CedCommerce Amazon Channel

kept charging me, tried to cancel, customer support said to uninstall, keeps charging me, further customer support, just to cancel is even more unhelpful

Be very careful of these lot, i come to the conclusion they deliberately made this app difficult and with problems so that you pay them to help you and it is there job to help clients with issues but they don't, if you tell them an issue they give you basic reply to tell you go do it yourself, so then they can prey on you to pay them, eventually a clients might ask for them to help and they say you have to pay and send you a huge price from 100's to thousand of dollars, it does seem suspicious of a scam this company. not genuine people.

We paid this company’s staff to help upload our products. Never do this.
They take your money and then tell you that your case is “special.” They keep saying they are trying, but that there are many obstacles on Amazon’s side. In reality, nothing gets uploaded.

They only send messages saying they are working, but there are no results.
They also refuse to refund money for work that was never completed.

Do not ask them for help unless you want to lose both your money and your time.

This is the second time I am giving this app review. I posted 1 Star before, but their support team reached out to me on WhatsApp and requested that I remove the review. I removed the 1 Star review out of courtesy.
But the app made me do this again. Reason: I am being charged even when I'm not using the app. I am being charged for the past 2 months, even without my permission and without the app.

Slow to answer, locked me in the subscription then stopped answering until I chased. Defeats the purpose of paying for a service to outsource. Indians in India, not America!!

Not user friendly. No one responds to queries. Cannot create variants. I would give it 0 stars if it were possible.

تطبيق سيء وخدمة عملاء وموظفين سيء
Because your employee was uncooperative, I told him I didn't know the technical aspects. He told me they would do it for me for $799. I said I wanted to try one product to understand how it worked, but he didn't help me. He said I could cancel the application. Bad behavior and a bad employee.

UPDATE 03/04/26 - This app is terrible. Amazon team is still non-responsive and software sucks. I was going to at least give them a positive rating for one of there reps but this whole experience just ruined my outlook on these guys. Never will use them again. STAY AWAY!

As a long-term user of CedCommerce, it’s sad that I will have to leave the Amazon team due to inconsistencies in Customer Service & Technological Performance. I’ve tried to be patient and give some grace but this just flat out terrible. My account manager is clueless and doesn’t respond to my messages. The products are failing to sync via Shopify and we are just over it. Highly disappointed in this entire team.

looked professional at first sight, but does not sync properly. deleted shopify products keep showing up on Amazon, stock is not syncing within a day... Amazon is very strict and will punish the seller by bad ranking and withholding money. and this app helps is very useful if you want to be full of problems and cancellations because it does not work properly. support is responsive but just bla bla they don't fix it.

"Free 50 orders/month; $0.2/order"

This is false. There's absolutely nothing free about this app. You can't access ANY pages of the app or view the settings available without paying for a plan.