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SKU Mapping isn't working. I tried to reach via the support email. Can someone reach out to me to resolve this issue
Thank you
Hi Zilaya - we attempted to contact you through our support email, but have not heard back yet. Please note that to be able to map your SKUs within the MCF app, you first need to create your listings in SellerCentral and enable the products for Fulfilled by Amazon. Please do not hesitate to reach out if you have any questions and we will be happy to assist.
Well, it's been working again as long as it wasn't syncing inventory or pushing orders through so that's good. Unfortunately getting the attention needed to fix our issues after two weeks of not-useful tech support exchanges took a one-star review. Not the best takeaway but at least now we know how to get on the devs' radar.
So still promising and easy to integrate but use caution until all of the bugs are ironed out. In the meantime, if you do install keep a close eye on things to make sure orders are actually getting pushed to FBM and you aren't over-selling out of-of-inventory SKUs.
Hi Terske, thank you for bringing this to our attention. After checking, we realized this was an isolated incident and are happy to have successfully resolved this issue for your Shopify store. We also thank you for your patience in allowing our team to understand the defect and resolve this for you. Feel free to reach out to our team if you encounter any other issues.
The inventory qty is not syncing and updated,
it's showing inventory even though it OOS, I have to cancel orders
Hi miomarino3 - sorry for the difficulty, we have updated our app to resolve this issue. We also attempted to email you to help resolve. If you didn't receive it or are still facing any issues, feel free to email mcf-shop-app-support@amazon.com and we will be happy to assist.
We have very simple use cases for this app, and it works very well. It has helped us to automate which orders get sent to MCF versus our other 3PL. We had some initial challenges with Onboarding, but a very quick call with the MCF support team, and we were off and running in a matter of minutes.
Hi Aloha - we were happy to assist you and glad to hear the app works well for you. Thank you for the review!
So far...pretty flawless!!
-Can see that orders are accepted/rejected MUCH faster
-It "appears" that orders are shipped faster by Amazon- as the early metrics suggest
I have been using the native Shopify MCF connection for about 4 years. Did the job pretty well with no major problems - and was FREE. Was about to migrate to a PAID MCF app, when I heard the Amazon was publishing an MCF- Shopify app. After using this for quite a few orders, everything is working very well - and again it is a FREE app.
One bonus is that when a single order is split into different shipments, this app NOW handles seperate tracking numbers in the same order. That means the customer is updated in knowing the different tracking numbers. Thus, support queries received about "where's the rest of my stuff" are pretty much eliminated.
Keep this app working flawlessly, and make improvements pls.
Thank you for your review and glad to hear the app is working well for you! We are continuing to work on additional improvements - stay tuned!
We appreciated the simple setup and implementation of Amazon MCF via this app. Straightforward, step-by-step process to ensure your business is ready to process orders through Amazon MCF. The team behind MCF has been top-notch out of the gate - shoutout to Justin! Overall, pleased with the app and will stay tuned for future enhancements.
inventory count is not synching????!!!! please fix it asap!!! everyone did the switch and the fact that inventory count is not synching is a big problem after the switch!!!
Hi Alien Pros - sorry for the difficulty, we have updated our app to resolve this issue. We also attempted to email you to help resolve. If you didn't receive it or are still facing any issues, feel free to email mcf-shop-app-support@amazon.com and we will be happy to assist.
Does not Allow to have multiple shopify accounts connected, you can only use one. the old method allows you to create fulfillment to multiple accounts.
Hi Popular Holsters - thank you for your review. We heard your feedback and we just launched the ability to connect multiple Shopify storefronts to one Amazon account today! Feel free to reach out to us at mcf-shop-app-support@amazon.com if you have any questions.
This app doesn't really work at all with a merchant account that has multiple stores. It doesn't let you pick the right account, doesn't let you change things if it picked the wrong one somehow, tells you to disconnect the account first before trying to link a new one (but gives no way to do that), is buggy and doesn't let you connect products, etc. It's absolutely not a "best in class" app like they claim it is, even the wording on errors/messages is unclear.
Hi Oojra - thank you for your review. We heard your feedback and we just launched the ability to connect multiple Shopify storefronts to one Amazon account today! Feel free to reach out to us at mcf-shop-app-support@amazon.com if you have any questions.
It would be nice where a note is placed before downloading that the app only supports Amazon US seller accounts only!!
In today's market I wonder why Canada is not supported?
Hi Tamaynesdecor - it was great connecting with you to explore alternative solutions that fit your business case. We want to thank you for feedback as we consider new functionalities to add to our app.