Reviews (7,124)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer engagement and trust by effectively collecting and displaying reviews. They value the automated review request emails, customizable widgets, and seamless Shopify integration, which enhance conversion rates. The user-friendly interface and customization options align well with brand aesthetics. Customer support is also praised for its responsiveness and helpfulness, particularly through live chat.
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Joian Z from Customer Support helped me export a CSV of our reviews, when I had trouble doing so myself. They were super fast and cheerful when responding and completely transparent, making sure I was updated throughout the entire process as the export took some time due to the number of reviews. Thanks for the help!
Thanks for the kind words! Speed, cheerfulness, and transparency are what we aim for!
Vien Saints did an amazing job with customer support. We were able to share our collaborator code through Shopify and he was able to hop on and get all of the backend stuff done to fix some minor issues and I didn't have to lift a finger. Can't speak highly enough about my customer service experience with Yotpo!
Awesome to hear! We appreciate the great feedback!
Yotpo has been helpful with us in terms of generating reviews for our products on our website and Warren P. of Yotpo support have been really helpful with us in modifying our product reviews as we do reformatting on our product listings. Thank you for all you do!
Great to hear Yotpo has been helpful with your reviews! we appreciate your feedback!
Jeorge Kenneth V assisted me with adding reviews to my store. I had some trouble. Superb customer service and even suggested more features I added to my site. 10/10 service.
Thanks for the awesome feedback! we appreciate it!
So far the support has been prompt, clear and helpful. Ethelbert Santos helped me quickly and clearly. I hope as I try to learn more of the features I will have the same experience that will continue to earn 5 stars.
That's great to hear! Thank you for your awesome review!
Mitch was extremely helpful in getting our reviews on our site when I couldn’t figure out how to get them in the right spot myself!
Thanks for sharing! Appreciate it!
Wendyle was super quick to respond to our request for technical support. The advice given was very clear and efficient, supported by a video to demonstrate how to make the required changes. Thank you!
That sounds like excellent support! Thank you for sharing your experience!
I had some trouble getting my Shopify SEO Page (Reviews tab page) to work after a recent Shopify theme update. I contacted customer support via the admin settings page in Yotpo and they helped me immediately! I am so very grateful to Jeorge Kenneth V for the support. They even added a carousel of reviews to my homepage after I asked for more advice! If you are having any troubles, I highly recommend their great customer service. Thank you!
P.S. I'd recommend a few updates to their help page so that "SEO page" updates are clarified as a separate issue from how to enable a "Product Reviews Widget."
Thanks for the detailed feedback and suggestion on the help page, it's much appreciated!
5 stars for support. Vien was particularly responsive and informative. Could do with a few more features that would make tracking easier and more user friendly navigation.
We appreciate the feature suggestions and will keep them in mind! Thanks for your feedback!
Needed to get my star rating and carousel added to the home page. Vien was very helpful and had my problem solved very fast. Great support!
Thank you for sharing!