CedCommerce Amazon Channel

CedCommerce Team was a great help.

This App is very easy to use but I love being able to connect to a real person for step by step help when I need it.

We use CedCommerce to sync our Amazon orders and some listing information because it is the most solid Shopify app of the several we tried. In our several years of using CedCommerce, we have always had support available via live chat to see what is going wonky with Amazon.

THANK YOU FOR YOUR HELP AND BEING PATIENT WITH ME WITH THE PROCESS TO GET MY LISTING LISTED ON AMAZON

Good app helpful support

I had some issues figuring out how to fill out the attributes for my products. My agent helped me understand what I was doing wrong and stayed with me until they knew I was fixed up. Thank you!

what great support. he was very knowledgable about the software and was able to help me navigate through specific tasks.
i would definitely love it if he helped me with anything else i need again. Im not sure what his name was but he was great. Thank you

CedCommerce Amazon Channel is an integration application provided by CedCommerce, a leading e-commerce solutions provider. The Features and Functionality, Ease of Use, Compatibility and Integration, Performance and Reliability, and Customer Support are top-notch. I told you I tried Codisto and it was not worth it, But CedCommerce is really wonderful. Customer support was very helpful. I was having difficulty with some of the technical aspects of the app and they walked me through it. Very happy. Super solid app with great support. Reliable and gets the job done. Support helped us install and ensured that all settings were done correctly. Highly recommend it.

After struggling for months we will be deleting this awful app.

#1. CS seems designed to infuriate you - they act dumb and talk in circles and willfully refuse to understand your question. Then give you infuriating answers like 'just turn it off' when you spent 20 minutes explaining that it wont let you turn it off.

#2. Do NOT use this app for listing creation, they can't even handle syncing.

#3 SO MANY bugs and limitations. They won't fix any of them. You can't control what they sync with Amazon. Want to have higher prices or different fulfillment times on AZ? Forget about it CED will force you to match Shopify. I cannot even list how many bugs there are in the software.

#3. One bug in particular. There is a setting for OOS inventory quantity (settings>product) displayed that keeps resetting itself to 999. Their default is to push 999 units to Amazon if something is OOS. If you turn it off, it turns itself on again. This is a huge booby trap - Amazon will shut your listings down if you keep cancelling mistaken orders.

The workaround that I found is you have to de-link any OOS products. Again though this is a big problem if you have 1,000 skus. Things go OOS all the time. You will need to manually de-link anything that goes OOS.

It took me weeks of yelling at them to even get them to acknowledge the problem. I don't know if it is fixed. When I tried to talk to them about it and ask if it will stay off now, they just repeat back to me what I said as if they are informing me of how it works ("when you put in "0" it resets back to "999") even though that is a bug, and talk in circles and refuse to acknowledge the problem or tell me if it will keep resetting back to "999" for OOS products or now.

we are trying this app for the first time.impressed with their prompt service. their team has helped us link our first product to amazon