Reviews (7,124)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust by effectively collecting and displaying reviews. They value the automated review request emails, customizable widgets, and seamless Shopify integration, which enhance conversion rates. The user-friendly interface and customization options align well with brand aesthetics. Customer support is also praised for its responsiveness and helpfulness, particularly through live chat.

March 3, 2025

Joian Z from Customer Support helped me export a CSV of our reviews, when I had trouble doing so myself. They were super fast and cheerful when responding and completely transparent, making sure I was updated throughout the entire process as the export took some time due to the number of reviews. Thanks for the help!

oystercooler.com
United States
Almost 2 years using the app
Yotpo replied March 14, 2025

Thanks for the kind words! Speed, cheerfulness, and transparency are what we aim for!

February 18, 2025

Vien Saints did an amazing job with customer support. We were able to share our collaborator code through Shopify and he was able to hop on and get all of the backend stuff done to fix some minor issues and I didn't have to lift a finger. Can't speak highly enough about my customer service experience with Yotpo!

SOVRN Republic
United States
About 4 years using the app
Yotpo replied March 14, 2025

Awesome to hear! We appreciate the great feedback!

March 3, 2025

Yotpo has been helpful with us in terms of generating reviews for our products on our website and Warren P. of Yotpo support have been really helpful with us in modifying our product reviews as we do reformatting on our product listings. Thank you for all you do!

VIM & VIGR
United States
Over 5 years using the app
Yotpo replied March 14, 2025

Great to hear Yotpo has been helpful with your reviews! we appreciate your feedback!

March 1, 2025

Jeorge Kenneth V assisted me with adding reviews to my store. I had some trouble. Superb customer service and even suggested more features I added to my site. 10/10 service.

Humble Beast Clothing
United States
Over 3 years using the app
Yotpo replied March 14, 2025

Thanks for the awesome feedback! we appreciate it!

January 27, 2025

So far the support has been prompt, clear and helpful. Ethelbert Santos helped me quickly and clearly. I hope as I try to learn more of the features I will have the same experience that will continue to earn 5 stars.

Pet Obsessed People
United States
Over 1 year using the app
Yotpo replied January 31, 2025

That's great to hear! Thank you for your awesome review!

December 12, 2024

Mitch was extremely helpful in getting our reviews on our site when I couldn’t figure out how to get them in the right spot myself!

Skineez®
United States
Almost 9 years using the app
Yotpo replied January 25, 2025

Thanks for sharing! Appreciate it!

January 11, 2025

Wendyle was super quick to respond to our request for technical support. The advice given was very clear and efficient, supported by a video to demonstrate how to make the required changes. Thank you!

Super Mande Percussion
Australia
Over 6 years using the app
Yotpo replied January 25, 2025

That sounds like excellent support! Thank you for sharing your experience!

March 8, 2025

I had some trouble getting my Shopify SEO Page (Reviews tab page) to work after a recent Shopify theme update. I contacted customer support via the admin settings page in Yotpo and they helped me immediately! I am so very grateful to Jeorge Kenneth V for the support. They even added a carousel of reviews to my homepage after I asked for more advice! If you are having any troubles, I highly recommend their great customer service. Thank you!
P.S. I'd recommend a few updates to their help page so that "SEO page" updates are clarified as a separate issue from how to enable a "Product Reviews Widget."

Wild Country Customs
United States
About 1 year using the app
Yotpo replied March 14, 2025

Thanks for the detailed feedback and suggestion on the help page, it's much appreciated!

March 6, 2025

5 stars for support. Vien was particularly responsive and informative. Could do with a few more features that would make tracking easier and more user friendly navigation.

Chai Addict
Australia
11 months using the app
Yotpo replied March 14, 2025

We appreciate the feature suggestions and will keep them in mind! Thanks for your feedback!

March 11, 2025

Needed to get my star rating and carousel added to the home page. Vien was very helpful and had my problem solved very fast. Great support!

Morii Nutrition
United States
Over 1 year using the app
Yotpo replied March 14, 2025

Thank you for sharing!