Reviews (94)

Overall rating
4.4
Counts per rating level
  • 85% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
October 13, 2024

Good app for making sure your site is compliant to accessibility standards

Dulce Naturals
United States
Over 2 years using the app
July 19, 2024

Don't even consider this app! We have been using all kinds of Shopify apps for over 10 years and this is the worst app and app support I have ever seen.

They can not do the simplest thing which is to automatically charge our Shopify account every month for our usage. They send me an email saying that our subscription renewal has failed, I go to the app to refresh payment method, I have to click at least 10 buttons to update our payment only to see that there is an "error". Then I reach out to the tech support team, it takes about 5 emails to communicate the issue to them and what is their solution? "Set up a video conference with us"?! So, now I need to do a video conference to fix the issue of your glitchy app?

No, thank you.

LUNA Sandals
United States
11 months using the app
HikeOrders replied July 20, 2024

We did our best to support you over an email and when things didn't work out, we ask you to schedule a meeting request with us to help you to resolve this issue faster.

However, you prefer to avoid getting on a video call. It's easier for us to assist further with a video call. If you change your mind at any time, we are happy to support you.

We start with email support, if things don't work we ask for a video call. That's how we are committed to supporting our customers.

The app is not glitchy, sometimes subscription fails for various reasons.

Anyway, we did our best to support the customer via all possible channels.

May 24, 2024

Support was very helpful, easy and quick advice for getting my accessibility statement done, thank you!

Root in Good Ground
United States
4 days using the app
January 23, 2024

Great customer service and a good app. Easy to install with clear widgets.

INAYA
United States
11 months using the app
December 8, 2023

They are great. Very helpful. A lot of insightful comments. I'd recommend any sites to have a chat with them.

WOLFPOINT
United States
3 months using the app
April 18, 2024

Sachin assisted me to get a customized accessibility statement and put it correctly into my shopify store. I appreciated knowing his background about his own hearing impairment that motivated him to get involved with accessibility software. Thank you!

Hope Speaker
United States
About 13 hours using the app
March 25, 2024

Great app, excellent support!

Recipiada
United States
1 day using the app
May 27, 2024

Says there is a free plan but when you get to the installation it asks to purchase a subscription

Claire Sower
Canada
5 minutes using the app
August 23, 2020

I haven’t had any issues with this app. Today, we need to be ADA compliant and this seems to get the job done. As with anything, it costs money, but why shouldn’t the people who created it get paid? I have been very happy with it so far, no ads have popped up, I renew it when the time comes and don’t allow my service to lapse.

Steve Pronko
United States
Over 3 years using the app
November 2, 2022

We installed this app to provide accessibility and also prevent lawsuits claiming accessibility problems. App works great. Easy to install. And when I had issues, Sachin was quick to resolve and went to great extents to help me. 10/5 stars!

Ferris Coffee & Nut Co.
United States
Almost 3 years using the app
HikeOrders replied November 2, 2022

Thank you for your support. We are able to grow because of customers like you. I thank you for your patience during our support chat session.

We are always happy to help you.