Reviews (95)

Overall rating
4.2
Counts per rating level
  • 84% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
December 2, 2024

App was overpriced but worked, one day it didn't and Sachin was so rude and offered no support. I decided to remove this app from my two stores in favor of a company that can understand basic English requests. I even warned Sachin I would do that and he was so smug he didn't even reply. Avoid this company at all costs.

The Kansas City BBQ Store
United States
Over 1 year using the app
October 13, 2024

Good app for making sure your site is compliant to accessibility standards

Dulce Naturals
United States
Over 2 years using the app
July 19, 2024

Don't even consider this app! We have been using all kinds of Shopify apps for over 10 years and this is the worst app and app support I have ever seen.

They can not do the simplest thing which is to automatically charge our Shopify account every month for our usage. They send me an email saying that our subscription renewal has failed, I go to the app to refresh payment method, I have to click ...

LUNA Sandals
United States
11 months using the app
HikeOrders replied July 20, 2024

We did our best to support you over an email and when things didn't work out, we ask you to schedule a meeting request with us to help you to resolve this issue faster.

...

October 7, 2020

We need to be ADA compliant this works for us. They charge via traffic and while we get that, it could be easier to figure out ones cost comparable to our traffic. But this is a small suggestion and happy with it otherwise. I recommend it!

Ben Garelick
United States
Over 4 years using the app
August 23, 2020

I haven’t had any issues with this app. Today, we need to be ADA compliant and this seems to get the job done. As with anything, it costs money, but why shouldn’t the people who created it get paid? I have been very happy with it so far, no ads have popped up, I renew it when the time comes and don’t allow my service to lapse.

Steve Pronko
United States
Over 3 years using the app
June 30, 2022

I have been using this app for 3 years and it hasn't given me any problems to date. A customer recently reported to me that he/she received a delivery confirmation message that I sent. This message informed the customer that the app was "probably" not active on my site. In my opinion such messages exposed the me , as app -customer to serious legal consequences, and I did not appreciate it. ...

Frangipani Florist
United States
Over 3 years using the app
November 2, 2022

We installed this app to provide accessibility and also prevent lawsuits claiming accessibility problems. App works great. Easy to install. And when I had issues, Sachin was quick to resolve and went to great extents to help me. 10/5 stars!

Ferris Coffee & Nut Co.
United States
Almost 3 years using the app
HikeOrders replied November 2, 2022

Thank you for your support. We are able to grow because of customers like you. I thank you for your patience during our support chat session.

We are always happy to help you ...

Edited July 26, 2022

Need to be compliant and after testing a few other apps, this was the easiest to setup and most cost effective. Definitely recommend this app. Also, customer service was quick to respond!

Gunderson's Jewelers
United States
Almost 3 years using the app
January 20, 2020

It's brilliant application for Compliant and AODA accessible.

Excellent service, Communications are exceptional.
I've a issue with App and happily say, the very next day support team given solution. Professionalism, expertise and excellent service by Hikeorders made the entire process comfortable and a pleasant experience. 5 STARS to him.

Old Style Pilsner
Canada
Over 2 years using the app
Edited October 7, 2020

The app was recommended by a friend and since we installed it works very well never had any issues. We are happy to recommend this app.

DSF Antique Jewelry
United States
Over 2 years using the app