Reviews (3,438)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, seamless Shopify integration, and effective affiliate program management. It's recognized for boosting sales via its referral program and automating sales tracking. The support team, especially Tommy, Barney, Gwen, Selina, and Evans, are praised for their prompt and professional help. However, some merchants desire more features in the Growth plan and the free version, and express concerns about the significant price increase between the Growth and Professional plans. Despite occasional technical issues, the app is generally valued for its affordability and efficiency in enhancing conversion rates.

July 1, 2020

this app has been really helpful as this is perfect for easily increasing our referral program. it also helps affiliates monitor their progress so as not to bother admins too much

Davines | Sustainable Beauty
Philippines
About 2 months using the app
June 27, 2022

One of the best affiliate/referral apps I have tried so far, intuitive and simple to follow setup process and full of features useful for tracking commissions and managing payment for my influencers

Radiant Wears
Singapore
About 2 months using the app
Secomapp replied June 29, 2022

Thank you for trusting us. We'll keep trying our best to improve the app as well as the service day-by-day. In case you need our assistance, please don't hesitate to reach us at support@secomapp.com or the in-app chat channel.
Cheers!

October 13, 2020

I used this app and I am very satisfied so far. Very clear instructions and tips on how to get more affiliates and customers. The process of setting up was very quick. We are sure it will help us to get much more traffic to our store.

Pro.Sculpt
Poland
About 2 months using the app
Secomapp replied October 13, 2020

Your feedback means a lot to us, it is the motivation that keeps us improving the app to bring more benefits to merchants like you.

Edited November 21, 2020

I just started this app. It seems real easy to set up and understand. I will continue to use it to promote my store. I have enjoyed setting this up!

Kitchen Fluent
United States
About 2 months using the app
Secomapp replied November 22, 2020

This is Fiona from Secomapp: Affiliate Marketing team. We are glad that you have had a great experience with our app. Thank you for using and trusting us.
If you have any questions or need help, feel free to contact us via our live chat or email us at support@secomapp.com

April 5, 2021

Just to give you an idea, we were on a free plan and we needed a custom functionality for our specific needs. The result? They did everything to make it ready for use within a week! I definitely recommend it, because it is not only a great application, but also a perfect customer service. Greetings to Matthew :)

(R)evo⅃
Slovakia
About 2 months using the app
Secomapp replied April 6, 2021

Thank you for your amazing sharing. It's our pleasure to help merchants by improving the app day by day.
My team is always ready to give you a hand anytime so don't hesitate to reach us at support@secomapp.com if you need us.
Cheers!

February 21, 2022

Great app! Well laid out, intuitive and easy to use. Fantastic support, who have been quick to respond and any questions or issues we have encountered have been easily and immediately resolved by them.
A definite 5 stars!!

Nano Soma UK
United Kingdom
About 2 months using the app
Secomapp replied February 21, 2022

Thank you for your amazing sharing. It truly means a lot to us. We will keep trying our best to develop and improve the app.
My team is always ready to give you a hand anytime so don't hesitate to reach us at support@secomapp.com if you need us.
Cheers!

September 22, 2022

Hope to keep improving,The customer service is very quick and patient in dealing with problems, which is highly recommended

Tantaly
Hong Kong SAR
About 2 months using the app
Secomapp replied September 23, 2022

Thank you so much! It is a pleasure assisting you. We really appreciate you taking some time to share your feedback.
We will keep trying our best to contribute to your success.
Please feel free to reach us at support@secomapp.com or via the in-app chat channel in case you need a hand.

October 23, 2020

I have not used it yet, because I was asked to leave a review immediately after the initial settings. But the interface and detailed settings are very pleasing, everything is done very efficiently and conveniently. As you understand, I have not yet had time to use this application, but I promise that after using it fully, I will update this comment and share my experience in using the application.

Beauty LI
United States
About 2 months using the app
Secomapp replied October 23, 2020

Thank you for your review, we just want to ask how your experience go after you are done with the important settings. We are more than ready to give you a hand whenever you need us, feel free to reach us at support@secomapp.com if you have any questions.

Edited February 27, 2020

So, I'm currently editing my previous review. Initially, I had some issues with the free trial, but the service reps quickly handled the issue and made up for the inconvenience. Honestly, the English is still a little sketchy (they can always contact me to be an editor), but so far, the software seems to be working just fine. It is an overall simple setup, not the most impressive appearance, but it seems to work quite well. I'm changing my initial review from 3 to 5 stars, although I would probably only give 4 or 4.5, since I still have quite a few miles to put on the app, and not sure how things will work with more traffic, but between the app functioning properly and the customer service (which was great!), I'm ok with giving them a 5-Star review. Good job! Thanks!

Balance Eco
United States
About 2 months using the app
April 1, 2021

Very simple to start with, hope i will see some results also but that part is up to me as well, looking forward to trying this out more. but as stated over, very easy to set up

Shuzan
Malta
About 2 months using the app
Secomapp replied April 2, 2021

Thank you for your kind words. We hope that you will keep enjoying the app. You can always contact us at support@secomapp.com if you need our assistance. We're right here to help!