Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, user-friendly interface, and automated review requests. They value its customizable widgets, powerful analytics, and efficient customer support. Unique features like in-email reviews, live chat support, and the ability to push reviews to social platforms are well-received. The app is scalable with different price points and retains reviews when migrating from other platforms or themes.

January 16, 2024

Everything works great, Ruzsel was very helpful with the setup during the call.

Strong Roots
United States
3 months using the app
Yotpo replied January 19, 2024

Thank you for writing a review — we value your feedback.

December 6, 2023

Its VERY expensive, but customer service is great.
Would request option to send whatsapp msgs to collect review.

See Love
India
About 2 years using the app
Yotpo replied December 20, 2023

Thank you for writing a review — we value your feedback.

January 16, 2024

I was using the plugin and I had trouble with it, with the help of a technician named Ruzsel John N, my problem was solved very quickly and I was told the reason for the problem, I highly recommend this plugin.

Luxehomezone
China
20 days using the app
Yotpo replied January 19, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

January 14, 2024

The app is great! Have also had great experiences with the customer service, specifically, Rhenant. Thanks for your help!

Nurturing Seedlings, LLC
United States
4 months using the app
Yotpo replied January 19, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

December 29, 2023

Rhenant was very helpful is getting me set up with this. Great app!

The Fine Home Studio
United Kingdom
8 months using the app
Yotpo replied January 19, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

December 17, 2023

I’ve been testing the free plan and ran into an issue. Jorge (online chat) was quick to respond and solved my problem right away. I love the aesthetic on my website and look forward to using other Yotpo products.

QNDSWIM
Canada
24 days using the app
Yotpo replied December 20, 2023

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

December 4, 2023

Joian Z, has always helped me out configuring and updating things around when I feel lost. TY Yotpo Support.

Team Liquid
United States
About 3 years using the app
Yotpo replied December 20, 2023

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

January 24, 2024

Speedy, friendly, helpful customer service. Thank you so much, Rhenant T!

core-ritual
United States
10 months using the app
Yotpo replied January 30, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

January 29, 2024

Rhenant did a fantastic job in the support. Very efficient and to the point.

Aarding
Belgium
About 1 year using the app
Yotpo replied January 30, 2024

Thank you for writing a review — we value your feedback.

January 10, 2024

Thank you for your outstanding support, John G. It was incredibly helpful.

ela lane
United States
Over 1 year using the app
Yotpo replied January 19, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!