UpPromote Affiliate Marketing
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (3,918)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its user-friendly interface and effective affiliate program management, suitable for both beginners and experts. Features like referral codes and affiliate link tracking are highly praised, with many noting a boost in sales due to efficient management. The customer support team, including Barney, Tommy, and Nick, is recognized for their responsiveness and helpfulness, often providing quick solutions during off-hours and weekends. The app also offers valuable customization options, and its free version is packed with essential features for those new to affiliate marketing.
Refine
-
By rating
Very easy set up, in app chat support has been great. Hannah was a quick with support. Very user friendly.
Selina provided great service! All of the support has been really helpful. I'm still trying to understand the tool, but the support is really great.
Hi there. This is Stark from UpPromote support. Thank you for sharing your feedback. Since we do have a lot of features, it's understandable that some users struggle a bit at first. We'd love to help you out, so please don't hesitate to reach us via the in-app chat again. We'll be there for you.
Cheers!
There are some issues with the app itself. I created a list and sent it to customer service who said all the items I discussed they have IT working on. It has been months though and I haven't seen those changes.
Examples would be when refreshing the screen it doesn't keep you on the screen you're at, it boots you all the way back to the beginning. The back arrow does the same, even though it has a back arrow for you to press when you are getting additional details on a referral, it boots you all the way back to the first page. This requires the user to have to really pay attention to the page they were on in order to get back where they were. Its a time suck.
The customer service team though has been spot on and very helpful. They always take their time to really show me exactly what I need. SELINA and NICK are all I have worked with and they are 5 STARS for sure.
If the app fixes the back arrow or refresh button, it would get 5 stars as well.
Hi there. This is Stark from UpPromote support. I hope you're doing well. We have changed the back end codes so that it will save the filters and paging on the same session (as long as you don't go to another tab on the left-hand navigation bar). It's currently on the testing phase and will be released very soon. We will send you a notification as soon as it's available. I hope with this change, your experience with UpPromote will be flawless. Thank you for bringing this up to our attention.
All the best,
I'm really happy with this app and their support team. Most of everything worked right out of the box, and for the things that were a little more complicated, Selina was able to help me understand what was going wrong and to fix it.
Everything feels really solid so far and I'm looking forward to seeing how our affiliate program affects our sales over the next couple of months.
Fast responses, high recommendation to everyone wants to try.
Gwen was prompt and helpful in assisting me today. I needed help locating a toggle switch and she effectively lead me to the right place. Thanks so much!
Thorough, quick to respond and always have an answer to my query. 'Barney' (pretty sure that has to be more than one person as its always Barney!) is very helpful and even demonstrated with an example in screen grabs which was most useful . Many thanks.
Excellent customer service that is super quick to respond and resolve any issues!
Works great! Support from Gwen was swift and thorough.
I love this app and the customer service is outstanding. Gwen helped me with all of my questions, and now my affiliate portal is up and running with minimal time and effort.