Overall rating
Counts per rating level
  • 84% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to enhance sales and recover lost sales through engaging Email & SMS campaigns, pre-built automations, and real-time metrics. Its abandoned cart email flows and email campaigns are particularly appreciated. The app is easy to use with a user-friendly interface and the customer support team is praised for their quick and efficient assistance. It's suitable for both new and experienced merchants, with many noting significant increases in sales and recovery of abandoned carts. The app's support for multiple marketing and conversion features is also highlighted.

March 16, 2021

Charged $99USD for the app, when I barely used it
Was uninstalled as quick as installed yet a charge was applied? Will be requesting a refund as a cost such as this is quite inflated for no sales generated for abandoned carts via this app.

Love & Destiny
9 days using the app
CartKit replied March 16, 2021

Hello! We charge our users depending on the plan they're in after the free-trial ends, and as an anticipated charge for the whole month. We contacted you through email, check it out whenever you can 😄

Edited June 27, 2019

This app hasn't been working for me and customer service has been very, very slow to respond or solve the problem. The set up seems nice but the chat in the app doesn't work well and they don't understand the Shopify integration. Don't waste your time or money.

comma.ai shop
United States
8 days using the app
April 8, 2017

Not sure why it says there is a FREE basic version, but then it requires you to sign up for the trial (and automatically pay $4.99 if you don't cancel) as a requirement to use this app. Pretty disappointed about that. The author should change it to most other apps that allow to select a free basic version or a paid pro version, instead of saying there is a FREE basic version, but requiring the user to select the paid version.

United States
6 days using the app
July 20, 2017

I want a way to turn off the push function but none are available. I believe its driving customers away, who are nervous about allow push notification from a site they're not familiar with. Not saving any carts, because people aren't even getting that stage. I will be uninstalling this app.

United States
4 days using the app
December 15, 2020

I would like to use my gmail account and not allowing in Trial setup. This is my preferred email account across my business.

Hey Heifer Boutique
United States
4 days using the app
CartKit replied December 15, 2020

Hi! We just sent an email, we hope to hear back from you :)

Edited November 24, 2017

$9.99 USD per month for up to $1,000USD in recovered sales, and they take a percentage of sales beyond that ... this percentage is undisclosed

United States
3 days using the app
October 5, 2016

Does not seem to do anything. I can log into one machine create an order, log into another machine and the items are not there.
Perhaps there is some conflict with another app....

Seems like it would be a good thing to have built into shopify once you have users create accounts.

Cci Outlet
United States
3 days using the app
March 8, 2017

Tested, and nothing seems working. Consistent Cart, Failed. Pop Up Cart Failed. All the Abandoned Emails Failed, so i dont think there is anything else left... Uninstalled.

Duck In A Tub Bath And Body
2 days using the app
November 16, 2021

Bait and switch. They say we have a $29 plan but its really a $200 plan. Dont add contacts at the start, you might have better luck

DrChristianson.com Online Store
United States
1 day using the app
CartKit replied November 16, 2021

Update Nov 29, 2021: We start all stores on a 7-day trial of the Pro Plan and the Free Plan can be selected before it expires. Charges are based on the plan you choose as well as the total of contacts that you have. For custom plans, you can find us at hello@cartkit.com or via chat :)

We've tried to contact the store owner multiple times with no luck so far!
Hi! We have a 7-day trial and you can select the free plan before it expires. We haven't charged your account.

We'll contact you shortly.

February 11, 2017

i set the time to 1 hr to recover cart and i never go an email

About 13 hours using the app