CedCommerce Amazon Channel

Its a great app but has some major flaws.

What it does well:
1. easily create and push listings from Shopify to eBay.
2. Syncs inventory per sale.
3. Imports orders as it should.

The bad
1. Templates are a bit of a pain to setup especially if you are working with say apparel with lots of variants.
2. When you set up the templates you have to keep going back and adding more details as you will get errors trying to list to Amazon.
3. Its a bunch of back and forth but once you get it right, it just works perfect

The horrible
Not sure how i feel about the billing practices. They advertise the ability to add more then one shopify store to Amazon but what they do not telly you is you get billed for ANY AND ALL orders that are FBM on Amazon. This is huge if you have a Amazon market place store that will not be syncing all inventory / orders to your shopify store.

On the $19 plan you get 100 total orders then billed like 0.25 for each additional. So if you already have a successful Amazon store that gets 500 orders a month then you are going to be billed more money for those "failed" orders. Its capped at $30 additional on top of the current $19 but seems odd to bill for orders that they software are not linking to the shopify store.

Over all, great app if you can get beyond the one major flaw.

The CedCommerce Amazon Channel has been a great addition to our business. It helps us seamlessly synchronize orders and product quantities between Amazon and our store. While the tool is useful, it can be a bit buggy at times. For example, it provides warnings, but doesn’t always display all errors at once, which can make troubleshooting a bit tricky. I also encountered an issue with using a template—out of four products associated with it, two synced without problems, while the other two did not.

On the positive side, their 24/7 support is a huge plus. The team is responsive, quick, and always ready to help resolve any issues that come up.

I got so far two calls with the support team and they were able to help me link existing Amazon products to Shopify, however, I still unable to upload Shopify products to Amazon Handmade.
I don't know what else I should do, I'm still waiting for support, but not sure how to proceed, or if this call is the right app to cover my needs, apparently, is not.

Thanks

CedCommerce has apologized for the delay and the Issue is still being worked on. I am told it is an amazon issue and Amazon is still working on it.

One of the customer service replies to another shop's 2 star feedback goes like this... "Also, assign a personal account manager who is always available to assist with 24*7 availability on email, calls, Skype, WhatsApp, Online Live chat system." First of all, a personal account manager is not available to assist 24*7 unless they're an android. Furthermore, I go to chat this morning and there actually is a person sitting in the chat box but they are there to tell you the customer service is closed because it's the weekend and they only want to take your details. That is not 24*7 service. I mainly pointed out the language error above because when you do get customer service, there is a language barrier when it comes to getting help with the more complex parts of the app. Unnecessarily complex parts. It all seems good on the surface but that's always the case with all of these apps. When it comes to the nitty gritty after 10 hours of hard work, you find out all the pitfalls... and then you can't get help. Another gripe is the templates. We can clone them and make changes but many some sections of the cloned template goes blank and has to be redone anyway. It's all very non-intuitive. At least in it's defence, every other etsy and amazon app has major issues that just seem batty. Another thing is that I wish the customer service would just say they don't know something instead of making up long sentences and throwing in some strong accent to try to confuse us. My reply is "so you don't know" and then response is silence and shock that I figured it out. I contributed some rephrasing to some of the helper sentences in the app and I suggest you fix them up so people can get through the setup in under 10 hours or whatever. Cheers

My experience out of the gate with this app was horrible. I gave it one star and was going to delete it and go back to my old one. I wrote a review telling how bad my experience was. Massive amounts of old orders brought in and nothing would link or work. Since nothing would link right no orders came in or they came in with the wrong item on them. It was dong better but It is so slow to sync my quantities I got dinged on amazon because I had to cancel a order that I had no product for. If this app synced faster than it does that wouldn't have happened. I'm trying to like it but when it's costing me my metrics it's hard to.

The app will help with getting my products uploaded to Amazon once I learn to work through the errors. The customer service chat is great. It's better than having to wait 24-48 hours for a response. Assuming my templates work as expected, I'll upgrade the rating of 3.