Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

March 7, 2024

Great support from Arven. We're getting things all set up

Tucker® USA
United States
4 months using the app
Edited March 12, 2024

John G helped our team with our task. He was a huge help!

Abacus Brands | Virtual Reality Educational Toys and Science Kits for Kids
United States
Over 3 years using the app
Yotpo replied March 7, 2024

Thank you for writing a review — we value your feedback.

March 17, 2024

I’m new to Yotpo and made some big mistakes right away that I didn’t know how to fix. I hopped on with customer support and John G was so friendly and helpful! And everything was back to perfect within two minutes! I love them! It’s so wonderful to have amazing customer service these days, when a lot of companies don’t seem to care. Very impressed!

The Happiest Hour Drinks
United States
1 day using the app
January 25, 2024

Contacted customer service with an issue and Doner assisted me promptly and resolved my issue. I’m very happy and will continue using Yotpo. They are great, give them a try!

The Melted Che
United States
2 months using the app
Yotpo replied January 30, 2024

We appreciate your feedback, thank you!

April 8, 2024

very pleased with yoto. Been using them for years on several of our sites. Outstanding customer support.

Alpiste Canary Seeds
Canada
25 days using the app
Yotpo replied April 12, 2024

Thanks for your feedback, we really appreciate it.

March 22, 2024

Jeorge was enormously helpful in helping figure out a language issue on the automatic emails!

Welcome+
United States
About 2 months using the app
April 15, 2024

Great app and support! Thanks Donor!

Kaymar Magic
United Kingdom
Over 7 years using the app
December 19, 2023

My reviews weren’t showing on my website, possibly due to some changes I’d made. I reached out on a Sunday and Doner fixed the issue immediately. Thanks!

Seam Reap Bags
United States
About 7 years using the app
Yotpo replied December 20, 2023

Thank you for writing a review — we value your feedback.

February 26, 2024

I got great help from Daniel installing the star widget that was not showing up on my site.

anganskincare
Iceland
13 days using the app
Yotpo replied March 7, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

January 25, 2024

Thank you Joian Z for your help, you're a star!

SOPURE LONDON
United Kingdom
Over 5 years using the app
Yotpo replied January 30, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!