AfterSell Post Purchase Upsell , 744 reviews

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
    710
  • 3% of ratings are 4 stars
    20
  • 1% of ratings are 3 stars
    4
  • 1% of ratings are 2 stars
    4
  • 1% of ratings are 1 stars
    6
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost sales and average order value (AOV). It's praised for being user-friendly, easy to set up, and offering instructional videos. Key features include post-purchase upsells, A/B testing, and AI recommended products. Merchants appreciate its seamless Shopify integration, customization options, and accurate upsell triggers. The customer service is often commended, with team members frequently mentioned for their exceptional support. The app's ROI guarantee is a significant advantage for merchants. It's appreciated for its transparency, accountability, and immediate ROI impact.

January 25, 2024

A lot of bugs in the thank you page, basically, doesnt work

Welzijn
Ireland
About 2 months using the app
December 12, 2023

We were charged $14.99 for uninstalling the app during the trial period, after we felt it did nothing for our store, and it did nothing... complete unfair deceptive acts by the app owner... I'll be filing a complaint with Shopify

Spartan Brews Coffee Company
United States
20 days using the app
AfterSell by Rokt replied December 13, 2023

Hi there!

I just checked and it seems you initially installed AfterSell on March 23 2022, meaning your 30 day free trial would have expired by now.

I'm going to reach out to our billing team to see if we can get this charge refunded to you due to this misunderstanding. Please keep an eye out for an email in regards to this. :)

Thanks for the feedback!

January 8, 2024

Worst customer support ever

International Beauty Institute
Canada
About 1 month using the app
November 22, 2023

Deduct the money without my knowledge。

Susurre
China
About 1 month using the app
February 25, 2021

This app is the worst, most buggy app I have ever used on Shopify. 3 bugs already we've had to go back and forth with support on

LuxeLift by MangoLift
United States
15 days using the app
AfterSell by Rokt replied January 28, 2023

Hi there,
I am sorry to hear that you've had such a negative experience with our app. As a merchant myself in the past, I understand where your frustrations are coming from. Since your review from 2 years ago, we have gone ahead and made significant improvements. This includes a full app rebuild from the ground up, three new version releases, and 100s of new features. We have also scaled up our engineering and customer support team so we can help you faster. I would love to invite you to give the new AfterSell a try and to turn your negative experience into a positive one.
Best,
Armon
Co-Founder @ AfterSell

November 19, 2022

Orders through aftersell keep getting declined but processed. So orders are still being fulfilled, but no payment. A nightmare.

By Khila
United States
4 days using the app
AfterSell by Rokt replied November 20, 2022

Hi there, I am terribly sorry this happened! This issue looks to be caused by a bug between Shopify and another app you're using. We do have a solution for this though to deal with this limitation. I have reached out directly to your email and I am looking forward to your response. Our team is on it, lets find a solution!

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