Ako Loyalty & Retargeting Ads , 172 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its effectiveness in retargeting returning customers and boosting sales. They value its easy-to-use interface, simple setup, and cost-effectiveness. Features like syncing product collections to Facebook and Instagram automation are highly praised. The customer service, particularly from Joanne and Kelly, is commended for its professionalism and readiness. The app's 1-on-1 consulting sessions and clear instructions are also beneficial to merchants.
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It was very easy to set up. So far that is all I have done with this app. Once I have seen it in action, I will update my review. Thanks
5 stars for the ease of set up. Will keep the 5 stars when we see great results! :)
I hope to love this app trying it out. works well so far. a few issues im having i hope i can speak to someone one to fix.
Giving this app to try to convert my visits into actual sales. Will update my review once I get results.
Had some teething problems in the beginning, but Ryan has been very supportive and everything is now resolved.
I have just created the first campaign so too early to tell the results but once the bug issue was resolved it was very quick and straightforward to create,
Thank you for trying our custom retargeting campaigns! We've noticed that you were facing some technical issues from Facebook while using our app. We apologize for the delayed response. Now our technical team has already resolved the issues for you. You can feel free to create a new campaign and retarget your website visitors into customers!
Installed on Friday, had an issue connecting my Facebook Ads account. I messaged support on Friday. It's now Tuesday and I've not heard back. In this day and age, I expect much quicker customer service. The app may well work well, but based solely on the lack of customer support, I have to give 1 star.
We're sorry for replying late. Like we mentioned in the email, there's a technical issue from Facebook system when connecting Facebook accounts. We are now actively communicating and solving the issue with Facebook team. We apologize for any inconvenience this may cause. I appreciate your understanding. Thanks for your feedback.
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Great app, it really helps you to setup your marketing. Its really easy to use and integrades perfectly with fb.
I gave this app a go for a few days and got zero return and only two add to carts. I followed the recommendations and did what the app asked. After the first 36 hours I reached out to customer service to ask if there is a way for me to optimize within the app. Days later they still have not responded. Who knows if they ever will. This is especially infuriating since they advertise a 1 on 1 Facebook consultation. Not only did I not get my 1 on 1 but I couldn't even get a response to my email asking for help. They don't care enough to even respond to customer inquiries.
Thank you for your review, Ian! We're sorry for the delayed responses due to a technical issue in our support system. We've checked your campaigns. You have Prospect Targeting campaign that reached the potential customers that have interests in your products. Also, your Website Visitor Retargeting campaign will start converting those visitors into customers in coming weeks.
We do have a 1-on-1 session for Facebook ads consulting. The information is from our welcome email and we'll send you the follow-up emails as well!
Again, we apologize for any inconvenience it may have caused. We're looking forward to serving you again and helping you troubleshoot your settings. :)
Seems helpful right now.. gonna update this review soon maybe 5 stars or 1 don't know yet. lol