Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this beginner-friendly dropshipping app for its wide variety of competitively priced products and quick, affordable shipping. It's praised for its easy installation, seamless Shopify integration, and intuitive interface. Many appreciate the high-quality product images and fast response times. The customer service is consistently described as patient, detailed, and quick to resolve issues. The app is appreciated for its affordability, quality of products, and excellent customer support.

July 29, 2022

I really like this service. Their chat help is top-notch. I haven't had any orders yet so I'm not positive how seamless it is which is why the 4 stars.

DragonHearth
United States
12 days using the app
Dropshipman replied July 29, 2022

Hello DragonHearth,

Thank you for taking the time to write your feedback! We greatly appreciate the initiative to complete our survey. It's an honor for us to provide excellent service to you, and it's evident that we fell short of your expectations. Your response demonstrates that we have room for growth and can do better. If you could tell us what we could do effectively and improve your experience, that would be fantastic. We are excited to hear what you have to share. I look forward to hearing from you soon. 🧡

Best Regards,
Angel

September 12, 2022

it was good, she was helpful . I had a problem with the order and she helped it was good, she was helpful . I had a problem with the order and she helped

Mapafour.com
France
11 days using the app
Dropshipman replied September 22, 2022

Hi Mapafour.com,

Thank you for taking the time to write your feedback! We greatly appreciate the initiative to complete our survey. It's an honor for us to provide excellent service to you, and it's evident that we fell short of your expectations. Your response demonstrates that we have room for growth and can do better. If you could tell us what we could do effectively and improve your experience, that would be fantastic. We are excited to hear what you have to share. I look forward to hearing from you soon. 🧡

Best Regards,
Angel

October 12, 2022

O Único problema que verifiquei é o baixo número de produtos disponíveis, ao que se traduz com poucos parceiros... é preciso estabelecer novos parceiros... especialmente sobre informática.

Flash Golden Shopping
Brazil
10 days using the app
December 4, 2022

I liked it very much cause it is very cheap and very nice app to use and the custom ervice was good they helped me to upgrade to a vi or premuim plan fopr me for free

My Store
Finland
7 days using the app
Dropshipman replied December 6, 2022

Hello, My Store!


Thank you for taking the time to write your feedback! We greatly appreciate the initiative to complete our survey. It's an honor to provide excellent service to you, and it's evident that we fell short of your expectations. Your response demonstrates that we have room for growth and can do better. If you could tell us what we could do effectively and improve your experience, that would be fantastic. We are excited to hear what you have to share! Have a lovely day!


Best Regards,
Dropshipman Support Team

April 15, 2023

Service has been great to assist in the setup. Always very responsive and I get immediate answers to my questions

Carla & Joel Photography
Australia
1 day using the app
Dropshipman replied April 17, 2023

Hello, Carla & Joel Photography!

Thank you for taking the time to write your feedback! We greatly appreciate the initiative to complete our survey. It's an honor to provide excellent service to you, and it's evident that we fell short of your expectations. Your response demonstrates that we have room for growth and can do better. If you could tell us what we could do effectively and improve your experience, that would be fantastic. We are excited to hear what you have to share! Have a lovely day!

Best Regards,
Dropshipman Support Team

March 15, 2021

1. Frequent errors occur during operations such as setting and importing products, and the following prompt appears: "Sorry, Internal Server Error
Please try navigating to the page from Drop Ship Home and try again. "There is a BUG, which can not be used normally, please fix it as soon as possible.
2. There is no online customer service, and the problem cannot be solved in time, which needs to be improved.
3. Can I import AliExpress products from shopmaster? This is very important, a powerful APP——shopmaster is going to be taken off the shelves, looking for a replacement, the key is to be able to import the data in shopmaster

HappyBuy Mall
China
1 day using the app
Dropshipman replied March 16, 2021

Hi HappyBuy Mall team👋😀

Thanks for taking the time to leave us feedback! We really appreciate it.
1. We recently upgraded the front-end, which caused a conflict between Google Translate and the front-end code. We will fix this problem as soon as possible.
2. The Helpscout in the lower right corner of our app. You can also go to Shopify > Apps > AliExpress Dropshipping Master, and contact us via Shopify "get support“. There is also a contact page on our homepage to contact our customer service.
3. We do not currently support the migration of data from Shopmaster, but the existing products in your store can be synchronized. Please contact our customer service who will help you step by step.

Sorry for the inconvenience. If you have any questions, please feel free to contact us at support@dropshipman.com.

Best regards,
Sonia | Dropshipman team

April 28, 2022

It is fairly easy to learn and navigate everything , I didn't know about the inventory refreshing/updating every 12 hours. So it's useful to know that you shouldn't rely on the app for accurate stock info.

Lunaspetsshop
United States
About 13 hours using the app
Dropshipman replied April 28, 2022

Hello Lunaspetsshop,

Thank you for taking the time to write your feedback! We greatly appreciate the initiative to complete our survey. It's an honor for us to provide excellent service to you, and it's evident that we fell short of your expectations. Your response demonstrates that we have room for growth and can do better. If you could tell us what we could do effectively and improve your experience, that would be fantastic. We are excited to hear what you have to share! Have a lovely day!

Best Regards,
Angel - DropShipman Team

Edited May 2, 2024

Hippie Hypnotism
United States
5 months using the app
Dropshipman replied March 4, 2024

Hello Hippie Hypnotism,

Thank you for taking the time to provide feedback. We appreciate your suggestion regarding documenting the import process for products with varying variants into Shopify on our website. Your input is valuable to us, and we will certainly take it into consideration for future improvements.

If you have any further questions or suggestions, please feel free to reach out. We are always here to assist you. Thank you for choosing Dropshipman.

Best regards,
Dropshipman Support Team

April 15, 2024

Elektro Riket
Norway
25 days using the app
Dropshipman replied April 17, 2024

Dear Elektro Riket,

Thank you so much for the rating! We are glad to know that Dropshipman is good for you and we also realize there are lots of things we can improve along the journey. If you have any specific thoughts, please feel free to tell us. We value your business and strive to provide the best possible experience. Thanks again for choosing Dropshipman!

Best regards,
Dropshipman Support Team

April 28, 2024

Aeonic Boutique
United States
3 days using the app
Dropshipman replied April 29, 2024

Hello Aeonic Boutique,

Thank you for your rating.Your satisfaction is important to us, and we strive to deliver exceptional quality and service to all our customers.

If there are any specific areas where you believe we can further improve, please feel free to share your thoughts with us. We are always looking for ways to enhance our offerings and provide even better experiences for our valued customers.

Thank you once again for choosing Dropshipman. We look forward to serving you again in the future.

Best regards,
Dropshipman Support Team