Overall rating
Counts per rating level
  • 92% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless integration with Shopify, enabling easy management of affiliate programs. It's praised for boosting sales and customer engagement through referral incentives. Features like detailed affiliate activity reports, customization options, and a real-time tracking dashboard are highly valued. The responsive customer support and fair pricing structure, including a free trial, are also commended. Merchants recommend it for its ability to handle multi-level marketing systems and increase social media presence.

March 6, 2020

This app is strategically getting more expensive and offering less. They make it clear that you will be severely affected for anything less than their $50/month plan.

We have VERY basic needs for our program and there is incredibly complexity to this app. I don't want to switch, but I feel like we're slowly being forced to leave due to unnecessary complexity.

Fret Zealot
United States
4 months using the app
April 27, 2022

It has been mostly spam and coupon sites that signed up to be affiliates, not actual influencers or referrals. There is also not a way to see who we have and havent messaged to become an affiliate through the platform, which seems like it should be an easy fix.

Garsnett Beacon Candle Co.
United States
3 months using the app
Secomapp replied April 27, 2022

Hello there. This is Stark from UpPromote support. Thank you for the feedback. You must be needing some assistance from us. We've just message you via the in-app chat channel. Please check that out. We hope to work with you to resolve the issue. Cheers!

Edited May 31, 2020

This app is decent but has alot of typos and some small bugs. You can get around them all to make things work, but things could be streamlined to make it easier for the affiliate manager.

It takes about 2 minutes to add each affiliate due to alot of repetitive tasks that can be easily coded away. I don't like spending 1 hour to onboard 30 new affiliates.

1) You cannot set a default payment method. I need to login as each affiliate and change that option every time.
2) When adding a redirect URL, it always asks "Did you create URL redirect for this custom link?" every single time. There should be a check option to "never show this again"
3) Making custom discount codes is tedious because you need to manually go to each one again after adding the affiliate add each one and then re-type (or paste) a description of each coupon code, even though each affiliate basically gets the same type of coupon. There has to be a way to streamline this. Why isn't on the same page as their profile info?

Max and Neo
United States
3 months using the app
Secomapp replied May 9, 2020

We appreciate your feedback, we are sorry that the language barrier has caused your unhappy experience when using the app. We've reached out to a native speaker to review all over the app to make sure the language issue will no longer negatively affect your experience within our system. If you have any support request, feel free to contact us at support@secomapp.com

October 20, 2022

I'm leaning the app now so I will get back with you to tell you how it becomes better so I really cant tell you yet how it will work out yet sorry

United States
3 months using the app
Secomapp replied October 21, 2022

Hello there. This is Stark from UpPromote support. Thank you for the feedback. You must be needing some assistance from us. We would love to hear you out and have a chance working with you to resolve any issue you've been having. Please feel free to reach us at support@secomapp.com anytime.

June 29, 2019

I used the app for our shop affiliate program, very simple app easy to use. however, there maybe a clash on our website with one of the accounts. We doing our research on the issue. The app is working fine.

United States
2 months using the app
September 14, 2021

Nothing yet, I have been using your app for over a week. I have 2 affiliates I have raised my commission prices and well it doesnt matter

United States
2 months using the app
Secomapp replied September 14, 2021

Hello there. This is Stark from UpPromote support. Thank you for the feedback. We know how difficult it is for starters to get a lot of affiliates at first. It usually takes some time until merchants get the first affiliates. In this case, we'd love to give you a hand. We've sent you an email with some solutions. Please check that out and feel free to reach us at support@secomapp.com anytime.
Hope to get your response soon!

May 29, 2019

It's not very clear how it works

Nr1 Electronic Webshop
About 2 months using the app
Secomapp replied July 14, 2019

We're so sorry that you didn't get proper support from Secomapp team. Please tell us your issue by sending an email to support@secomapp.com and we'll try our best to help. Besides, I recommend you read app documents to know more about the app: https://affiliateapp-docs.secomapp.com/

April 8, 2022

The App is awesomely easy to install. Price is not affordable if you do not know if the campaign ll have success.

Twitter Bikes
United States
About 1 month using the app
June 20, 2021

I got this app in hopes that their marketplace would help attract affiliate marketers. I haven't had any hits since subscribing a little over a week ago. Hopefully the app will come through on that front. I'm only offering this review now because UpPromote asked me to do so. I'd love to offer a higher rating. I suspect this app may be better for managing affiliate relationships that you bring in yourself. Maybe something to think about before subscribing to pay the monthly fees if you don't already have affiliate marketers lined up.

Rocky Knoll Farm
United States
8 days using the app
Secomapp replied June 20, 2021

Thank you very much for your honest words. Since the businesses are all different and unique, it's best for merchants to recruit their own affiliates instead of getting affiliates somehow given to them. As a tool to manage affiliates and track the referral orders, we still have features which could help you to reach more affiliates than usual. We would recommend you to use other channels (e.g. social media, email, etc.) to promote your affiliate program for the best result. Anyway, we'll try to promote your program via email sent to affiliates on our Marketplace. I hope that would help you to get some affiliates soon. Please feel free to reach us again at support@secomapp.com if you need our assistance. Cheers!

Edited March 8, 2021

This is the first time i've felt compelled to review. Firstly, I must say the set up is very easy. No complaints there.
However, once it was installed and set up I started inviting affiliates. The take up was pretty quick (4 in 10 minutes/ 12 in a few hours) Thats where the issue is. The affiliates couldn't quite figure out what to do then. and the info was lacking. I created an account and quickly found the dashboard isn't mobile friendly and because the overflow is hidden there is no way to see the full page by scrolling horizontally. 88% of people that use my website are mobile users. Furthermore, after spending hours adding images with desciptions, titles, and links for my affiliates to share it turns out that the app simply shares the image-link and the image. I can't give this app 1 star because quite simply it does work ( to a certain extent) as long as your affiliates use a desktop. Which, unfortunately, these days they don't. The feedback I received was, they simply wanted to log in and share posts/product to their social media accounts from their mobile, to try and earn some extra money. Such a simple feature is missing.
After that I contacted support. When they finally replied, they was very polite but I had to remove the left over code myself after uninstalling the app.

Pierce of Art
United Kingdom
1 day using the app
Secomapp replied March 9, 2021

We really appreciate your feedback. First of all, we are happy to hear that you find the app easy-to-use, regarding the issue with Mobile responsiveness, my team totally understands your concern. We are aware of the issue and working our best on improving the user experience on mobile devices. Regarding the second issue with Marketing tools for affiliates, the sharing feature is just one of the options, the affiliates can also download/get embedded code of the media and use them on their own channels.
If you have any suggestions for us to make it more convenient, please reach us at support@secomapp.com, we will always listen.