Reviews (203)

Overall rating
4.7
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to recover abandoned carts, leading to increased sales. It's praised for its ease of installation and cost-effectiveness. The app sends customizable automated reminder emails to customers. However, some merchants wish for more advanced features, like including product images in emails. The customer support is often commended for its responsiveness.

April 27, 2013

Simple and effective. The simplest way to get started with abandoned cart recovery. Pays for itself.

Buy Nuez de la India
United States
About 4 years using the app
August 7, 2014

few days after an easy and quick installation this app already recovered a sale..
well worth the installation and i look forward to many more recoveries...

Thanks :)

BagoTravelBags
United Kingdom
Almost 4 years using the app
August 6, 2014

It's a great little app that does what it says it will do!

Dr. Christopher's Herbs
United States
Over 3 years using the app
April 22, 2018

this is a great app. i can't wait for it to start bringing more sales to my site. the customer service were great with my questions. i highly recommend it!

Odara Skin Care
United States
Over 3 years using the app
June 18, 2013

Incredible app, incredible Customer Service. This app easily pays for itself after the first few days of using it. We have saved hundreds of dollars, and it took us minutes to set up. Easily one of the best apps I have ever used for Shopify!

diffr3nt
United States
Over 3 years using the app
Edited December 10, 2014

Coolence is AWESOME. I switched from AbandonApp and have never looked back. Cleaner, less cluttered interface and awesome support. Get it now!

Update 12/10/14: Still using it 2 years later, still loving it just as much!

ACE Hackware
United States
Almost 3 years using the app
April 13, 2015

Very nice product! It worked for us today and received a $440 sale. Very cool.

Creme de la Creme Consigners: Pre Owned Handbags, Used Handbags, Online Consignment
United States
Almost 3 years using the app
January 25, 2015

This is the best checkout recovery app that we have used so far in the Shopify apps marketplace. So far we have recovered 9 abandoned carts this month from original time of install. Thanks Abandon Aid.

Universal O2 Sensor
Switzerland
Almost 3 years using the app
August 12, 2014

This software has been active for three days - retrieved an abandoned order today - that paid for the month! I'm sure there will be more.

The Brew Bag
United States
Almost 3 years using the app
May 13, 2016

Recovered some great orders from abandoned carts.

Tadpoles Bedding
United States
Over 2 years using the app