyalty programs. It's user-friendly with real-time review displays and integrates well with platforms like Klaviyo. Recognized by Google for review syndication, it offers seamless integration and customization across multiple storefronts. The support team is noted for being responsive and knowledgeable, providing efficient problem-solving.

March 31, 2026

Based on our experience, we do not recommend Yotpo for businesses that need reliable support in high-stakes or legal situations.

During a recent legal matter, we depended on Yotpo for documentation tied to their SMS platform. Here’s what we encountered:

A formal letter provided by Yotpo included an incorrect phone number, which their team later confirmed was a template error.
Our legal team required corrected documentation and supporting records (including metadata/logs) to meet court standards.
Despite the urgency, there was prolonged back-and-forth on what could be provided and how.
Critical records needed for admissible evidence (such as underlying logs tied to opt-in data) were not immediately delivered in a usable format for the case.
The situation escalated to the point where legal pressure increased, including motions filed in court over missing or insufficient documentation.

Our opinion:
When everything is running smoothly, platforms can seem interchangeable. But when a serious issue arises, the level of support and accountability matters most.

In our case, we did not feel adequately supported when it mattered most.

If your business relies on SMS/email/reviews/loyalty platforms, make sure you fully understand what legal-grade data and support they can actually provide before committing.

I DO NOT Recommend Yotpo. We moved to Junip for reviews and Klavyio for E-Mail and SMS

Team WOLFpak

WOLFpak

United States

Over 4 years using the app

Yotpo replied April 8, 2026

We’re sorry to hear that this was your experience, and we appreciate you sharing your perspective.

We take situations involving legal matters very seriously and work closely with your team and counsel to provide the requested information. This included sharing available records, clarifying how data is collected within our systems, and coordinating with your legal team on the appropriate format for documentation.

To clarify a few points for transparency:

The phone number discrepancy referenced was identified as a drafting error in a template, and we moved quickly to acknowledge and correct it.
We provided access to the underlying data available within the platform, including guidance on how to export records directly from your account.
We also confirmed our willingness to support a formal declaration to help ensure the information could be used appropriately in legal proceedings.
Legal processes can sometimes require very specific formats and validation steps that go beyond standard platform exports, and we remained engaged throughout to help bridge that gap alongside your counsel.

We understand how important responsiveness and clarity are in high-stakes situations, and we are continuously improving how we support customers in these scenarios.

We appreciate the time we worked together and remain committed to resolving the matter at hand.

— The Yotpo Team

February 26, 2026

Ruzsel was absolutely fantastic to work with. We’d been dealing with an ongoing issue around syndicating our reviews across the US and UK sites, and it had become quite frustrating. Ruzsel quickly stepped in, took the time to fully understand the problem, and worked through it until everything was resolved.

He communicated consistently throughout the process, explaining the technical details in a way that was easy to follow and keeping us updated on progress.

Thanks to his expertise and support, the issue is now fully resolved and everything is running smoothly. We really appreciate his help and wouldn’t hesitate to work with him again.

Umberto Giannini

United Kingdom

About 4 years using the app

Yotpo replied April 3, 2026

Thank you for sharing your experience! We’re glad our support team was able to take ownership of the issue, provide clear communication, and see it through to resolution. It’s great to hear everything is now running smoothly. We truly appreciate your kind words and are always here to help.

February 7, 2026

I am really consider to use this app to replace the judge.me, so installed it for for testing. We got one verified review today 02/07/2026 from a customer, and when try to export it, it send me empty csv for 5 times. The support is suck as well, no real person only AI, when you request real person, AI created a ticket for you and Goodbye. Never come back

Dive To Garden

United States

3 months using the app

Yotpo replied March 3, 2026

Thank you for your review. We’re sorry for the frustration caused while testing the app.

Newly submitted reviews can take a short time to process before appearing in exports, which is why the CSV was initially empty. We understand this wasn’t clear and will work on improving that experience.

Regarding support, while AI helps route requests efficiently, real team members are available to assist once a ticket is created. We’ve reached out directly and remain available should you decide to continue evaluating the app.