CedCommerce Amazon Channel

Nupur and everyone on the team that has helped me has been incredible. I highlyI must say that Nupur along with the CedCommerce team has been amazing in providing assistance to me. I highly recommend their services to anyone looking for help.

I've just started using the app and as soon as I had questions I was able to quickly get a response from CED Support. They were friendly and solved my problem quickly. They also provided me with direct access to the support team in case I have any other questions. Great customer service!

Thank you for your help and it is such a great app ! Highly recommend. They did a fantastic job with setting us up.

I tried several apps but this is the best app found. , helps me a lot , even the customer support is the best. , they provide me the best assistance.
thank you cedcommerce

I just installed the app and so far it's working beautifu. So much simpler than the competitor app. Thank you very much.. Now I can publish in Amazon.

While we had a rough start with this app and many problems at first the excellent support staff helped us get to where we needed to be and today we are problem-free and the app is working really well

Very Good
Very Helpful
Very Paitient
Helped with the App
Helped get my items linked
Understanding of my Dogs

One of the customer service replies to another shop's 2 star feedback goes like this... "Also, assign a personal account manager who is always available to assist with 24*7 availability on email, calls, Skype, WhatsApp, Online Live chat system." First of all, a personal account manager is not available to assist 24*7 unless they're an android. Furthermore, I go to chat this morning and there actually is a person sitting in the chat box but they are there to tell you the customer service is closed because it's the weekend and they only want to take your details. That is not 24*7 service. I mainly pointed out the language error above because when you do get customer service, there is a language barrier when it comes to getting help with the more complex parts of the app. Unnecessarily complex parts. It all seems good on the surface but that's always the case with all of these apps. When it comes to the nitty gritty after 10 hours of hard work, you find out all the pitfalls... and then you can't get help. Another gripe is the templates. We can clone them and make changes but many some sections of the cloned template goes blank and has to be redone anyway. It's all very non-intuitive. At least in it's defence, every other etsy and amazon app has major issues that just seem batty. Another thing is that I wish the customer service would just say they don't know something instead of making up long sentences and throwing in some strong accent to try to confuse us. My reply is "so you don't know" and then response is silence and shock that I figured it out. I contributed some rephrasing to some of the helper sentences in the app and I suggest you fix them up so people can get through the setup in under 10 hours or whatever. Cheers

Mannu has been super helpful with getting everything setup

I received amazing service and all of my questions were answered in a timely fashion. Thank you so much for all of your help!