Reviews (7,029)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer reviews and engagement through automated requests and customizable widgets. Its seamless Shopify integration enhances product page displays, increasing conversion rates and building trust. Features like social sharing and analytics help merchants leverage positive feedback and understand customer sentiment. Exceptional support from personnel like John G., Doner P., and Ruzsel J is frequently praised for their help with technical issues and optimizing app features, encouraging merchants to explore additional integrations.
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Excellent customer service! Ruzsel J was very knowledgeable and was able to solve my problem within minutes.
We appreciate your feedback, thank you!
Quick responses with customer service questions. Easy to navigate the platform.
Worst app on the market. The support is terrible, they promise to solve the problem, but weeks pass and the problems are not resolved, there is a lot of bureaucracy, they transfer the ticket from one department to another, in other words, they simply shift papers and do nothing to solve the client’s problem. And this for a few hundred dollars a month. I use another application in my other stores and support from a competitor solves my problem in 24 hours!!!
despite the fact that a subscription costs a few dollars, not several hundred!
Thank you for your valuable feedback.
We're sorry to hear about your negative experience. Our support team and your dedicated Yotpo customer success manager is in continuous contact with you in order to address all of your pending issues which are highly prioritized.
DOnt use this app if you have ever used reviews on any other platform. you will not be able to import them and their customer support will lie to you.
Thank you for your feedback.
We apologize for the confusion about the duplicate Yotpo accounts situation. If you ever decide to give us another try, please do not hesitate to reach out.
They are always very helpful if there's an issue. I was previously helped by Wendyle who was fast and assisted me without hesitation. Thank you!
Thank you for taking the time to share your thoughts with us. Your feedback is greatly appreciated.
Great customer service Ruzsel J resolved my issues quickly and effectively with precise instructions.
Precise instructions are indeed efficient! Thank you for the review!
I had a few issues when setting it up but customer service was quick to help.
Thank you for sharing and for the positive review!
I highly recommend the app. I've had a great experience with product reviews for years. Until today Ive never had a problem but suddenly my newest reviews weren't showing on my site. I got on Chat with Jeorge Kenneth V and he took the time to investigate and resolve the problem quickly and with patience. Soon everything was displaying like normal again. Great customer service which I really appreciate!
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Definitely a fan of Yotpo reviews... easy to setup and customize to fit our site.
Thanks for the positive feedback!
Honestly, probably the only service that is worth paying over $200 a month for reviews. Run away from the others.
Thank you for writing a review — we value your feedback.