CedCommerce Amazon Channel

Very Good
Very Helpful
Very Paitient
Helped with the App
Helped get my items linked
Understanding of my Dogs

I received amazing service and all of my questions were answered in a timely fashion. Thank you so much for all of your help!

One of the customer service replies to another shop's 2 star feedback goes like this... "Also, assign a personal account manager who is always available to assist with 24*7 availability on email, calls, Skype, WhatsApp, Online Live chat system." First of all, a personal account manager is not available to assist 24*7 unless they're an android. Furthermore, I go to chat this morning and there actually is a person sitting in the chat box but they are there to tell you the customer service is closed because it's the weekend and they only want to take your details. That is not 24*7 service. I mainly pointed out the language error above because when you do get customer service, there is a language barrier when it comes to getting help with the more complex parts of the app. Unnecessarily complex parts. It all seems good on the surface but that's always the case with all of these apps. When it comes to the nitty gritty after 10 hours of hard work, you find out all the pitfalls... and then you can't get help. Another gripe is the templates. We can clone them and make changes but many some sections of the cloned template goes blank and has to be redone anyway. It's all very non-intuitive. At least in it's defence, every other etsy and amazon app has major issues that just seem batty. Another thing is that I wish the customer service would just say they don't know something instead of making up long sentences and throwing in some strong accent to try to confuse us. My reply is "so you don't know" and then response is silence and shock that I figured it out. I contributed some rephrasing to some of the helper sentences in the app and I suggest you fix them up so people can get through the setup in under 10 hours or whatever. Cheers

I thought the training was very helpful my products will be listed on amazon as soon as i apply for a gtn! Thank you

I recently had the pleasure of working with CedCommerce's Amazon channel, and I must say, the experience was nothing short of outstanding. The level of service and product knowledge displayed by Utkarsh, the agent assigned to assist me, was truly exceptional.

Utkarsh's expertise and experience were immediately evident, and it became clear that he is a true professional in the field of ecommerce. His guidance and insights were invaluable, and he navigated through challenges with the finesse of a
of a seasoned expert.

What truly sets Utkarsh apart is his comprehensive product knowledge. It's as if he's the Bear Grylls of ecommerce, fearlessly tackling any obstacle and demonstrating an unparalleled understanding of the ecommerce landscape. His ability to not only address my concerns but also to provide proactive solutions showcased a level of proficiency that exceeded my expectations.
I can't help but feel that other CedCommerce managers could greatly benefit from learning from Utkarsh's wealth of knowledge. His dedication to ensuring a seamless experience for clients is commendable, and I believe his approach sets a standard for excellence within the company.
In conclusion, my experience with CedCommerce, particularly with Utkarsh at the helm, has been nothing short of stellar. If you're seeking top-notch service and a guide through the complexities of ecommerce, look no further. Utkarsh is the epitome of excellence, and I wholeheartedly recommend CedCommerce for their remarkable team and exceptional service.
Five stars without a doubt!

Excellent support from their team. They provided speedy live support for us twice. Hopefully we can work and grow together in the long run. Thanks team, again!

good app. easy to use. life saver. on top of that, very good support team. they are eager to help. highly recommended.

Excellent service and support, they always reply with the solution. They are really hard working, I recommend it.

very happy with the service from Mohd thankyou very much

5 stars !!!!

Excellent service client, j'ai eu des problèmes pour ajouter des produits, mais ils m'ont aidé immédiatement et m'ont donné les instructions appropriées. Très reconnaissante !