Reviews (274)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to manage complex shipping scenarios, including multi-box and oversized items. It allows for shipping rule customization, free shipping offers on specific products, and integration with non-Shopify carriers. The customer service is praised for its quick response and problem-solving skills. However, some find the initial setup challenging. It's recommended for those needing full control over shipping and possessing some technical skills. Suggestions for improvement include clearer setup instructions and an in-app spreadsheet editing feature.

April 9, 2020

So much faster setting up with Shopify than with Yahoo. Burt, as always, was amazing and so glad he's back with King Webmasters.

Wild West Living
United States
5 months using the app
September 25, 2018

Lance from Advanced Shipping Manager walked me through setting up ASM for my website every single step of the way. From an initial on-boarding call to 10-15 minute delay in e-mail responses he has really made me feel like support is actually supposed to feel like! I run a shopify site with a lot of complex shipping requirements; LTL from multiple different locations to the customer and he was ready with a solution for every question. I highly recommend this App and if you get a chance to work with Lance count your lucky stars!

Hannough Containers
United States
5 months using the app
July 3, 2024

Advanced Shipping Manager has great out of the box features and streamlined functionality. The app setup is straightforward, easy to implement and covers all of our shipping needs.

Goliath Heavy Duty Truck Parts
United States
June 23, 2014

Amazing customer service and that is what matters most.

VogueAbode
United States
5 months using the app
September 17, 2021

This tool has saved us months of development time. The most advanced shipping logic and pricing tool that I've seen to date. The team has been incredibly responsive any time we need help with customization.

Levy Electric
United States
4 months using the app
June 9, 2023

Great App !! They make complex issues simple.
their support is bar none. They go above and beyond to help. Initial setup is done for you.

RVe Parts
United States
4 months using the app
January 21, 2020

We use Advanced Shipping Manager on all of our sites but it was particularly helpful for our UK site where we needed to price shipping differently to different regions based on the product and weight with several custom factors. Their customer support team helped us every step of the way until we got everything exactly as needed. We highly recommend this app if you need any type of custom shipping options.

Happiest Baby UK
United States
4 months using the app
August 26, 2015

I have never experienced such great customer service! I had a lot of trouble getting my app set up and going and the integration of my particular shipping methods.. Burt however worked with me every day until the problem was resolved! He went above and beyond to get this app working for my store and as many times as I called him he never sounded frustrated with me.
No I have real time rates for everything in my store and different shipping methods set up!
Thank you Burt for all your dedication in getting this resolved for me! this is an absolute must have app!

Vanillawood 2
United States
4 months using the app
January 10, 2020

We have very non-standard shipping needs. We spent a lot of time trying to hack different tools together and it was painful. When we finally tried Advanced Shipping Manager, everything *just worked* Magic!

Installation was a breeze, the add-ons worked as expected, and the support is AMAZING. The support staff are incredibly knowledgeable. They take the time to understand our specific problems and provide smart responses with a lightning-fast turnaround time. Highly recommend this software and this company.

Ovipost
United States
4 months using the app
May 13, 2020

This is not just an app, it's access to brilliant developers who can customize just about anything you want regarding shipping - and with a friendly and fast response! We had some seriously complicated situations to iron out, which were impossible to find solutions to elsewhere - and they didn't wince even once. It can be hard to know if everything is working until you have live orders, so we had to keep an email thread open with them to update or fix scenarios .... luckily these guys are always happy to help and will not lead you astray. Burt is the BEST!

BioStarUS
United States
4 months using the app