Reviews (7,065)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting the quantity and quality of customer reviews through automated requests, enhancing engagement and conversion rates. The ability to moderate and respond to reviews quickly is appreciated for effectively addressing customer concerns. Features like customizable review widgets and social sharing capabilities help match brand aesthetics and amplify positive feedback. The app also offers robust analytics to assess customer sentiment and improve products. Exceptional support, particularly from team members like Doner P, Ruzsel J, and Jeorge Kenneth V, is frequently praised for their efficient, real-time assistance with installation and troubleshooting.

August 9, 2024

Ruzsel John was able to fix a problem I had tried over a number of tickets. His communication was easy to understand and he got right to the point the others had not. Really appreciate the help - quick, simple, and easy!

Thank you

Goodwear USA
United States
Over 5 years using the app
Yotpo replied August 19, 2024

Thank you for the feedback!

October 6, 2024

Rovi gave me great support when I raised a ticket with Yotpo. Great app, does a good job in getting and publishing reviews on our website. Can recommend!

Living Cheer
United Kingdom
About 4 years using the app
October 4, 2024

Arvin did an amazing job today helping me integrate my widgets into places I haven't been able to do up until now. Absolute LEGEND!

My Brand And Me
Australia
Over 3 years using the app
August 15, 2024

I had an issue with the changing the email associated with our account. Arven was a great help and very quick to make the necessary changes.

We also had an issue with linking our new website with the Yotpo App. The customer support was very quick in responding and fixing our issues.

African Breese
Canada
Over 9 years using the app
Yotpo replied August 19, 2024

We're glad Arven was quick to help with your issues! Thanks for the feedback!

October 18, 2024

Jeorge Kenneth V was a wonderful help. He resolved by issue of my ratings not showing up on the homepage and product pages very quickly. Thanks Jeorge!

Zimms Organics
United States
Over 1 year using the app
August 1, 2024

Yotpo offers an amazing service with a stellar team that is quick to respond when help is requested! I just got done working with Jeorge Kenneth V who helped me quickly transfer product reviews from a retired product iteration to it's upgraded replacement. Jeorge was quick to jump on the task and fielded questions that i had along the way. I fully recommend Yotpo to any business wanting to leverage customer testimonies to boost conversion rate!

VSSL
Canada
Over 5 years using the app
Yotpo replied August 19, 2024

Thank you for the great review! Good to hear Jeorge provided quick and effective support with transferring your product reviews. We appreciate your recommendation!

August 7, 2024

Ian Christian was SUPER helpful in geting our star ratings shown on our product grids. Yotpo emails requesting reviews has also been super easy to use! Highly recommend :)

The Global Trunk
United States
Almost 6 years using the app
Yotpo replied August 19, 2024

Thank you for the kind words! It’s great to hear Ian was so helpful with your star ratings and that you’re finding the review emails easy to use. We appreciate your recommendation!

August 29, 2024

Doner P was able to fix a problem. His communication was easy to understand and he got right to the point the others had not. Really appreciate the help - quick, simple, and easy!

Thank you.From japan.

CARINTHIA
Japan
8 months using the app
Yotpo replied September 20, 2024

Thank you for your feedback. Rest assured, we aim for 100% quality across all our support agents. Appreciate it!

September 17, 2024

I am new to using this service, and as a person who struggles with computer lingo, I struggled with this app and modifying code. I did have several customer support team members try to help me. I ended up accidentally exiting all of my application pages where chat boxes were open, multiple times. I struggled, is putting it nicely.

Wendyle Christian, Rove, and one other member helped me. I had a lot of questions, a lot of struggles to work through. The last support member I talked to was Wendyle. Very polite, well mannered, and CALM AND COLLECTED. I was a fury of questions, while refreshing my page to make sure I could keep up and understand what was happening. I was annoying, in my own opinion ( I can admit that. I was just trying to understand what was happening. Good intentions, but poor execution. hah!)

The team members were very nice and worked very hard with me to make sure all of my concerns were taken care of. GOOD JOB TEAM! Thank you for your help. I literally could not have done it without you.

Smells Good Wax Co
United States
24 days using the app
Yotpo replied November 4, 2024

Thank you for sharing!
We're glad the team could assist you through the process. We appreciate your patience and determination!

October 21, 2024

Been using the app for sometime now, and it works a treat, with great support, this time from Rovi.

Simply School Uniform
United Kingdom
Over 2 years using the app