Reviews (7,181)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting conversion rates and building customer trust through effective customer reviews on product pages. It features automated review request emails, extensive customization options, and seamless Shopify integration. Key features include customizable widgets, social sharing, and efficient review import/export. Exceptional customer support is frequently highlighted, with quick resolutions and proactive communication enhancing merchant satisfaction.

December 12, 2024

Mitch was extremely helpful in getting our reviews on our site when I couldn’t figure out how to get them in the right spot myself!

Skineez®
United States
Almost 9 years using the app
Yotpo replied January 25, 2025

Thanks for sharing! Appreciate it!

November 14, 2024

I honestly cannot believe I had this app for free for almost 10 years, it kept sending review requests and I didn't even pay much attention until recently I redesigned my website. I had Yotpo reconnected and finally got a chance to dive deeper into this app. Reymon was so helpful, and was able to complete my request (when it was still on the free plan) before signing up for the starter plan for some additional features. 5 stars, keep up with the great work!

CelebrityLASH
New Zealand
Almost 11 years using the app
Yotpo replied January 25, 2025

It’s amazing when you realize how much value an app has over time! Sounds like a great experience!

January 27, 2025

So far the support has been prompt, clear and helpful. Ethelbert Santos helped me quickly and clearly. I hope as I try to learn more of the features I will have the same experience that will continue to earn 5 stars.

Pet Obsessed People
United States
Over 1 year using the app
Yotpo replied January 31, 2025

That's great to hear! Thank you for your awesome review!

January 11, 2025

Wendyle was super quick to respond to our request for technical support. The advice given was very clear and efficient, supported by a video to demonstrate how to make the required changes. Thank you!

Super Mande Percussion
Australia
Over 6 years using the app
Yotpo replied January 25, 2025

That sounds like excellent support! Thank you for sharing your experience!

November 13, 2024

I have been using Yotpo for my website reviews for a few years now and have been really happy with it. I just reached out to customer service for the first time for help with product images and it's 11:30 pm where I am and I was impressed when someone was available to chat with me at this time. Reymon responded quickly and was able to help me with my issue within a few minutes! very happy with the customer service and that it was available even late at night which is often when I have time to work on stuff like this.

Ruby Rye Co.
United States
Over 5 years using the app
Yotpo replied January 25, 2025

That’s awesome! It’s great to hear you had such a smooth experience, especially at a late hour. Support anytime you need it definitely makes a big difference. Thanks for sharing!

December 28, 2024

Wendyle was extremely kind and helped me step by step for everything what I need. Thank you for everything and I will continue learning about Yotpo and leverage it more.

Traditional Kintsugi Shop TSUGU TSUGU
Japan
About 2 years using the app
Yotpo replied January 25, 2025

Thank you for sharing your experience!

January 6, 2025

I can't recommend this company. The product works fine, but they are not friendly to small businesses and have an overall "take it or leave it" attitude and pricing policy. We've used this app for YEARS. Macy's recently asked us to syndicate reviews so that all our positive reviews on our website would also show on Macy's. Yotpo not only refused to provide the data to them without "upgrading" our current plan, but the new plan they insisted on was a price increase of over 300%. Even worse, they required a full annual contract to do it.

That price alone would have eaten up the vast majority of any profit we might have hoped to increase at Macy's. So yeah, I found Yotpo's inflexibility to be no different from extortion, and very anti-competitive for a small firm like us. Thumbs down.

Meghan Fabulous
United States
Over 4 years using the app
Yotpo replied January 12, 2025

Thank you for your review. We deeply apologize for the frustration and for any misunderstanding caused during your communications with us.

The syndication feature you are referring to is available for the Premium and Enterprise packages as an add on due to its complexity and the 3rd party agreements involved.

If you wish to discuss further, please let us know and we will promptly reach out to schedule a call with you.

January 30, 2025

The app works good now that I had a support staff, Reymon help me for 90 minutes. The app is glitchy on Chrome so I had to switch to Safari, but then it worked good. Reymon was extremely helpful, patient, knowledgable and easy to work with. Would recommend working with Reymon again.

Lav and Kush
Canada
Over 4 years using the app
February 3, 2025

Great Customer Service from Reymon. We could finally import our product reviews on the tiktok shop.

instaskincareusa
United States
About 2 years using the app
December 10, 2024

Jeorge Kenneth V helped me install the review widget to my new theme. It took him just a few minutes to do it. Jeorge was respectful, fast, effective.

Ikaati Tea
United States
Over 4 years using the app
Yotpo replied January 25, 2025

Thanks for sharing your great experience!