Reviews (1,430)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its seamless Shopify integration, simplifying product syncing and order management. They highlight its intuitive interface and effective automation features that enhance operations and save time. The real-time syncing is crucial for accurate inventory management. Exceptional customer support is frequently praised for its responsiveness and expertise, with 24/7 availability ensuring continuous assistance, contributing to improved sales and operational efficiency.

Edited December 27, 2023

Update (12/27/2023)
Unfortunately I have to point out that the developer takes time but fails to solve this issue
Update (12/16/2023)
Unfortunately I must say that the App is unable to create new products on Amazon that have variations in colour, sizes, etc... (E.g. T-shirts - Shoes). Only publish variants without properly matching them to the main product (Parent). This does not comply with what ...

Grimandi calzature
Italy
About 2 years using the app
July 24, 2023

Unfortunely I have to delete this. There is no help with the chat, they are clueless. The item is listed on amazon and the app gives me an error. The app constantly gives errors on the items and won't sync. The person on chat has no idea what's going on. I gave them the item number and they're trying to work on an entirely different product. I have wasted 2 hrs of my time and when I told the ...

Pierogi Gifts
United States
Over 1 year using the app
CedCommerce replied September 19, 2023

Hello Pierogi Gifts,

As Amazon is a large marketplace, it has many settings, terms & conditions so that the seller can benefit from selling on Amazon. We apologize that you ...

Edited December 22, 2024

As a long-term user of CedCommerce, it’s sad that I will have to leave the Amazon team due to inconsistencies in Customer Service & Technological Performance. I’ve tried to be patient and give some grace but this just flat out terrible. My account manager is clueless and doesn’t respond to my messages. The products are failing to sync via Shopify and we are just over it. Highly disappointed in ...

FROGSHOP
United States
Over 1 year using the app
January 15, 2024

I didn't have a good experience with them. They will count all orders on Amazon even if they didn't come through that app! This is a terrible example of how the app should work.

I strongly discourage using them and recommend exploring alternative apps that operate more fairly and won't simply drain your funds.

besmart-amz
Slovenia
Over 1 year using the app
January 18, 2024

App and customer service is an absolute joke. I paid to have 100 sku's added to Amazon.....almost a year later I have a handful that are correctly listed. They have girls swimsuits in men's clothing, girls dresses in womens. What is listed is search suppressed. They will not correct the listings but keep telling me they will "update within the week". Well going on a year, do what you say OR ...

Razels
United States
Over 1 year using the app
May 15, 2023

The app has many issues that need addressing urgently. Stock doesn't sync and items are oversold. Orders don't sync so my late dispatch rate is through the roof and now I can't upload products due to an error that is not being fixed quickly. The above issues in my opinion make this app useless!

Super E-cig Ltd
United Kingdom
Over 1 year using the app
CedCommerce replied September 18, 2023

Dear Super E-cig Ltd,

We apologize for the unexpected issues you faced previously. We want to inform you that we have now permanently resolved these concerns. You can ...

Edited December 8, 2023

Very dissapointed to see the App stopped working 8 days ago and is not fixed yet. Uninstalling the App...

mypingu
Australia
About 1 year using the app
Edited May 6, 2023

l'équipe de support fais des promesse qu'elle ne respecte pas.
the support team makes promises that they don't keep.

TECIN-PRINCIPALE
France
About 1 year using the app
CedCommerce replied September 19, 2023

Hello TECIN-PRINCIPALE,

We sincerely apologize for any unfulfilled promises or issues you may have encountered.

Our commitment to delivering excellent support is at the core ...

November 1, 2023

Worst customer service on this platform by far! I paid them to create 250 listings/variations on amazon. it was due in 1 month. it's been 3 months and i have over 140 suppressed listings on my account due to them creating the listings improperly. they ruined my amazon account. they took my money upfront. and they have absolutely no interest in fixing it. i text them almost every day and they ...

PremiumBrandGoods
United States
About 1 year using the app
Edited August 21, 2023

The worst service I have ever paid for. They have taken more than two months for 10 product optimizations. When they told me the work was done, they have not even commply with the complete service they had promissed. I had to inssist them to complete it, correct images and complete information.
When you ask them to complete the work, they take days to answer. I definitely DO NOT recommend this ...

POSCO FAMILIA
United States
About 1 year using the app
CedCommerce replied April 27, 2023

"Thank you, for your appreciation.

We are incredibly grateful that you took the time to leave us this note. CedCommerce values put Seller satisfaction as a top priority; ...