Reviews (7,091)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.
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The customer service is amazing. I received help from Daniel P and Arven S and both were extremely helpful with implementing what I needed on my site.
Thanks for your feedback! We’re glad the team provided such helpful support with your site!
This app is full of bugs - Upgrading your plan from Free to a paid tier doesn't actually work (the charge is applied, but service levels are NOT increased). Additionally, the Onboarding flow within the app is broken (persistently asks you to install the widget, when doing so, it adds the widget to your theme multiple times). Go with another option! Worse yet, the support is horrible.
Thank you for your valuable feedback!
We apologize for the issues you experienced, both of them were taken internally and addressed with the highest priority.
We hope to see you again in the future!
Easy to use, great app updates and a responsive support team.
Thank you for the feedback!
Rovi C is a total rockstar! He helped me so much and was very patient with me. I was having a lot of trouble uploading my reviews from Shopify and he really helped me through the process. Thank you so much!
It’s awesome to hear Rovi was so patient and helpful with uploading your reviews. Thank you for the great review!
I have been on many platforms, many websites, etc but the support from Yotpo is amazing. I have had the privilege of speaking to Doner P from support, and he answered every question. He even took the time to make screen shots to show me how to do certain things, he walked me through everything. I appreciate him and this support team so much
We’re glad Doner was so helpful and thorough. Thanks for the awesome feedback!
Donel P helped my while setting up Yotpo - thank you!
Great Service provided by Ruzsel John Nabong. Thanks for the support!
Thank you for your feedback!
I had to uninstall the app the support is terrible. After 3 weeks the problem was not fixed. I decided to go with another review provider.
Thank you for your feedback.
We apologize for the negative experience.
If you ever consider giving us another try, we would appreciate the chance to provide a better experience.
Excellent solution, brilliant customer support and really impressive.
Thank you.
We're happy to hear that!
Thank you for sharing.
Great technical support. If anyone is looking to install review app for their website, I'd highly recommend Yotpo.
Thank you for the recommendation and positive review!