Zopi ‑ AliExpress Dropshipping

Zopi ‑ AliExpress Dropshipping

Reviews (2,539)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this dropshipping app for its exceptional customer support, noting the team's responsiveness and effective problem-solving. The user-friendly interface facilitates easy product finding and importing. Support is available 24/7, offering real-time chat assistance and detailed guidance for new merchants during setup and initial orders. The wide product range helps merchants diversify their offerings and improve business operations and order fulfillment efficiency.

December 17, 2024

This was my first time placing an order to fulfill a customer order. The process in and of it self is antiquated and frustrating beyond belief. However, there was light at the end of the tunnel for me because I had the absolute most patient customer support representative, Azalea. I was chatting with via email and two chat windows at one point but she never missed a beat.

It was a pleasure ...

Words Have Power
United States
7 months using the app
Zopi ⭐ replied December 18, 2024

Dear Katina,

We appreciate your review of our app and we apologize for the inconvenience you have experienced. We value the feedback from our customers and we strive to ...

Edited October 29, 2021

Variant images are not being imported properly. I contacted them a week ago and they recognized this issue but it is yet to be fixed.

Love In A Box
United States
Over 3 years using the app
February 20, 2021

We are having issues with orders not getting synched to Aliorders from shopify. I could not get any kind of support for last few days.

Kpopshop
United States
Almost 2 years using the app
Zopi ⭐ replied February 22, 2021

Hi there,

Here's Kane from Ali Orders - AliExpress Dropship Support Team and we are truly sorry for this inconvenience caused.

Regarding to your concern, we would like to ...

Edited April 13, 2023

had to update my review as this app isn't fit for purpose caused me alot of issues tracking not linking correctly, orders not processing etc etc there is a long list was a new error nearly everytime costing time,money, i listed a total 8 different errors i had, the only positive i can say is the customer service is fast to response however they were unable to fix the issues, i've since switched ...

Jdm Performance
United Kingdom
6 months using the app
May 20, 2019

Hello, The application deserves the 5 stars for sure but a few days ago I had a problem, I contacted by email by chat and I have no response from anyone.
The problem is that when I try to make an order I automatically get the following error (error - can not complete auto fulfill order) and do not add any product to the aliepress cart. How can I solve this problem?
I've been waiting for more than ...

olayashop.com
France
4 months using the app
Zopi ⭐ replied May 21, 2019

Hi Mohamed,

This is Ken from FireApps Cs team, thanks for your message.

Firstly, We apologize for this inconvenience may have caused to your experience with our support team. ...

September 6, 2023

Doesn't function on my Linux desktop PC (running on firefox), just shows a white screen

On my iOS phone thru shopify app it still barely functions, i have a hard time finding the products I'm looking for that can be easily found on aliexpress.com, irrelevant results, etc.

I'm wasting time trying to get the app to even function, y'all really need to do better

Imma leave a recommendation: rather ...

My Store
United States
4 months using the app
Zopi ⭐ replied September 7, 2023

Hi Ed,

Thanks for submitting a review for the app! We take these insights from our customers seriously in order to improve the app experience.

One of our agents will reach ...

July 24, 2019

Hi. I am having an issue with the app and i have had no response from the help chat,

Issue: Order was placed and paid on my shopify site. It shows on my ali orders account that it has been paid and has been shipped, however the tracking number is incorrect and i cannot seem to find the order anywhere

Sleekbay
South Africa
2 months using the app
Zopi ⭐ replied July 24, 2019

Hi Aleem,

Here's Johnson from FireApps Customer Support team, and please accept my sincere apologies for the inconvenience due to my delay response.

I am going to continue ...

Edited January 10, 2023

It's a good app and easy to use, the only thing I really dislike it's that when you go to the Shopify App Store it says Free to Install. And, after you import around 50 products to your store, you have to pay a monthly plan of $19 if you wanna add more. They should just be honest from the beginning and say that they have in-app purchases. I wouldn't have lost my time.

moonaelife
United States
2 months using the app
December 14, 2023

Vivian was very helpful with questions i had.
Thank you

Eve’s Touch
Ireland
About 2 months using the app
Zopi ⭐ replied December 18, 2023

Hi!

Thank you for submitting a review for our app. We take the feedback from our customers very seriously in order to improve the service.

Our team is committed to addressing ...

April 12, 2019

I have not gotten a sale using it yet.BUT in our store, we had issues with some product variants showing a price of say 19.99 and many showing 0.00 ??? please explain that?????? also MANY items that offer epacket shipping have a shipping cost of 3.98 and the identical item on oberlo is 0.00 cost to ship why is this??

diamondartpaintings
United States
About 2 months using the app