UpPromote Affiliate Marketing
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (3,927)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and effective affiliate program management, suitable for both beginners and experts. Features like referral codes and affiliate link tracking are highly praised, with many noting a boost in sales due to efficient management. The customer support team, including Barney, Tommy, and Nick, is recognized for their responsiveness and helpfulness, often providing quick solutions during off-hours and weekends. The app also offers valuable customization options, and its free version is packed with essential features for those new to affiliate marketing.
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MISLEADING APP DESCRIPTION
After being assured that UpPromote included a referral feature I installed the app and started setting it up.
After 25 years as an online marketing consultant to companies in 40+ countries, I understand the clear distinction between an AFFILIATE and a REFERRAL APP:
A referral app provides once-off rewards to existing customers for introducing new customers - if the new customer places an order then a reward or commission is granted to both parties ON THE FIRST ORDER ONLY.
An affiliate app may provide a once-off reward new customers introduced by the affiliate, but the affiliate continues to earn rewards (normally a commission) on all that new customer's purchases for a fixed period or indefinitely.
Because Referral Rewards are only paid out once, they can be very large 9even loss-making) as they only happen once and are regarded as the cost of acquiring the new customer.
Having signed up for a $29/mo paid UpPromote plan I discovered that the "Referral" program they were providing only allowed rewards that repeated on all future purchase by the new client.
This is DISHONEST MARKETING - that is not a referral program but rather an affiliate program. I queried this and they demanded I triple my monthly payment to $89 to enable a referral program with once-off rewards.
Then the company claimed that as their customers often incorrectly referred to an affiliate program as a referral program, they felt justified in also incorrectly labeling their $29 plan as a referral program.
I have over the years used dozens of both affiliate and referral apps and was delighted to find a combined app, but BEWARE - this company is being dishonest (and IMHO perhaps fraudulent in their marketing claims.
I lost faith in this company and no longer trust them or want to do business with them and am now uninstalling UpPromote from my Shopify store.
Now the company is asking for a meeting - I wasted so many hours setting the app up and testing it to find it did not do what they promised that am not inclined to waste more time teaching them what it should do.
Hi there. This is Stark from UpPromote support. We understand that you are upset because our logic doesn't fit your needs. We'd like to clarify that we never asked you to upgrade for the "once-off" feature, since we don't have it available at the moment. On the other hand, we appreciate that you brought this up to our attention. Our team would love to have a meeting with you to hear more about your perspective of Customer referral. It would be very helpful for our future improvement. We've sent you an email. Please check it out when you have time.
All the best,
A great app for all your referral program needs. It has all the options for your startup to start a referral program and increase sales. The customer support is very responsive. I needed to remove the app branding and Selina promptly replied and removed it in no time. I recommend this app to all.
Selina help me to solve many problems patiently and give me good suggestion.
We are new to using UpPromote and the customer service has been outstanding. Evans was able to get our issue resolved quickly and provide additional help with getting our affiliate program up and running. We are looking forward to growing our brand and our business with UpPromote! Thank you for your help.
Tommy from UpPromote's customer service team was awesome! He really helped me out and made everything super easy. He knew his stuff and was really cool about getting my issue sorted quickly. Big shoutout to Tommy for making my experience with UpPromote's customer service top-notch!
AMAZING!
The customer service is absolutely amazing. I've been interacting with Barney for all of my requests, and I've never gotten a response that took more than a few minutes. I was able to get my job done quickly and efficiently. Thank you Barney!!
Very user friendly. Tommy was very patient in helping to resolve the issue.
Geat customer support from tanie!
Great affiliate app for my small business. When I had questions, Gwen from the support team was super helpful! :)