Reviews (7,077)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

November 5, 2024

Super helpful team, I have never experienced support like it - I have received around the clock assistance for an issue we had on our account both Ruzsel and Jeffrey have been outstanding, following through to resolution. Great platform with an excellent team.

Skin Rocks
United Kingdom
Over 1 year using the app
Yotpo replied January 24, 2025

Thanks for sharing your experience!

January 9, 2025

Delighted with this app. Customer support is amazing also and very efficient.

Steph Kilkenny
Ireland
10 months using the app
Yotpo replied January 25, 2025

So glad to hear you're enjoying the app! Thanks for sharing!

November 1, 2024

Excellent app and customer service is top notch! Anytime I need assistance the reps are always there and can count on results. Recently I worked with Mitch on getting reviews added to my homepage as a carousel and was having difficulty after following the instructions and when I reached out to Mitch he fixed the issue in less than a day. Thank you again!

Ari Apparel
United States
About 1 year using the app
Yotpo replied January 24, 2025

Great to hear everything worked out so quickly! It’s awesome when you can count on support to get things done fast. Thanks for sharing your experience!

November 7, 2024

I have Yotpo on both my websites and it works well for me. I did have an issue recently with what appeared to be bots adding a thumbs down in high volume to many of my reviews, because of the nature of many of my products (in person and 1 to 1 classes) I know they are not genuine. Yotpo did resolve this for me with a workaround so overall I have been very happy.

The Soap Coach
United Kingdom
8 months using the app
Yotpo replied January 24, 2025

Glad to hear the issue was resolved! Thanks for sharing your experience!

November 22, 2024

Reymon Alvero was extremely helpful. Solved my problem and kept me from cancelling my service. Very grateful for his help.

Ciao Imports - Authentic Specialty Foods
United States
Almost 2 years using the app
Yotpo replied January 25, 2025

Thanks for sharing your experience!

November 11, 2024

I would have given this a 4.5 if given the option... the only reason I didn't give it a five was that it took a little bit of running in a circle before the issue was resolved. Thanks to Ethelbert Santos, it finally was resolved. It may have just been a communication issue. Otherwise, I highly recommend this app and the one for email/sms. Good job Ethelbert!

Chris Thompson Bags
United States
2 months using the app
Yotpo replied January 25, 2025

Thanks for sharing your experience! It’s great to hear the issue was resolved, even if it took extra time. Appreciate the feedback and recommendation!

November 18, 2024

Very terrible experience. I wanted the reviews to be with the title of the product. If not they were at the very bottom of the product description and no one would see them. In order to do this I was given the option to allow the app to install or manually install the widget. I picked let the app install it, as soon as I did that my site malfunctioned. You could not open a product at all, you ...

Awaken The Oracle
United States
3 months using the app
Yotpo replied November 27, 2024

Thank you for your feedback and our apologies for the negative experience.

We understand how important it is for your reviews widget to not disrupt your product page and we ...

February 8, 2025

Vien E. was so helpful and patient till my problems were solved. Thank you so much!

JODE
United States
5 months using the app
February 28, 2025

Working quite well. Ruzsel John & the support team have also very helpful with questions that arise.

drinkctrl.com
United States
9 days using the app
November 29, 2024

We’re preparing to launch one of our stores in the Canadian market and needed help remapping reviews on our product pages. Ethelbert was incredibly knowledgeable and helpful throughout the process! Yotpo’s customer service team has been fantastic—thank you for the support!

Goon Guard Canada
United States
17 days using the app
Yotpo replied January 25, 2025

That’s fantastic to hear! It’s great when support is knowledgeable and makes the process smoother. Thanks for sharing!