Reviews (7,090)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

October 25, 2024

Reymon has been amazing to work with! I felt like I was all over the place with different items not working and he resolved them efficiently, and quickly! I appreciate the assistance I have received from Yotpo and I know I'm in good hands if I need anything else in the future.

Clara Beauty
United States
14 days using the app
November 13, 2024

When I contacted customer service, I was connected to Doner, who solved my problem quickly. We are very happy with this product.

The Twisted Monk
United States
About 1 month using the app
September 27, 2024

Thanks to Reymon N he went above and beyond to help me with a review issue that no one else could!

SubLuna
United States
Over 1 year using the app
August 29, 2024

Vien has been amazing helping me finding the right things I needed for editing the widget for the webshop.

Loof
Netherlands
Over 2 years using the app
Yotpo replied September 20, 2024

Good to hear about your experience! Thank you for sharing.

October 13, 2024

Great Service and great support!

Special thanks to Vien who helped me out greatly.

Vink Whisky
Netherlands
12 months using the app
October 9, 2024

App works fine and great help from the support team. Thanks Vien for all your help!

Tavellio
Netherlands
4 months using the app
September 18, 2024

The peoples are really helpful! I'm happy to say their customer support is good and helpful.

prosperacorp
United States
About 1 year using the app
Yotpo replied November 4, 2024

Thank you for your review!

July 24, 2024

Reviews are the lifeblood of any small business so getting it right is extremely important. And as a small business owner, getting things setup is a matter of doing it yourself. So great technical support is key especially when you don't set it up quite right. Jann M. from Yotpo is a star! He stuck with me over several days to help me figure out and correct connection errors. He was very patient and gave me clear and concise instructions to set things right. I plan to incorporate more Yotpo apps because of my experience with the Review app.

Mijo® Hair
United States
8 months using the app
Yotpo replied August 19, 2024

Thank you for your detailed review! We’re excited that you plan to use more Yotpo apps and appreciate your kind words!

September 29, 2024

Doner is really great man, he understand the needs quickly and provide the best quality customer services. thanks

Precious Tails
United States
About 2 months using the app
September 3, 2024

Overall app is fine but the support I got was terrible. They took so long to respond and the issue I was facing hasn't been resolved.

RunwayCurls
United States
Over 7 years using the app
Yotpo replied September 30, 2024

Thank you for your feedback.

We have taken action about the delay and we're glad we were able to fix the issues through your support case.
Feel free to reach out again.