Reviews (7,151)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting conversion rates with automated review request emails and features like review carousels and star ratings. They appreciate the ability to import reviews and customize the display to match their brand aesthetics. The seamless integration with e-commerce platforms and responsive customer support, available via live chat and offering step-by-step guidance, are also key highlights.

March 3, 2025

Joian Z from Customer Support helped me export a CSV of our reviews, when I had trouble doing so myself. They were super fast and cheerful when responding and completely transparent, making sure I was updated throughout the entire process as the export took some time due to the number of reviews. Thanks for the help!

oystercooler.com
United States
Almost 2 years using the app
Yotpo replied March 14, 2025

Thanks for the kind words! Speed, cheerfulness, and transparency are what we aim for!

March 19, 2025

10/10 I needed some technical help with the platform and raney took the time (and patience) to explain to me in details how to figure it out. very much appreciated! he made sure I understood everything I needed to. His instructions were clear and quick which was amazing. thank you!

She's Waisted
United States
Over 3 years using the app
February 18, 2025

Vien Saints did an amazing job with customer support. We were able to share our collaborator code through Shopify and he was able to hop on and get all of the backend stuff done to fix some minor issues and I didn't have to lift a finger. Can't speak highly enough about my customer service experience with Yotpo!

SOVRN Republic
United States
About 4 years using the app
Yotpo replied March 14, 2025

Awesome to hear! We appreciate the great feedback!

March 3, 2025

Yotpo has been helpful with us in terms of generating reviews for our products on our website and Warren P. of Yotpo support have been really helpful with us in modifying our product reviews as we do reformatting on our product listings. Thank you for all you do!

VIM & VIGR
United States
Over 5 years using the app
Yotpo replied March 14, 2025

Great to hear Yotpo has been helpful with your reviews! we appreciate your feedback!

March 20, 2025

I was assisted by Raney today. I asked several questions and for assistance on a few admin tasks. Raney was quick to provide solutions and follow-up once it was all completed. Pleasant interaction. I wish all my support tickets were handled this well.

Optics Outfitter
United States
Over 5 years using the app
March 1, 2025

Jeorge Kenneth V assisted me with adding reviews to my store. I had some trouble. Superb customer service and even suggested more features I added to my site. 10/10 service.

Humble Beast Clothing
United States
Over 3 years using the app
Yotpo replied March 14, 2025

Thanks for the awesome feedback! we appreciate it!

March 18, 2025

Reymon Alvero N did a great job helping me fix a code issue that was causing the stars to appear bigger than normal. I really appreciate yotpo and their excellent service

Forest Ink
United States
Over 5 years using the app
January 27, 2025

So far the support has been prompt, clear and helpful. Ethelbert Santos helped me quickly and clearly. I hope as I try to learn more of the features I will have the same experience that will continue to earn 5 stars.

Pet Obsessed People
United States
Over 1 year using the app
Yotpo replied January 31, 2025

That's great to hear! Thank you for your awesome review!

March 18, 2025

Support are always quick to respond and very helpful. Sorted the issue out quickly. Thank you.

SportsBra
New Zealand
About 11 years using the app
March 19, 2025

Yotpo is a great tool for product reviews and retention, clean interface, fast and great support. Just combined two old products into one with syndicated reviews, Raney S from the support team was a great help with that.

Petromax
Germany
Over 1 year using the app