UpPromote Affiliate & Referral , 2,836 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants find this app user-friendly and effective for setting up and managing affiliate programs, leading to increased referrals and sales. It offers detailed reports, high customization, and handles complex settings well. The app is praised for its responsive customer support, affordability, and resource knowledge bank. Features like different commissions for different products are appreciated. It also aids in boosting social media presence and engagement.
Filter
-
By rating
Good, but lack the option to generate promotion material for affiliates, the goal for me is to spread my message as effectively as possible.
We appreciate your feedback. We've considered your suggestion and released a new feature called Creatives that allows merchants to inform their affiliates of promotion campaign or special deals which may help to spread merchants' business better. Please try and tell us how you feel.
*Updates: We have released new feature: Multilevel Marketing (MLM). Please try and let us know your opinion!
This app is strategically getting more expensive and offering less. They make it clear that you will be severely affected for anything less than their $50/month plan.
We have VERY basic needs for our program and there is incredibly complexity to this app. I don't want to switch, but I feel like we're slowly being forced to leave due to unnecessary complexity.
This app is decent but has alot of typos and some small bugs. You can get around them all to make things work, but things could be streamlined to make it easier for the affiliate manager.
Update:
It takes about 2 minutes to add each affiliate due to alot of repetitive tasks that can be easily coded away. I don't like spending 1 hour to onboard 30 new affiliates.
1) You cannot set a default payment method. I need to login as each affiliate and change that option every time.
2) When adding a redirect URL, it always asks "Did you create URL redirect for this custom link?" every single time. There should be a check option to "never show this again"
3) Making custom discount codes is tedious because you need to manually go to each one again after adding the affiliate add each one and then re-type (or paste) a description of each coupon code, even though each affiliate basically gets the same type of coupon. There has to be a way to streamline this. Why isn't on the same page as their profile info?
We appreciate your feedback, we are sorry that the language barrier has caused your unhappy experience when using the app. We've reached out to a native speaker to review all over the app to make sure the language issue will no longer negatively affect your experience within our system. If you have any support request, feel free to contact us at support@secomapp.com
I got this app in hopes that their marketplace would help attract affiliate marketers. I haven't had any hits since subscribing a little over a week ago. Hopefully the app will come through on that front. I'm only offering this review now because UpPromote asked me to do so. I'd love to offer a higher rating. I suspect this app may be better for managing affiliate relationships that you bring in yourself. Maybe something to think about before subscribing to pay the monthly fees if you don't already have affiliate marketers lined up.
Thank you very much for your honest words. Since the businesses are all different and unique, it's best for merchants to recruit their own affiliates instead of getting affiliates somehow given to them. As a tool to manage affiliates and track the referral orders, we still have features which could help you to reach more affiliates than usual. We would recommend you to use other channels (e.g. social media, email, etc.) to promote your affiliate program for the best result. Anyway, we'll try to promote your program via email sent to affiliates on our Marketplace. I hope that would help you to get some affiliates soon. Please feel free to reach us again at support@secomapp.com if you need our assistance. Cheers!
trying out the app to see how well it works. Will reveiw again once i try the app to see how fast support gets back to me.
Thanks for your feedback, my team has been back to you the moment we received your support request. It seems that the problem you mentioned no longer happens, if you have any other questions, just feel free to reach us at support@secomapp.com
I used the app for our shop affiliate program, very simple app easy to use. however, there maybe a clash on our website with one of the accounts. We doing our research on the issue. The app is working fine.
I’m using this app to help me promote more sale. I can’t say it works or not because I am still setting up and was promoted to leave a review. I will update my review after a few days observation and testing.
Hello there. This is Stark from UpPromote support. Thank you for the feedback. You must be needing some assistance from us. We would love to hear you out and to have a chance working with you to resolve any issue you've been having. Please feel free to reach us at support@secomapp.com anytime.
Cheers!
It's not very clear how it works
ijiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
We're so sorry that you didn't get proper support from Secomapp team. Please tell us your issue by sending an email to support@secomapp.com and we'll try our best to help. Besides, I recommend you read app documents to know more about the app: https://affiliateapp-docs.secomapp.com/
This is the first time i've felt compelled to review. Firstly, I must say the set up is very easy. No complaints there.
However, once it was installed and set up I started inviting affiliates. The take up was pretty quick (4 in 10 minutes/ 12 in a few hours) Thats where the issue is. The affiliates couldn't quite figure out what to do then. and the info was lacking. I created an account and quickly found the dashboard isn't mobile friendly and because the overflow is hidden there is no way to see the full page by scrolling horizontally. 88% of people that use my website are mobile users. Furthermore, after spending hours adding images with desciptions, titles, and links for my affiliates to share it turns out that the app simply shares the image-link and the image. I can't give this app 1 star because quite simply it does work ( to a certain extent) as long as your affiliates use a desktop. Which, unfortunately, these days they don't. The feedback I received was, they simply wanted to log in and share posts/product to their social media accounts from their mobile, to try and earn some extra money. Such a simple feature is missing.
After that I contacted support. When they finally replied, they was very polite but I had to remove the left over code myself after uninstalling the app.
We really appreciate your feedback. First of all, we are happy to hear that you find the app easy-to-use, regarding the issue with Mobile responsiveness, my team totally understands your concern. We are aware of the issue and working our best on improving the user experience on mobile devices. Regarding the second issue with Marketing tools for affiliates, the sharing feature is just one of the options, the affiliates can also download/get embedded code of the media and use them on their own channels.
If you have any suggestions for us to make it more convenient, please reach us at support@secomapp.com, we will always listen.
Downloaded this app to try the free version, only to find out the method to pay my affiliates "Store credit" is only avail on the paid versions. this seems like a feat you would allow for the free version (as everyother payment options is avail)... app looked promising, but now i can't try it out and eventually upgrade my package...
This is Stark from Secomapp support. Thank you for the feedback. For clarification, I want to let you know that even with Free plan, you can use any method to send commission to affiliates from outside of the app and mark the payment as paid in the app. That's the method used by most merchants. Please feel free to reach us at support@secomapp.com . We're happy to provide any help you may need.
Cheers!