I gave this app a go for a few days and got zero return and only two add to carts. I followed the recommendations and did what the app asked. After the first 36 hours I reached out to customer service to ask if there is a way for me to optimize within the app. Days later they still have not responded. Who knows if they ever will. This is especially infuriating since they advertise a 1 on 1 Facebook consultation. Not only did I not get my 1 on 1 but I couldn't even get a response to my email asking for help. They don't care enough to even respond to customer inquiries.
Thank you for your review, Ian! We're sorry for the delayed responses due to a technical issue in our support system. We've checked your campaigns. You have Prospect Targeting campaign that reached the potential customers that have interests in your products. Also, your Website Visitor Retargeting campaign will start converting those visitors into customers in coming weeks.
We do have a 1-on-1 session for Facebook ads consulting. The information is from our welcome email and we'll send you the follow-up emails as well!
Again, we apologize for any inconvenience it may have caused. We're looking forward to serving you again and helping you troubleshoot your settings. :)
I decided to use this app as it's so simple and quick to get going. It allows me to do proper retargeting without having to learn how to use FB properly, which I don't have time for right now. But the best thing about Ako is the personal customer service. I was able to set up a call with Ray (shout out!) who explained how to best use the app and set it up properly! It's rare to get this level of service, so I'm very impressed. If you want to get set up quickly with specific retargeting on FB, Ako will help!
Thank you for your review! Please let us know if you have other questions regarding retargeting campaigns or any feedback about our app. We're happy to help.
Looks good as I spoke with a support person who show me how to set it up and answered all my questions... It's the most cost-effective retargeting app. I recommend it.
Great app. Makes making retargeting ads for FB super easy. Emily was very helpful answering my questions I had.
It's super easy to set up this app. We had several new sales from this app during the first week. Worth to try!
Ohmamá Ropa de Maternidad
Please, need real help. My facebook account was blocked, and I am just running a retargeting ad through AKO. TRYING TO REACH YOU IS A PAIN.
Thank you for your review. We're sorry for replying late. Your retargeting campaigns were running pretty great in the first few days! To keep the conversions going, you can create a traffic campaign for reaching more prospects at the same time!
For the payment, if you reinstall the app, you'll select a new plan. However, the new Shopify application charge will replace the existing/previous one, so you won't be charged by the system twice during the same period. Please let us know if you have any further questions. I'm here to help! :)
Regina's Desire Swimwear
Hi! I'm so angry!!! I spent ca. $500 with this app and I haven't buyers!!!!!!! This app work very bad!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Thanks for your feedback, Regina. We're sorry for hearing it. We have further looked into your retargeting campaign and found that your daily budget was set a bit too high. Since Facebook retargeting ads only deliver your ads to the audiences who have browsed or engaged with your website, you only need to set €5 to €10 per day to convert your website visitors. Other types of Facebook campaigns need higher budget instead.
To create a more effective retargeting campaign, we highly recommend that you can try our suggested budget and also run a traffic campaign at the same time to bring more potential customers back to your online store. These audiences will be well collected and then converted by our retargeting campaigns more efficiently.
Please let us know if you'd like to talk further with us. We will provide more suggestions on your retargeting strategy. Hope we can optimize your campaigns and help you convert more visitors into customers soon.
Great app for those who don't want the headaches of setting up and running your own ads on Facebook Business Manager. Helpful team was able to help me when needed.
Works wonders. Great support and highly effective marketing tool. It took a little over a week to start seeing results. Highly recommended.
Good news! Your Facebook ad account has been reactivated by the Facebook team. Now you're able to manage your existing ads or create new retargeting campaigns in our app. Please let me know if you need any help from us!
Thanks for your feedback. We have checked your account and noticed that your ad account was disabled by Facebook since there's a policy violation issue regarding your ad content from your products or website. However, sometimes the ad system may detect it incorrectly. We've contacted the Facebook team for your case and will keep you posted about the issue!
Great App Great team that is always very helpful and answers very fast They helped me understand better how this works many Thanks
Thank you for your review! We hope you convert your website visitors into customers and gain more sales easily. Please feel free to let us know if you need any help. :)