Overall rating
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless integration with Shopify. It's praised for its ability to allow customers to include images in reviews and send automatic review request emails. Merchants report increased sales due to the credibility from good reviews. The app's display of reviews on the website and homepage is easy to set up, thanks to the responsive and technically proficient support team. It offers a free plan suitable for small businesses and affordable paid plans with additional features.

May 18, 2023

Like many persons I had an issue with adding the review star and widget to my website. Don't worry it's not difficult to do.
With the help of Ruzsel J.N, I was able to knock them out in good time (adding the review stars to my product and collection pages as well as the review widgets). He was friendly, helpful and polite.
The app is user friendly with helpful articles that makes things better and the team is responsive and willing to help.

I would recommend that they create a way for us to send direct links where shoppers can submit their reviews, because I don't get to capture some emails at pop-up shops. Let me know if your thoughts.

Ambassadors Christian Clothing
Over 1 year using the app
Yotpo replied June 30, 2023

Thank you for writing a review — we value your feedback.

July 5, 2023

We're switching from Okendo to Yotpo for our site and are starting with the Growth plan. It's got great features though the best ones like advanced CSS and Klaviyo Integration. My only critique is the lack of customization of the default emails customers get for asking for a review, confirming their email, and etc if you are just on the first paid plan.

It's five stars because I've received great customer support from Ronel R. a few times, but also Warly S. and John G. who were helpful, professional, and super friendly! This is a great app so far.

United States
8 days using the app
Yotpo replied July 10, 2023

We really appreciate your feedback regarding our product and will definitely relay this to our product team. Thank you for also appreciating our Growth support heroes, Ronel, Warly and John! We are always delighted to provide you with the best customer experience in every interaction!

January 26, 2023

I’ve been relying on Yotpo as the review platform for my small business for over a decade. I recently switched my online store over to Shopify. One of the things keeping me from doing that was fear of loosing all the reviews I’ve collected over the years. Have no fear - Ronel from Yotpo support walked me through the process of exporting my old reviews, updating the identifiers for the new site (if you have a lot of products an ID export app will help to get a list of the Shopify product IDs which the base backend hides for some reason), and then imported them to the new site for me. The app works flawlessly (I’m using Dawn theme). I did need to edit theme code a bit to get the widgets where I wanted them in the site but Yotpo has clear help guides on how to do so.

Frogs 'n' Things
United States
13 days using the app
Yotpo replied February 2, 2023

Thank you for writing a review — we value your feedback.

November 7, 2022

Yotpo was recommended by another shopify brand I'm familiar with, and so I decided to try them out. Not everything has been easy to set up without support, so I've had to reach out a few times, and definitely was able to get everything I needed through the chat function. Having access to timely customer support is super useful!

United States
8 months using the app
August 4, 2023

So this support chat relieved the triple decker stress sandwich I created for myself unknowingly. When I reached out to support via the live chat, and JOHN G, stepped in to assist; he understood what the mistake was I made but assured me he could help. And then in my opinion, put on his Yotpo cape and began to get to the bottom of what needed to happen. He explained it to me but I was confused and didn't hesitate to let him know and he graciously offered to assist and stuck with me until the task was correctly and successfully completed.
I relaunched my site on a new platform and it’s known that reviews are a must have for selling online so JOHN G. being able to get those product reviews onto the new site for me “added years onto to my life” lol, as I told JOHN as much while he was assisting me.
So this twofold moment for me, I offer up for Yotpo to use in future marketing campaigns for the platform; and that is, what a day I choose to give the Yotpo app a try when I had my woo commerce site because I’ve changed platforms but I’m still able to get use of the reviews for the products that received them and even when I could have proverbially have “shot myself in the foot” trying to get the reviews from old site to the new one, the Yotpo support can help turn bad misstep into a good look; because they know they’re product.
Thank you JOHN G and team. I greatly appreciate your know-how and willingness to help you guys ROCK!

Howe Essentials
United States
5 days using the app
Edited February 21, 2023

Wow I can't believe how long it took me to finally get reviews on my site. Yotpo support, especially Simoun Francis S, took the time to actually go into my site and paste the codes where I needed them to make everything look perfect. I am so thankful for people who care to help their customers. Thank you Simoun!!!

Feb 2023 update: I just worked with Albert V who helped me re-install all of the reviews widgets. It was so easy to work with Albert and he got it done so quickly. Thank you Albert for your help, I appreciate it!

Jillies Dress Weights
United States
Almost 2 years using the app
Yotpo replied January 23, 2023

Thank you for sharing your thoughts with us!

July 22, 2023

I've only had the app for one day, but it easily integrated into my Shopify Dawn theme. Waiting for my first handful of customers to get their reviews in to really see how this works. Also waiting to see how the email system works. However, had a great chat with Doner P this morning who was incredibly helpful in answering several questions I had, sending me several links to walk me through how to do things I needed help with etc. Giving 4 stars because it's only been a day and I'm waiting to see how it goes, but so far so good.

Soul Rush
United States
About 16 hours using the app
Edited March 23, 2023

UPDATE : Joian Z helped me with the incorrect email address on an order that was to be sent for the review. I very much appreciate the customer support I have received without after installing the app. Very professional, quickly handled and resolved the issue.

UPDATE: Kenneth John helped me in integrating my brick and mortar with this as which makes this product even better! Professional customer service throughout.

I signed up for the free version to try the app out and wasn't able to upload as easily as seemed. I contacted support and WOW - Ronel was amazingly helpful in handling the upload issue and walking me through every step. Very happy with the professional customer service and support. Because of this experience and tech specialist, I will certainly increase my plan level for more features as there is great customer service behind this app.

Arcadia Valley Soap Company LLC
United States
About 1 month using the app
Yotpo replied February 24, 2023

We appreciate your feedback, thank you!

August 22, 2023

So far so good, I have just installed the App and it is so fast to set up that it was already live before I could realize it. I had some doubts about how to change the language in the settings and how to enable or disable the widget on our site, and I received great support from YotPo Team (Daniel P. was very kind and fast). Now I am just waiting for the final "review upload" to take place from our previous service, hopefully the integration will conclude successfully. Will write back if not achieved ;-)

Impossible Bakers
About 2 hours using the app
September 27, 2023

I recently migrated my website from another platform to Shopify and also needed my reviews migrated. I'm not the greatest when it comes to tech stuff and found it incredibly frustrating trying to figure out how to do it. After contacting Yotpo I was greeted by one of their techs named John G and I am so thankful to him. When I say I spent the best part of 2 days going from tears of frustration, to wanting to completely give up, I'm not exaggerating! John G was so patient and extremely helpful. He prompty responded back to every one of my numerous (and I mean numerous) requests for help, with clear instructions via text and even creating short videos showing me exactly what to do, in the hopes of helping me understand visually. I am forever grateful for his patience and all of his help. I now have my reviews imported to my new Shopify site. Yotpo is an awesome platform and I would thoroughly recommend using them.

Go Naked Skincare
United States
8 days using the app