Reviews (7,077)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

November 22, 2024

Ruzsel J has been super helpful from the Support team. Each time makes the experience seamless!

Displaysense
United Kingdom
5 months using the app
Yotpo replied January 25, 2025

Thanks for sharing your positive experience!

November 29, 2024

The highest standard of customer service! I can’t say enough good things about Reymon N. and this company! Such swift and steadfast support.. he saw me all the way through on every detail of my needs. Beyond impressed and grateful!

TEAM LIGHT TECHNOLOGY
United States
22 days using the app
Yotpo replied January 25, 2025

It’s amazing to hear how well the team supported you! Thanks for sharing your experience!

January 29, 2025

Arven is great super helpful and very knowledgable. Recommend 100%

FabCreates
United States
8 months using the app
Yotpo replied January 31, 2025

Thank you for the recommendation! We appreciate it!

November 6, 2024

Great app with an efficient customer service. A special thank you to Doner P for helping us with an issue. It has been a lovely experience and I highly recommend the Yotpo app.

Bella Bella Boutique
United States
About 5 years using the app
Yotpo replied January 24, 2025

Thank you for your feedback! We’re glad to hear the app and support have been great for you. Appreciate the recommendation!

Edited January 25, 2025

They respond to issues, and collect the reviews, but their integration with Meta and other platforms is suspect at best.

ENML
United States
11 months using the app
Yotpo replied January 25, 2025

Thank you for your valuable feedback!

From looking at your support ticket about this issue, we already see significant progress with your Meta integration issue that is ...

December 9, 2024

Shoutout to Sheila R who was super helpful!

Aevi Wellness / Europe
Austria
Over 2 years using the app
Yotpo replied January 25, 2025

Love to hear that! Thanks for sharing!

November 8, 2024

We absolutely LOVE Yotpo and their customer service! I had the pleasure of working with George Kenneth on live chat, and he went above and beyond to help me resolve some issues and make necessary adjustments. Thank you, Yotpo team, for the exceptional support!

Well Verti
Australia
About 2 years using the app
Yotpo replied January 24, 2025

So glad to hear you had such a great experience! It’s awesome when support goes above and beyond to help. Thanks for sharing!

November 20, 2024

After over a month of trying to import reviews Wendyle got my case and instantly uploaded my reviews into Yotpo. With out exaggerating I spent over 1 month requesting assistance and not a single person was able to help out. Yotpo needs more reps like Wendyle.

Nutri Nation
United States
About 1 month using the app
Yotpo replied January 25, 2025

It really makes a difference when support steps in to get things done. Thanks for sharing your experience!

December 2, 2024

Amazing app with excellent customer service! Ian Christian was incredibly supportive throughout my challenging transition to Shopify. It wasn’t an easy move, but everything is now running smoothly. Thank you again for all your help!

Thank you
Daniel

Cartech Electronics Ltd
United Kingdom
19 days using the app
Yotpo replied January 25, 2025

Thanks for the great feedback, Daniel! Glad everything’s working perfectly now!

December 20, 2024

Daniel P. was very helpful and fast to reply with answers and screenshots.

Ciari Guitars
United States
Almost 2 years using the app
Yotpo replied January 25, 2025

Glad you had a great experience! Thanks for sharing!