Unfortunately this app has declined dramatically in quality. I had it in 3 stores. Now is almost useless (I just keep it in one site and I’m planning to killing it in 2 weeks). Support is terrible, they never where able to fix the problems, answers where 3-4 days for a funny pointless email. if you install the app in a new store you will find that doesn’t work. Why pay such a high fee when you end doing 90% of your campaigns in ads manager?
I contacted the support team regarding my issue that not able to publish ads. Support team seen my message and not reply me.
Modern Beds Ltd
Ray was very helpful and helped me with setup. Fingers crossed the campaigns will work well. Highly recommend!
The customer service is awesome and highly responsive, providing detailed and valuable information for us to start our first Retargeting campaign!
I gave this app a go for a few days and got zero return and only two add to carts. I followed the recommendations and did what the app asked. After the first 36 hours I reached out to customer service to ask if there is a way for me to optimize within the app. Days later they still have not responded. Who knows if they ever will. This is especially infuriating since they advertise a 1 on 1 Facebook consultation. Not only did I not get my 1 on 1 but I couldn't even get a response to my email asking for help. They don't care enough to even respond to customer inquiries.
Thank you for your review, Ian! We're sorry for the delayed responses due to a technical issue in our support system. We've checked your campaigns. You have Prospect Targeting campaign that reached the potential customers that have interests in your products. Also, your Website Visitor Retargeting campaign will start converting those visitors into customers in coming weeks.
We do have a 1-on-1 session for Facebook ads consulting. The information is from our welcome email and we'll send you the follow-up emails as well!
Again, we apologize for any inconvenience it may have caused. We're looking forward to serving you again and helping you troubleshoot your settings. :)
Ohmamá Ropa de Maternidad
Please!!!! somebody from this app reply!!!!!!!!!!!!!!!!!!! I need help! worst client service EVER. Please I need you to stop running adds. I have uninstall this app a long ago and campings are still running and charges keep going. Please HELPPPPP!!!!!
Thank you for your review. We're sorry for replying late. Your retargeting campaigns were running pretty great in the first few days! To keep the conversions going, you can create a traffic campaign for reaching more prospects at the same time!
For the payment, if you reinstall the app, you'll select a new plan. However, the new Shopify application charge will replace the existing/previous one, so you won't be charged by the system twice during the same period. Please let us know if you have any further questions. I'm here to help! :)
Regina's Desire Swimwear
Hi! I'm so angry!!! I spent ca. $500 with this app and I haven't buyers!!!!!!! This app work very bad!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Thanks for your feedback, Regina. We're sorry for hearing it. We have further looked into your retargeting campaign and found that your daily budget was set a bit too high. Since Facebook retargeting ads only deliver your ads to the audiences who have browsed or engaged with your website, you only need to set €5 to €10 per day to convert your website visitors. Other types of Facebook campaigns need higher budget instead.
To create a more effective retargeting campaign, we highly recommend that you can try our suggested budget and also run a traffic campaign at the same time to bring more potential customers back to your online store. These audiences will be well collected and then converted by our retargeting campaigns more efficiently.
Please let us know if you'd like to talk further with us. We will provide more suggestions on your retargeting strategy. Hope we can optimize your campaigns and help you convert more visitors into customers soon.
Works wonders. Great support and highly effective marketing tool. It took a little over a week to start seeing results. Highly recommended.
Good news! Your Facebook ad account has been reactivated by the Facebook team. Now you're able to manage your existing ads or create new retargeting campaigns in our app. Please let me know if you need any help from us!
Thanks for your feedback. We have checked your account and noticed that your ad account was disabled by Facebook since there's a policy violation issue regarding your ad content from your products or website. However, sometimes the ad system may detect it incorrectly. We've contacted the Facebook team for your case and will keep you posted about the issue!
Great App Great team that is always very helpful and answers very fast They helped me understand better how this works many Thanks
Thank you for your review! We hope you convert your website visitors into customers and gain more sales easily. Please feel free to let us know if you need any help. :)
After setting up a campaign, based on the basic carousel style suggested by the app, Facebook disabled our ad account so now we can't run any ads through this app or directly through FB. I have reached out to FB with no response yet, approaching 24 hrs. Frustrating to say the least. Obviously, I cannot recommend this app.
[Update] Your Facebook ad account has been reactivated by Facebook team on Oct. 25 successfully. We also appreciate your feedback! Showing the tips about Facebook ad policy while creating ad messages will much prevent the ads from being disabled. We look forward to helping your next retargeting campaigns!
We're sorry for the Facebook's ad account issue you're facing. Sometimes it may need a while for their team to resolve the ad violation issue. We've also reached them for further investigate your ad situation. Our team will work further with them and reactivate your temporary disabled ad account as soon as possible. I appreciate your patience.