Reviews (2,528)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants praise this app for simplifying their initial dropshipping orders and streamlining the dropshipping process. It offers a wide product selection and features a user-friendly interface with efficient product import tools and real-time support. The integration process for new suppliers is seamless, and the customer support team is highly responsive, providing 24/7 assistance with setup, troubleshooting, and order fulfillment.
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very good they are very queickly with reply and solving any problem to any one thank u alllllllllllllllllllllllllllllllllllll
Vincent! Professional, nice and most imortant: He helps me with his experience!
5/5 to you
Tanks for your support!
It does what I need it to do. It is a good app. It makes life easier.
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Hi there,
I'm Kate from Ali Orders - AliExpress Dropship Support Team. Thanks for your positive review.
We hope you have a good experience with our support team and Ali Orders app.
Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Ali Orders.
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
Kate
Ali Orders - AliExpress Dropship Support Team
Great help very insightful! happy with the help Leo provided to me. After speaking wit him Ihave more clarity on the store I have.
A little hard to get used to using the app but after a couple of imports it is a breeze, nice work and thanks
Hi there,
I'm Andy from Ali Orders - AliExpress Dropship Support Team. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Ali Orders team and we have been trying our best to develop and improve Ali Orders to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Ali Orders, but also other our FireApps applications and e-commerce tips.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Andy
Ali Orders - AliExpress Dropship Support Team
had to update my review as this app isn't fit for purpose caused me alot of issues tracking not linking correctly, orders not processing etc etc there is a long list was a new error nearly everytime costing time,money, i listed a total 8 different errors i had, the only positive i can say is the customer service is fast to response however they were unable to fix the issues, i've since switched to a rival and so glad i did.
great service, great staff, very helpful and informative, all questions answered quickly and efficiently.
This app is essentially a reskinned Oberlo rip off. I typically wouldn't mind...
It is INCREDIBLY clunky, however. The only reason I am not switching back to oberlo is because I can't... Oberlo will only pick up orders that I imported with Oberlo, not any other apps.
When I am editing my imported items, often it won't save. For example I will write a whole paragraph description, then hop to the image tab to look at the item and come back to the description-- all gone. It slows me down a lot and it doesn't feel safe or comfortable working. I constantly copy any changes so I can paste it again because 4/5 times, it will disappear.
Wish you could edit the "item cost" value before you push to store, too.
When I import a product that's a single variant, the app adds an unnecessary variant, causing annoying issues.
I cannot reorder images, from the looks of it, either.
All of the above issues mean I need to clean the item up myself in Shopify after import.
There is no option to make "push to store" import the item in an unavailable state. I mean, the item will be avaliable on my store as soon as I push it-- it might be alright if the app let me fully edit what I need to, but it lacks many features so I need to import at a quiet time, and hope no customers see the ugly, unfinished product
Think that's all... Oh, quick mention to customer support. They're typically quick to reply, and pretty cute.
Yeah. I typically use Oberlo, this time I thought to mix it up and use something else... I regret every minute of it.
Hi Marisa,
This is Ken from Ali Orders Customer Support team.
Thanks for your feedback, I did check it carefully and below are my comments:
- About the issue which have been missing your description was edited, we have checked and it's working fine though (Even in the Import List and Edit product section). We can check this issue for you, please help us to send the staff permission to email support@fireapps.io with Apps, Products and Orders access, we can check and get back to you with better result.
- Item cost: this is the price of your product on Ali Express, so we are not allowed to change this value. This value is only used to estimate profit and update new product price if you have turned on the option "Auto update price" in our app dashboard > on Product list.
- Our app allowed to checked/unchecked as well as change the position of your product image in Import list (before pushing to shop). You only need to drag the image to the to the position where you want.
- About the product which don't have any variants on Ali Express but when you have pushed it to shop, it was showing. We are improving on this, and hopefully, it will be remained within 24 hours. We apologize for this inconvenience may have caused to your store.
- About the push and Unpublished product will be considered on our next version update, thanks for your opinion so so much.
Once again, on behalf of Ali Orders team, I would like to apologize for this situation which happened to your store.
And thanks for your opinion which helps us to improve our app function better in future.
If you have further request or concern, kindly help me to contact to our apps chat box, and I would love to follow up and help you.
Regards,
Ken
Very Poor, it is the only app I use that I does not load most times I try to adjust my products. I am uninstalling for that issue.
Hi!
Thank you for submitting a review for our app, and sorry for the unwanted experience. We take the feedback from our customers very seriously to improve the service.
Our team is committed to addressing any concerns or issues you may have encountered and we have confirmed that you successfully canceled your plan with us. One of our agents has reached out to you to discuss your feedback in more detail.
Hopefully, we will hear back from you so that we can offer the support that you deserve.
Thank you for giving us a chance and we wish you all the best!
Best regards,
The Zopi Support team.
Great customer service, imports from Oberlo so it's super easy to transfer from one to the other. Better than DSers.
Hi,
Thank you so much for your feedback and for choosing AliOrder
Your comments has been shared with our AliOrder Team. Feedback like yours is valued by every team member here and it gives us the movation to continue developing our AliOrder.
Thank again, and have a wonderful day!
Sincerely,
AliOrder Team