Algolia AI Search & Discovery , 29 reviews

If I could give Algolia 0 stars I would - THE WORST APP, THE WORST ORGANIZATION, DO NOT USE ALGOLIA!!!!! THEY OFFER ZERO SUPPORT - ONCE YOU ARE SIGNED UP YOU ARE ON YOUR OWN. TERRIBLE

This Algolia integration was easy to implement and provided a much better result that out of the box search. We've also been able to adjust the ranking and disable typo-tolerance for a few unique strings to better suit our needs.

Unfortunately we were recommended this app by an old supplier and told it was easy to install and outside of the monthly fee it would not cost too much to configure. Upon installation this was in fact not true and we were quoted thousands of pounds to install the app. We then approached the app provider for help and to discuss the issues we were having. The app provider was less than helpful. We were told there was no option to end the contract early even though we have not been able to use the app so effectively we've paid for nothing with no help, support or understanding of the situation. We even suggested a breakout clause paying half of the yearly fee etc. but there was absolutely no flexibility or understanding from the app provider. This has had a huge impact on a growing small business like ours. As a result we would not recommend this app to anyone as ultimately the service for the amount you pay is not there.

No longer supported - plan to replace

From github: https://github.com/algolia/instantsearch.js/issues/3309

"Note that InstantSearch v1 is no longer supported. "

This is the version shopify uses.

In the last week. I have contacted algolia twice for help with things not working as expect. Both times they gave the impression that shopify is not important and would not help.

I wanted to add an exclude for some customers, so some product would be excluded from the search, but this feature does not work. When I asked for help they said the shopify version was not supported.

While the basic search is impressive, adding options as been a problem, with features not working for me.

Update: They plan upgrade shopify to InstantSearch v2 in a few months. This looks to fix my current issues. InstantSearch v2: https://codesandbox.io/s/l598wkxoy7

Very overpriced for our needs. Post-sales customer support is slow. The tool itself is pretty quick and slick (once setup, however you will need a professional developer to install it, certainly not a plug-and-play setup. Online documentation and knowledgbase is very technical. Support just send you links to the knowledgebase each time). We have been oversold a package for which we didn't come close to using the quota. Would only recommend for enterprise-level websites.

Not a lot of helt getting started. I think it is quite complicated, so you need specialist to set everything up!

It is very difficult to set up and use. You need an IT expert to be able to use this application.
I've spent days trying to find a way to use it, but it doesn't work.
The support team responds very slowly.

A little bit tough to get it started, but once I did I really liked the final results. There is a ridiculous amount of power in this that you can use if you want to (but pay for it). This is close to enterprise level search for a reasonable price per month.

We removed Algolia because the free 10k operations don't last long at all. This includes all indexing, searching (per key), etc. If they had a cheaper intro plan we'd probably jump in, but I'll look around to see if there's another option at the price point we need.

I'm a Shopify Experts developer, and Algolia is the best search app for Shopify HANDS DOWN. If you go to Algolia.com, you'll see that they're used on some really big name fashion brands like thekooples.com/us/.

Best part, it's free!!
Their instant search makes it feel like you're on Google. It blows shopify native search out of the water.

Installation is a little more involved than a single click, but it's worth it because this is a real platform, not a shitty half-baked Shopify plugin app as many are.. honestly.

I've implemented this across a few of my client sites. Here are some examples of how you can use it:
http://marissa-webb.com/search
http://chuubie.com/search

Lastly, their support forums are GREAT, they will get back to you next day early morning. and you can search for answers in the forums.

Expert level customizability for your search needs. A++++++++