Overall rating
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, easy installation, and affordability, making it ideal for small businesses. They value its image reviews, review request feature, and automatic review emails. The customer support is praised for its prompt and professional service. Merchants have noticed an increase in sales, customer trust, SEO, and online visibility. They also appreciate the app's seamless integration with Shopify, customization options, and ability to display reviews on websites.

April 10, 2023

Warly S., a Yotpo customer service agent, was a tremendous help and installed the new Reviews Widget 3.0 on our website for me. Also, stayed on the Chat to resolve a few other requests and quickly answered my many questions. I look forward to trying out the new widget & getting more 5 star customer reviews!

United States
Over 3 years using the app
June 11, 2023

The best review app on the store. Nice looking, easy to use and it integrates with several other app. It also integrate with SMS bump and that is the top. The support has been amazing, John B. helped me with the full integration in my site and he was amazing.

5 months using the app
Edited July 19, 2023

Just migrated from another reviews app and the support from Reinier, John B & Doner was really helpful in setting up a star rating widget in the code that I couldn't find as well as successfully importing all our reviews. So far the app is great and has everything I need in the free version to try it out and have just upgraded to the really affordable growth plan.

3 months using the app
December 1, 2022

We have been using Yotpo for a couple years for customer reviews on our website and just recently upgraded to be able to syndicate reviews to Walmart (with invaluable help from Daniel, one of their support engineers). We've had a great experience and would definitely recommend Yotpo, and we'll of course continue using it going forward.

kGoal Shop
United States
Over 2 years using the app
Yotpo replied January 23, 2023

Thanks for your feedback, we really appreciate it.

November 29, 2022

I have very unique products and rarely ever have the same products repeatedly, which means I can't use the widget, which is unfortunate. I can use the SEO page instead, but the formatting is much more limited. It seems every reviews app I've tried would have the same issue so I'm sticking with Yotpo for now anyways. However, MAJOR points for the customer service. Both people I dealt with were very helpful, and even made lots of the changes I requested themselves right away. Very very happy with the customer service.

6 months using the app
December 1, 2022

I use it to send manual reviews. Joian Z did an excellent job of showing me how to save a file with the correct format to upload into their system. Thanks!

TODAY Staging
United States
5 months using the app
Yotpo replied January 23, 2023

Thank you for sharing your thoughts with us!

May 10, 2023

This is the best app because of ultra good support. I have worked with YOTPO with a few projects and I will keep doing that. They evolve very fast and keep up with customer needs.

Best part is the support team. Thank you Kenneth John M for personal attention and very quick responses and fixes by my needs!

My Outfit Plan
4 months using the app
July 10, 2023

My experience with John G. was amazing! I'm so thankful I could simply hand off my issues to him and he was able to install the features I needed on my website. I'm not tech-savvy and I thought I would be so frustrated by the end of this but it was the exact opposite. Thanks so much!

Perennial Peaces
United States
Over 2 years using the app
October 3, 2022

I spoke with Simoun regarding the installation of YotPo on my website https://www.sexdolls.com and he was absolutely amazing with his responses and more than proficient in English. So far it looks like this app is perfect for displaying my reviews and I can add custom views around my website. Looking forward for my account to update so I can see the carousel in action and get a review tab on my product pages. I Highly recommend Yotpo instead of Trustpilot as they are cheaper and their support is clearly a lot more competent and caring! Thanks Simoun!

United Kingdom
About 1 month using the app
July 10, 2023

Yotpo makes it super easy to leave product reviews and monitor them. It's nice that we are able to move between platforms and bring the reviews over. We are moving from Ecwid to Shopify and I messed up somehow and duplicated all our reviews. Warly S with support was super helpful and deleted the duplicates and helped me understand what to do moving forward. Excellent service

Chromax Golf
United States
14 days using the app