Reviews (2,540)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this dropshipping app for its exceptional customer support, noting the team's responsiveness and effective problem-solving. The user-friendly interface facilitates easy product finding and importing. Support is available 24/7, offering real-time chat assistance and detailed guidance for new merchants during setup and initial orders. The wide product range helps merchants diversify their offerings and improve business operations and order fulfillment efficiency.

October 18, 2020

Not working, support is not helpful, really waste of time. Compare with Oberlo, Ali order process is slow, takes long time to auto complete the address. And today the Ali app is dead and asking me to install the App, I'm done.

MYCASE
New Zealand
About 1 year using the app
Zopi ⭐ replied October 18, 2020

Hi there,

Here`s Raymond from Fireapps Customer Support Team of Ali Orders and we are truly sorry for this inconvenience caused.

Related to your concern as following:

1. As ...

April 17, 2020

Desinstalei o app e continua a cobrar, gostaria que resolvessem essa questão, o quanto antes. Aguardo!

Heyy Brasil
Brazil
About 1 year using the app
Zopi ⭐ replied April 19, 2020

Hi there,

I'm Raymond from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to you.

As I have checked your account on our Shopify system, ...

Edited December 1, 2019

THAT IS A NEGATIVE ONE STAR RATING! DO NOT USE THIS APP IT DOES NOT AUTO FULFILL ANYTHING AND DOES NOT NOTIFY YOU WHEN A PRODUCT IS NO LONGER AVAILABLE SO YOU SELL IT TO FIND THAT IT NO LONGER IS THERE THEN YOU HAVE TO FIND THE ITEM AT THE RIGHT PRICE TO MAKE A PROFIT! I NOW HAVE TO REFUND OVER A $1000 TO MY CUSTOMERS AND IT'S QUITE EMBARASSING NOT HAVING WHAT THEY ORDERED. I WANT THIS APP GONE ...

KiXiT
United States
About 1 year using the app
Zopi ⭐ replied December 5, 2019

Hi There,

I'm Johnson from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to your store.

Unluckily you have not replied to my follow-up ...

Edited March 19, 2021

I’ve used this app Auto order does not work with this app when products are shipping to Uk with the issue about province They keep telling me issue is ali express when it’s there app but other softwares auto order works fine to ship to Uk via ali express The solution is your software needs to put other on province tab on ali express website and the seller will use postcode and address to ship ...

Online24-7 Shop
United Kingdom
About 1 year using the app
Zopi ⭐ replied March 19, 2021

Hi there,

Here's Daria from Ali Orders - AliExpress Dropship Support Team and we sincerely apologize for the inconvenience caused.

Regarding to your concern, because ...

August 31, 2023

This app didn’t ship my product to my customers and took my money

Flo Company
Norway
11 months using the app
Zopi ⭐ replied September 2, 2023

Hi Philip,

Thanks for submitting a review for Ali Orders. My apologies for any inconvenience that you've experienced. First, please accept my apology for any inconvenience ...

May 12, 2022

hi my alidropship account wont link with aliexpress when ever i press "link to aliexpress" and then press authorize it keeps going to "Error Code: param-url.domain.not.match" with a authorization failed, how do i solve this

empirecoastal
Canada
10 months using the app
Zopi ⭐ replied May 17, 2022

Hi Tanner,

This is Marry and we're deeply sorry for your unexpected experience with our app

Regarding to your concern, it's a known issue. For making it clear, AliExpress has ...

February 8, 2023

Unreliable and also they lost my account details and they didnt accept I had 1 years account with them. All the job I had done lost and also the products connected with them.And this was to blackmail me to to start paying subscription for the app- DO NOT USE it will mess your shopify store

SalesWorm Co
Australia
8 months using the app
September 10, 2023

To anybody out there, don't work with Aliorders. There are orders, which just can't get fulfilled for no reason. The app doesn't tell you the reason, it's just failed. Then you loose a lot of time just to fulfill a few orders. I had to contact the support more than 7 times because of that. That isn't enough, even if I paid for the yearly plan, Aliorders tells me that I reached my fulfillment- ...

KFANK©
Switzerland
7 months using the app
Zopi ⭐ replied September 11, 2023

Hi Kristian,

Thanks for submitting the review for our app! We definitely take these words very seriously and act upon them.

Regarding your concerns, I do apologize that there ...

June 30, 2024

The platform is super slow, can't really load the products i'm looking to upload

My Store
United States
Zopi ⭐ replied July 2, 2024

Hi Johhney,

We truly appreciate the time you've taken to share your insights about our app.

Following your feedback, we've performed an exhaustive system check and are happy ...

Edited May 24, 2019

This app is essentially a reskinned Oberlo rip off. I typically wouldn't mind...

It is INCREDIBLY clunky, however. The only reason I am not switching back to oberlo is because I can't... Oberlo will only pick up orders that I imported with Oberlo, not any other apps.

When I am editing my imported items, often it won't save. For example I will write a whole paragraph description, then hop to the ...

Blood Moon Gothic
Australia
5 months using the app
Zopi ⭐ replied May 24, 2019

Hi Marisa,

This is Ken from Ali Orders Customer Support team.

Thanks for your feedback, I did check it carefully and below are my comments:
- About the issue which have been ...