UpPromote Affiliate Marketing
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (3,948)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its robust affiliate management features, including customizable emails, affiliate registration, and effective sales tracking. The user-friendly interface and simple setup cater to beginners, while the professional design aids in monitoring marketing performance. Customer support is praised for its responsiveness and 24/7 availability with a live chat feature, making it a valuable tool for enhancing affiliate marketing efforts.
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I used the app with no results, decided to cancel it but have been charged twice now. Emailed service support, but haven't got a reply yet.
Thank you for your feedback!
We checked the your billing cycle and saw that you uninstalled the app on August 20 while the lastest billing cycle was on August 14, so obviously, this was the billing for the period when you still installed the app. I've reached you for more details and our solution. Hope you can understand and look forward to hearing back from you.
Having tiers for the numbers of order received through affiliates is just plain wrong. So glad I have found other apps that do not charge me for getting orders. I will gladly pay them over this one.
We are so sorry that you left. We would like to share a little bit about our pricing structure so we can understand each other more: Referral order number is the goal of any affiliate program, the reason we put referral limit on each program is because the more referral orders are tracked and processed, the more resources it takes from our system to save, record and analyze the data.
However, you can see that beside the referral order number, higher plan would come with more features (enterprise plan will contain all features with custom development and multi-stores).
*Update: We have just increased referrals a month for our plans:
Free version : from 30 to 200 referrals / month
Growth version: from 50 to 300 referrals / month
Pro version : from 300 to 600 referrals / month
The price doesn't change.
This is a difficult program to set up! And you also have to pay to experience its capabilities! Not worth it! Look for analogues!
Hello there. This is Stark from UpPromote support. Thank you for the feedback. We will try our best to help you with setting up the app. We would love to hear you out and have a chance working with you to resolve any issue. Please check the in-app chat for our messages <3
Cheers!
the worst company in the world i gave them nearly 100,000 affilates and they completely screwed up everything you speak with 7 different people a day i have no idea how they have these reviews
Hi there. Thank you for sharing your thoughts here. Just a clarification here, all 100,000 affiliates you mentioned are for your own use only, and UpPromote will not initiate any contact with any of them. Also, we're sorry that we don't have any agents who can be available 24/7 just to support you. We had no choice but to support you with different agents. We believe all of our agents are capable of assisting you with your concerns in a timely manner. We have been trying our best to do every single one of your extra requests. Unfortunately, our team effort seems to not meet your expectations. We will keep trying to show you how we deserve those reviews.
Regards,
People of customer service not very helpful. I send them few simple and constructive questions and they replied me to find other app and not waste them time. I don't understand why this tone... Nice app but customer service need to improve how talk with customers.
We are so sorry for your unhappy experience.
The thing is you required a huge customization that affects our whole system as well as requires massive resources to process, so we had to confirm that we cannot execute your requirement and recommended you to find another solution because we don’t want to waste your time for unfit solution and have new direction sooner.
Also, we tried to look for other apps on the app store but none seems to meet your request, that’s why we didn't suggest you a specific app name.
Again we would like to confirm that we never want to ignore our customer, on the other hand, we want to save your time actually.
I believe this company is a scam. I have an affiliate by the name "Puja Regmi" who somehow is getting orders, sometimes multiple, per day. This person has never ordered from me. I also searched this persons code and it has never been used. How can you generate multiple orders every single day, without your code ever being used? SCAM. Do not pay if something seems fishy!
Hi there. This is Stark from UpPromote team. I believe that there's some misunderstanding here. Upon checking, we could see that the affiliate promoted your shop and brought referrals using the affiliate link instead of the coupon code. Also, if you suspect any referral, you can go to the Referrals tab and deny it. I hope that has cleared things out for you.
Please feel free to reach us at support@secomapp.com or the in-app chat channel if you need our assistance. Cheers!
I can figure out this app sine 7 days no reall life personal to put me tru am confused all my client already join my program no.one can see or continue from there is not easy my coupon or lik is not working
Hi Tina. thanks for bringing this up to our attention. We've fixed the issue for you. In case you find any further difficulty or concern, please feel free to reach us again at support@secomapp.com . Cheers!
The worst app ever! If you care about your SEO, do not install it. The app populates pages in a foreign language that are getting indexed. You can check it on your google search console. As soon as I removed the app the problem disappeared
Hi there. Thank you for sharing your feedback. The generated pages you mentioned are meant to support our 4 specific functions: Embedded form, Embedded login, Customer Referral and Third-party tracking. However, we've never received any report about those pages affecting the store's SEO of users. We suspect that there might be some misunderstanding here. We do hope to get a chance working with you to investigate further. Those 4 pages totally can be removed and handled anyway. We have already sent you more details via this email address in**@bea********tie.com . We hope you can check your mailbox as well as give us another chance to help growing your business.
Cheers <3
I have 800 affiliates and the only affiliate orders I ever get are the actual affiliate ordering for themselves. Additionally, they are double dipping on the orders. I removed this app because it is a scammers heaven and slows down my funnel by giving options to shady people.
Hi Black Sands,
First of all, we are sorry for your unhappy experience. We've checked our database and saw that you have over 800 affiliates in total and 756 affiliates that are generated from Convert customer feature (most of their accounts are automatically created because they sign up on your shop) while other 55 affiliates are not customers.
When you enable Convert customer feature, we believe that you want to turn your customer to affiliate and keep them as loyal customers. The fact that the affiliate can buy from their own link can help to keep them as your customer, but if you find that is unfair, we will add a setting to select if affiliate can buy from their own link or not.
After scanning the database, we see that just within 15 days, you have got a pretty big number of organic affiliates and they DID GENERATE referral orders for your store, so in our opinion, your system is running smoothly and could bring success in long-term.
However, as an app developer, we always want to support our merchant to use the app in the most effective way, in your case, if you use Convert customer feature, I recommend you use a combination of several features in order to bring the most success:
1. Create another program for your converted customer and offer a lower commission rate for them.
2. Set Store credit as a payment method so your customers can get store coupons to keep buying on your shop instead of getting direct money.
3. You should disable Convert sign-up customer feature if you find it unhelpful.
On our side, we will definitely launch more features support you as well as other merchants better:
1. Add settings to allow/forbid affiliates buying from their own link
2.Add setting to setup payment method for each program (so your converted customers can only be paid in Store credit)
Since you use our paid plan from 6/1/2020, your trial days is over and you will be charged next month, but we are ready to refund your money for this month and offer you another month using the app free so you can try it out more to see if it actually works.
Hope with my suggestion and my offer above, I sincerely hope you can give our app another chance.
Not impressed to see the brand signup page has been indexed on google! Limited App without paying leaving no real incentive to want to pay.
I'm truly sorry for the unhappy experience you had with the app. The affiliate registration is indexed on Google but we surely can support you to hide it from the search engines. We've contacted you via email for the solution and hope to hear back from you soon. Plus, our system also supports paying affiliates in-app automatically via PayPal, which might help to simplify your affiliate management process.
We really hope you would give us another chance, please reach us at support@secomapp.com if you change your mind.