Reviews (573)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants praise this app for its exceptional customer service and powerful features, including persistent shopping carts and automated abandoned cart emails. They appreciate the customization options for emails and pop-ups, maintaining brand aesthetics. Merchants report noticeable improvements in sales and cart recovery rates, attributing significant returns to these features. The app is also noted for its ease of installation and user-friendly interface, offering good value for money.
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I signed up for this app at the $29/month plan and was shocked to discover they later increased the subscription price without any notice and without me even using the app. I didn’t receive a single value or benefit, yet they continued charging me for months at a higher rate I never approved.
When I reached out, support admitted they could only refund a small portion (three months) as an exception, even though the majority of the charges were never authorized in the first place. Their explanation was that “the responsibility for managing subscriptions falls to the account owner,” which feels extremely unfair when the pricing was changed on their end without clear communication.
To make things worse, the app showed up as “unsupported” in Shopify, which made it impossible to manage or cancel properly. Shopify is aware of this issue, but the app developer still refused to take responsibility for the unapproved charges.
This experience has been incredibly disappointing.
If you’re considering installing this app, please keep a close eye on your billing—because they do not make pricing changes transparent, and you may end up paying for services you never used.
Hi there,
Thank you for sharing your feedback. I’m sorry to hear that you feel disappointed, and I want to clarify a few details to ensure everything is accurately represented.
You’ve actually been a customer for several years, and all billing has always been fully authorized through Shopify. We only charge what Shopify approves and processes on your behalf, based on your usage. Our pricing has remained the same since early 2022, and we have not changed or increased your plan during that time.
Like most marketing automation apps on Shopify, billing is based on the size of a store’s contact list. Over the years, your contact list grew, and billing correspondingly grew to the correct tier. These tiers have been publicly available and unchanged for more than three years.
Regarding the “unsupported” message you saw in your Shopify admin, this is due to our app currently using Shopify’s REST API for certain endpoints. Shopify is phasing out REST sometime next year, but it continues to function normally until that deadline. We already have a full migration to GraphQL on our roadmap. This display label does not affect the functionality of the app in any way, and merchants continue to use all features without issue.
As for the refund, our standard policy allows for a one-month courtesy refund. In your case, we went above and beyond and approved a three-month refund, which is significantly more than what most Shopify apps or even Shopify themselves would offer when the charges were authorized and ongoing for years.
We genuinely care about your experience, and we tried to be as fair and accommodating as possible. We recognize and empathize with your situation. If there is anything else we can do, we’re always here to help.
I cancelled this application yesterday, December 17th, they billed me today December 18th!!!!
Great customer service and support, responding to problems immediately.
STAY FAR, FAR AWAY. CAUTION
This is by far the worst Shopify app experience I’ve ever had. Within DAYS of installing, they pulled every single contact from my store without my permission, automatically added them into their system, and then used that as an excuse to auto-upgrade my plan and start charging me THOUSANDS of dollars for an app I wasn’t even actively USING.
I didn’t create campaigns. I didn’t send emails. I didn’t approve an upgrade. They did it all automatically and billed me for it.
I learned the hard way. Don’t make the same mistake.
Hello, we reviewed our records and it appears the app was installed for only about two minutes. No charges were incurred during that time. Can you double check that you are leaving the review on the correct application?
I had a great experience setting up my store with Amplified! The team was super helpful, and the push notifications and automation features are easy to use and really effective. Highly recommend!
The problem with this app is they count on your forgetting that over time this app will cost more and more regardless if your income goes up or not because its based on the size of your customer database which grows with time even if your income stays the same. So you can start out paying $29 and over a few years even with no increase in income it'll end up being well over $100. Also these price tiers they list are misleading, they increase far more incrementally, roughly ever 500 customers the price increases, regardless if your sales have increased or not. And while this app may seem worth it at $29 its certainly not worth it as the price goes up and up with no additional service. The best way to avoid THIS SINK HOLE is to just pick out a different app with a different price structure.
Pathetic customer service. Their free plan provides 500 emails per month. I have only sent 100 emails and they are showing that monthly quota has expired for more than a month now. I reached out to the customer support and its been 2 weeks. I am yet to get a solution on this trivial issue
This app and company has gone massively downhill. When we first installed this app years ago it was a cart recovery tool. Since then it has been reinventing itself as other things relating to marketing but whilst doing do they have messed up on more than one occasion. They moved us to some horrendously priced plan when they made the first big shift, we had to complain and apply for a refund, we were then reverted back to our old plan. The second time we had an issue they had again upgraded the software, but when they did this they reverted our account back to default cart recovery, removing our custom messaging and colour schemes without our knowledge. Most recently we have found that the app was blocking our add to cart button and making it perform poorly on mobile, we have just deleted this app and all our problems are solved, the add to cart is working again, and this horrible app is now gone. We would advise to look elsewhere for cart recovery!
I'm very sorry to hear about your latest experience with Amplified. We'll request our engineering team to investigate the behavior with the add-to-cart button and get back to you shortly.
- Judith C
It sounds great. Just installed the App. Looking forward to positive feedback and more sales.
Nice app, it does the job and scales well with more contacts bringing higher conversion. The customer support is great.
We appreciate you taking the time to review our app, If you ever have any questions or concerns, be sure to let us know :)
-Waqas.