Overall rating
Counts per rating level
  • 84% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its user-friendly interface, easy setup, and valuable features like Live Activity and abandoned cart email flows. They appreciate its ability to increase sales through personalized campaigns and pre-built automations. The customer service is noted for its professionalism and quick issue resolution. The free plan is seen as valuable, with some considering upgrading. The app is particularly recommended for its email marketing capabilities.

Edited June 27, 2019

This app hasn't been working for me and customer service has been very, very slow to respond or solve the problem. The set up seems nice but the chat in the app doesn't work well and they don't understand the Shopify integration. Don't waste your time or money.

comma.ai shop
United States
8 days using the app
April 8, 2017

Not sure why it says there is a FREE basic version, but then it requires you to sign up for the trial (and automatically pay $4.99 if you don't cancel) as a requirement to use this app. Pretty disappointed about that. The author should change it to most other apps that allow to select a free basic version or a paid pro version, instead of saying there is a FREE basic version, but requiring the user to select the paid version.

United States
6 days using the app
July 20, 2017

I want a way to turn off the push function but none are available. I believe its driving customers away, who are nervous about allow push notification from a site they're not familiar with. Not saving any carts, because people aren't even getting that stage. I will be uninstalling this app.

United States
4 days using the app
December 15, 2020

I would like to use my gmail account and not allowing in Trial setup. This is my preferred email account across my business.

Hey Heifer Boutique
United States
4 days using the app
CartKit replied December 15, 2020

Hi! We just sent an email, we hope to hear back from you :)

Edited November 24, 2017

$9.99 USD per month for up to $1,000USD in recovered sales, and they take a percentage of sales beyond that ... this percentage is undisclosed

United States
3 days using the app
October 5, 2016

Does not seem to do anything. I can log into one machine create an order, log into another machine and the items are not there.
Perhaps there is some conflict with another app....

Seems like it would be a good thing to have built into shopify once you have users create accounts.

Cci Outlet
United States
3 days using the app
March 8, 2017

Tested, and nothing seems working. Consistent Cart, Failed. Pop Up Cart Failed. All the Abandoned Emails Failed, so i dont think there is anything else left... Uninstalled.

Duck In A Tub Bath And Body
2 days using the app
November 16, 2021

Bait and switch. They say we have a $29 plan but its really a $200 plan. Dont add contacts at the start, you might have better luck

DrChristianson.com Online Store
United States
1 day using the app
CartKit replied November 16, 2021

Update Nov 29, 2021: We start all stores on a 7-day trial of the Pro Plan and the Free Plan can be selected before it expires. Charges are based on the plan you choose as well as the total of contacts that you have. For custom plans, you can find us at hello@cartkit.com or via chat :)

We've tried to contact the store owner multiple times with no luck so far!
Hi! We have a 7-day trial and you can select the free plan before it expires. We haven't charged your account.

We'll contact you shortly.

February 11, 2017

i set the time to 1 hr to recover cart and i never go an email

About 13 hours using the app
April 7, 2017

I wanted to test out this app - the free version - to see if it would be useful to me. Nowhere on the App page is there any information as to what is different between the free version and the pro version. When you install the app, it automatically installs the pro, requests payment, and you are on the hook to cancel the payment within 14 days - all without knowing what is free and what is pro.

To add to the silliness of it all, the app asks for a review the second it is installed. How TF can I review a product the second I've installed it? How can I review the Free version if I can not install it?

If your App is so useful, why do you go through these underhanded schemes? Why not let the quality and usefulness of your product stand on it's own?

Modern Hip
United States
About 2 hours using the app