Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
June 10, 2019

This app really delivers on its promise. Easy to set up and provides so much value by allowing customers to repeat their orders in three clicks. Very useful in crowded marketplaces like my own where customers often procrastinate. Moreover, the software team really takes feedback seriously, we have a custom checkout implementation and asked for an adjustment to avoid going straight to Shopify checkout missing important information we use to set up the order; these guys evaluated it and updated the app in a matter of hours. Really amazing guys, thanks and keep it up!

Puromenu
Spain
Time spent using app: 3 days
Identixweb Private Limited replied April 2, 2021

We really appreciate the time you took to write such a detailed review! Thank you very much!

April 19, 2019

I was wanted to configure this app on my website and tried my self by following the instructions are shown in the FAQ. Unfortunately, my bad luck because I'm not well with coding. So I went to the support team and asked them for configuration. They did it very fast.

Indigo Tea Co.
United States
Time spent using app: 9 days
Identixweb Private Limited replied April 2, 2021

Thank you for your valuable feedback. It was our pleasure to help you out with your queries!

Edited April 26, 2019

I've tried to install the app but couldn't get it to work. However, I contacted the support and asked them if they would install the app for me - which they were only too happy to do. Result...a brilliant reordering system is now fully functional in my customers' account area.

UPDATE: A WEEK LATER THIS APP CAUSED MAJOR ISSUES WITH MY NAVIGATION MENU, STOPPED IT WORKING AND ISSUES WITH SCROLLING UP AND DOWN MY SITE TOO! SO ADVISED BY SHOPIFY TO DELETE! DONE.

FURTHER UPDATE. I'll get back in touch with the app developers in a couple of days and see if we can reinstall - see how it goes as I really did like the app (it was my favourite actually).

Gala Wildlife
United Kingdom
Time spent using app: 14 days
Identixweb Private Limited replied April 19, 2019

Hi there,

We are extremely sorry for the inconvenience you had with our app.

We had contacted you regarding the issue you were faced with this app, but we didn't get any response from your end. We also have experienced that you have removed our app from your website. We are requesting you to please give us a chance to correct our mistakes and make this app run again on your website as it was running before.

Thanks

April 3, 2019

Great way of getting repeat orders off customers. I had little issue with this app which I didn't understand as I'm not well known with the code but support guys resolved the issue on the same day I requested.

Fantastic App!

Rapiscan Systems
United Kingdom
Time spent using app: 2 months
Identixweb Private Limited replied April 2, 2021

Thank you for your valuable feedback. It was our pleasure to help you out with your queries!

March 11, 2019

I have been using this app for a long and very happy with it. We're getting more sales for the same product. Very satisfied with this app!!!!!

Gloritee
United States
Time spent using app: About 17 hours
Identixweb Private Limited replied April 2, 2021

Thank you for your valuable feedback. We really appreciate you taking the time out to share your experience with us.

March 7, 2019

Great app! I was worried when it does not work for some reason and get in touch with the tech support team. They looked into my issue on the same day and resolved it quickly. What I most liked in this app is their live support chat option.

Janitorial Superstore
United States
Time spent using app: About 2 months
Identixweb Private Limited replied April 2, 2021

Thank you for your valuable feedback. We really appreciate you taking the time out to share your experience with us.

February 27, 2019

So far this app seems good and the developer was extremely helpful at installing the code to get it to work the way I need it. Thanks.

Happy Tummies Pty Ltd
Australia
Time spent using app: 3 months
Identixweb Private Limited replied April 2, 2021

Thank you for your valuable feedback. It was our pleasure to help you out with your queries!

January 22, 2019

I was searching for something like this and it works perfectly. The support system was very fast, easy, and fixed my issue right away! I highly recommend this App and their development team!

TEESTERIA
United States
Time spent using app: 1 day
Identixweb Private Limited replied April 2, 2021

Thank you for your valuable feedback. It was our pleasure to help you out with your queries!

December 14, 2018

The re-order capability is great.
But..
- if there are items in the cart already, they disappear if the re-order is used
- once the re-order is used, the customers cannot add or amend items in the cart
It would be great if this functionality could be added - but the developer says its in the pipeline and will be there in 15 days (so around 31 Dec 2018)
EXCELLENT support via their chat function, I'm still incredulous, they rock.

vitagene.co.za
South Africa
Time spent using app: 1 day
Identixweb Private Limited replied April 12, 2019

Hi there,

We have made some more UI changes and added some more functionalities considered your issue too. Please take a look at our app with new stunning features.

I know we 're too late to let you know about it but we working some more great features which attract you and others to this app.

November 26, 2018

Great app that works perfectly allowing us to communicate with our customers more effectively. Great support, excellent documentation, a very professional developer.

Petit Paris
Canada
Time spent using app: Over 3 years
Identixweb Private Limited replied April 2, 2021

Thank you for your valuable feedback. It was our pleasure to help you out with your queries!