Reviews (7,071)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

November 7, 2024

I have Yotpo on both my websites and it works well for me. I did have an issue recently with what appeared to be bots adding a thumbs down in high volume to many of my reviews, because of the nature of many of my products (in person and 1 to 1 classes) I know they are not genuine. Yotpo did resolve this for me with a workaround so overall I have been very happy.

The Soap Coach
United Kingdom
8 months using the app
Yotpo replied January 24, 2025

Glad to hear the issue was resolved! Thanks for sharing your experience!

January 9, 2025

Delighted with this app. Customer support is amazing also and very efficient.

Steph Kilkenny
Ireland
10 months using the app
Yotpo replied January 25, 2025

So glad to hear you're enjoying the app! Thanks for sharing!

November 22, 2024

Reymon Alvero was extremely helpful. Solved my problem and kept me from cancelling my service. Very grateful for his help.

Ciao Imports - Authentic Specialty Foods
United States
Almost 2 years using the app
Yotpo replied January 25, 2025

Thanks for sharing your experience!

November 11, 2024

I would have given this a 4.5 if given the option... the only reason I didn't give it a five was that it took a little bit of running in a circle before the issue was resolved. Thanks to Ethelbert Santos, it finally was resolved. It may have just been a communication issue. Otherwise, I highly recommend this app and the one for email/sms. Good job Ethelbert!

Chris Thompson Bags
United States
2 months using the app
Yotpo replied January 25, 2025

Thanks for sharing your experience! It’s great to hear the issue was resolved, even if it took extra time. Appreciate the feedback and recommendation!

November 29, 2024

We’re preparing to launch one of our stores in the Canadian market and needed help remapping reviews on our product pages. Ethelbert was incredibly knowledgeable and helpful throughout the process! Yotpo’s customer service team has been fantastic—thank you for the support!

Goon Guard Canada
United States
17 days using the app
Yotpo replied January 25, 2025

That’s fantastic to hear! It’s great when support is knowledgeable and makes the process smoother. Thanks for sharing!

November 22, 2024

Ruzsel J has been super helpful from the Support team. Each time makes the experience seamless!

Displaysense
United Kingdom
5 months using the app
Yotpo replied January 25, 2025

Thanks for sharing your positive experience!

November 6, 2024

Great app with an efficient customer service. A special thank you to Doner P for helping us with an issue. It has been a lovely experience and I highly recommend the Yotpo app.

Bella Bella Boutique
United States
About 5 years using the app
Yotpo replied January 24, 2025

Thank you for your feedback! We’re glad to hear the app and support have been great for you. Appreciate the recommendation!

February 8, 2025

Vien E. was so helpful and patient till my problems were solved. Thank you so much!

JODE
United States
5 months using the app
November 29, 2024

The highest standard of customer service! I can’t say enough good things about Reymon N. and this company! Such swift and steadfast support.. he saw me all the way through on every detail of my needs. Beyond impressed and grateful!

TEAM LIGHT TECHNOLOGY
United States
22 days using the app
Yotpo replied January 25, 2025

It’s amazing to hear how well the team supported you! Thanks for sharing your experience!

November 8, 2024

We absolutely LOVE Yotpo and their customer service! I had the pleasure of working with George Kenneth on live chat, and he went above and beyond to help me resolve some issues and make necessary adjustments. Thank you, Yotpo team, for the exceptional support!

Well Verti
Australia
About 2 years using the app
Yotpo replied January 24, 2025

So glad to hear you had such a great experience! It’s awesome when support goes above and beyond to help. Thanks for sharing!