Reviews (2,528)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants praise this app for simplifying their initial dropshipping orders and streamlining the dropshipping process. It offers a wide product selection and features a user-friendly interface with efficient product import tools and real-time support. The integration process for new suppliers is seamless, and the customer support team is highly responsive, providing 24/7 assistance with setup, troubleshooting, and order fulfillment.
Refine
-
By rating
This app very usefull I really liked it but sometimes can make some problems that ı don't understand.
Hi Kaan,
Here's Raymond from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to your store.
Regarding your concern, you mentioned that "but sometimes can make some problems that ı don't understand", could you please explain it in more details, so we can help you further?
Since you are having an active chat with my colleague, please let us know as soon as possible if you need further support.
Best Regards,
Raymond
Muy buena experiencia me ayuda mucho para importar productos de forma masiva y editarlos en tiempo record
I haven't used it much yet but the customer service is great! The advisor, Ciara went above and beyond what I needed
ainda estou iniciando mas gostei muito de ter um suporte pelo chat, acredito que iremos fazer muitas vendas juntos.
absolutely stupidly developed, basic functionality missing, key functions missing like replacing out of stock products (wipes description), no sales chart showing profit or costs, clunky, full of bugs and terrible slow support that does nothing to fix the dumb stuff in this app
DO NOT USE THIS APP IF YOU ALREADY HAVE OBERLO!
Changing over is terrible
The customer support have no idea what they are doing and the app is buggy
Hi there,
Firstly, we apologize for this inconvenience may have caused to your store.
I am Ken from FireApps Ali Orders support team, and I did check your concern carefully.
Since the issue related to SKU, and our app has no idea about SKU since it's related to Ali Express suppliers, so we highly recommend you to contact Ali Express supplier stocks with their own SKU if they don't have it.
This issue will happen again, if your product on Ali Express doesn't have any SKU, thus the solution is please help me to try to find another similar supplier, and override it with new supplier with SKU, then you can simply order your product.
Secondly, as I informed you earlier, Ali Pay is not supported with our app. We only accept the normal payment as filled in your bank card issued on Ali Express, and pay for it.
If you paid your order with Ali Pay, please help me to contact to Ali Express support team, to let them know this issue clearly, so they can help you to fix this.
In case you do not want to contact them, you will need to fill in tracking code manually to our app, so the Order status will be updated.
Next, in order to get more understanding more about our Ali Orders app, I suggest you to spend sometimes to check on our Help Center at https://help.fireapps.io/ali-orders. There are plenty of articles there which will help you to understand the flow of our app.
Besides, when you switch from another App (for e.g. Oberlo) to our Ali Orders Apps to use, we basically will sync all the information of your product from Shopify to our app. Note that we are not getting any information directly from another Apps to our app. Therefore, as long as those information contained on Shopify > we will sync them to our app.
I hope this might be helpful for you.
Please send us a ticket to our app chat box if you need some more help.
Regards,
Ken.
Pauline was super helpful and informative
Vincent Ragazzo davvero super gentile e disponbile, molto accurato e pronto ad aiutare a risolvere il problema.
I spoke with David and I am very new and he went out of his way to help and make everything so easy for me to understand :-) Much Thanks Rach
Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep on improving our services for valued Ali Orders users like you. Thank you for the loving words you've shared, and thank you for being the best part of Ali Orders.
Also I highly recommend you to check our blog for latest news regarding not only Ali Orders, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog
If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io
me encantó... pregunté lo que necesitaba saber y tuvo respuestas certeras, me dijo justo lo que necesitaba hacer y como hacerlo... espero trabajar con ustedes mucho tiempo.. saludos. le doy 20 estrellas...