Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless integration with Shopify, offering a range of tools to manage affiliate programs. It's praised for boosting sales through effective referral programs and automating sales tracking. The customer support team is highly commended for their prompt and professional service. Merchants value the app's affordability and comprehensive features, making it a top choice for small businesses. Some merchants, however, wish for more features in the Growth plan. The chat service is also recognized for its quick query resolution, available even to free version merchants.

April 10, 2024

Selina very helpful and quick to answer all my questions..Thank you!

Alfano Dry Goods
United States
5 months using the app
January 25, 2024

Amazing support by Gwen- which is super helpful when setting up something like this. I had no clue what I was doing but was able to get up and running very quickly!

Lucky Lola
United States
About 1 month using the app
March 28, 2024

we were having issues with our tests as the SYSTEM won't TRACE THE TRANSACTIONS IN A STORE LOCKED BY PASSWORD. So if you are planning to test the app in a locked store you can forget about it the five-star rating is for the customer service officer by the name of Selena we hope the customer service will be as good as it is now should we decide to bring this app to life

Pine Valley Tea
Singapore
3 days using the app
April 9, 2024

Tommy is really good at following up with the client so as to ensure that they are never left in the dark. Keep it up

Olaben
Singapore
2 months using the app
April 23, 2024

Works great, Customer Service is excellent.

Lumitory
United States
6 months using the app
February 10, 2024

This app has a lot of amazing features, it's really has everything I want in an affiliate plugin. Also the customer service is 10/10 (Thanks Tommy and others!), I wasn't even paying yet but always got very quick replies and got really GOOD answers!

Care by Nature
Netherlands
5 days using the app
March 26, 2024

Selina has been very patient with me and answered my questions thoroughly with step by step directions! Thank you so much!

iGulu
Hong Kong SAR
2 months using the app
March 8, 2024

Their customer service goes above and beyond. We are so thankful for all the support during a very difficult transition between stores.

MMS Milk Paint
United States
21 days using the app
Secomapp replied March 17, 2024

We are glad that you have had a great experience with our app. Thank you for using and trusting UpPromote.
If you have any questions or need help, please feel free to contact us via our live chat or email us at support@secomapp.com or via the in-app chat channel.

March 1, 2024

New to the app and didn’t really have a clue what I was doing, I reached out for help and selina got back to me straight away,(didn’t keep me hanging about like a few apps have done in the past) she offered me some really good advice that will certainly help me grow my business, was really friendly and surprisingly didn’t get annoyed with how dumb I am when it comes to all this haha. Thanks again selina for your wonderful advice

Adorable Attire
United Kingdom
About 19 hours using the app
Secomapp replied March 17, 2024

Thank you for your amazing sharing. It truly means a lot to us. We will keep trying our best to develop and improve the app.
My team is always ready to give you a hand anytime so don't hesitate to reach us at support@secomapp.com or via the in-app chat channel if you need us.
Cheers!

April 15, 2024

Really useful app. Makes the whole affiliate process super simple and hands-off! Evans was a great help with a super quick response time to all of my questions.

yujina
Australia
2 days using the app