Reviews (7,069)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

January 30, 2025

Great customer support, prompt replies, thank you very much to Sheila R. for resolving the issue quickly.

Eva Victoria
Ireland
Over 6 years using the app
Yotpo replied January 31, 2025

Thanks for sharing your experience!

February 18, 2025

Been great so far and has helped a lot with my google reach and Jeorge Kenneth was very helpful on chat. Reviews are cleanly displayed and I only have a few complaints with visual capabilities but you can make it work. Automatic review requests are very useful as well.

RipTide Sports, Inc.
United States
28 days using the app
February 5, 2025

The assistance I received from Sheila was absolutely outstanding. Great customer service!

The Courthouse Collection
Australia
Over 7 years using the app
January 7, 2025

The support is great; in the chat an expert is always available to help with questions or issues. Reymond was very quick to help me with questions with the shareable Review Links. Would recommend!

Beka Cookware
Belgium
8 months using the app
Yotpo replied January 25, 2025

Glad to hear you had such a great experience! Thanks for the recommendation!

Edited January 5, 2025

I needed help with my reviews showing on my website and sent an inquiry. Reymon N. promptly answered my inquiry and had my reviews showing expeditiously! Glad to have used them for years with their great service!

Arven also helped me get all of my reviews imported! 978 reviews is alot and I appreciate him!

NUGRO Hair
United States
9 months using the app
Yotpo replied January 25, 2025

It’s awesome to hear everything got sorted quickly! Sounds like a fantastic experience!

February 13, 2025

Yotpo is a great, and robust app. Customer service has been top notch, with Vincent resolving a small issue very quickly.

HydroPeptide Professional
United States
About 1 year using the app
January 20, 2025

We are consistently impressed by the prompt and responsive customer service we receive when we reach out to Yotpo. We recently switched online platforms, and Wendyle was able to help us get all our reviews from one platform to the other. Our customers are important to us, and it's clear Yotpo values the people they work with as well!

Tyrannostorus
United States
13 days using the app
Yotpo replied January 25, 2025

That’s fantastic to hear! Appreciate you sharing your experience!

November 20, 2024

I had a great experience with Reymon! He was very patient and guided me step by step to fix all my issues. He made everything clear and easy to understand. Thank you for your excellent support!

Lafeeca
United States
10 months using the app
Yotpo replied January 25, 2025

That’s awesome to hear! It’s great when support takes the time to guide you through everything. Thanks for sharing your experience!

January 26, 2025

Wendyle Christian S was an amazing help! I had to remap my reviews from my old site to a new one, and they helped perfectly.

ATX Jerky
United States
4 months using the app
Yotpo replied January 31, 2025

Thank you for your feedback! Great to hear you had a smooth remapping of reviews experience!

December 19, 2024

Great app. Had great support from Ethelbert and Ruzsel getting all set up. Thank you both!

Wella
United States
About 1 year using the app
Yotpo replied January 25, 2025

So glad to hear the setup went smoothly! Thanks for sharing!