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DO NOT UPDATE - DO NOT UPDATE - DO NOT UPDATE
Presently manual draft orders are not working. All subscription services do not see Authorize.net anymore, so all your subscriptions will fail. We verified this using two different Subscription services on Shopify today. This isn't an update, it is a downgrade. You will be looking for a new credit card system to allow subscriptions. All your current subscribers will need to resubscribe which is a nightmare, since many subscribers had unique prices and plans. So this will need to be done manually by calling each individual subscriber and somehow providing some coupon that matches the exact amounts they had previously. When I say, this is a nightmare... I am not kidding. If you have a large subscription base, your sales will be destroyed until you get people back up on another system in a manual fashion. I have been dealing with Authorize.net, Shopify and this insanity for a couple of days and nobody provides a solution after your subscriptions start failing. What a massive failure. Both Bold Subscriptions and Seal Subscriptions do not work after this update. Others report ReCharge does not work either. We suspect many others do not work as well.
The app installs on the Shopify platform but is not supported or functional.
Since migrating to the new connector, you can not process a credit card against a manual order in the backend. It will fail every time with "Enter a valid credit card". There are no issues on the customer facing side.
Also, none of the CVV or AVS checks are being passed back to the Shopify order. You have to look in the Authorize_net gateway for all fraud screening now on every order. Also, without any AVS or CVV information in the order, any Shopify Flows you have setup to screen orders are useless.
Even the logged event in the order timeline under "Information from the gateway" now only shows a payment id with nothing else.
This needs to be fixed ASAP.
Hello,
As yet Shopify Payment Provider Platform does not support manual orders. We have today received the specs for the new functionality which we’re looking to add in by the end of the month. We have raised with Shopify that partners who have migrated to the new Provider Platform should not be visible within manual order screen until enabled.
Apologies for any inconvenience we will advise as soon as we’re ready to add the functionality
it led to a problem on our Shopify Store’s functionality has stopped capturing payments for all new orders ever since this App was installed as per recommendation by our 3rd Party provider, eBizCharge. Tech support of eBizCharge says it's Shopify, but Shopify support says it's them. Going circles. Still waiting this issue be resolved.
Hi Security Pro,
Apologies for the issues you have been facing. As mentioned with the new migration to Shopify's Payment Processing Platform which all Payment providers are required to migrate to we no longer have the ability to return our RequestID. For all future transactions you will need to utilise the PaymentID supplied by Shopify to interact with payments.
Once again apologies for the inconvenience, however this is a core element of the new Shopify architecture
App does not report transaction data properly since the new migration including 0 access to any of the fraud filters that were always made available. Also, none of our settings in the fraud detection suite are working anymore and shopify/authorize.net are processing all orders, even if the settings we have set up are to automatically decline. As another reviewer pointed out, shopify says its authorize.net, and authorize.net says its shopify so we cannot get the issue fixed as neither is willing to take any responsibility. Would recommend switching to another gateway if you want to avoid this whole headache.
***Update (07/17/24) PLEASE RESPOND: I just got an e-mail stating that I have to upgrade yet again? I literally just updated this plugin 2 months ago? I have no way of knowing whether or not I am good or I have to update yet again...***
***Update: Had an issue with JCB. Was fixed promptly. Great customer service. Thank you so much!!!
Here we go... got an e-mail that Authorize.net is updating their app. Followed the instructions to install the new app. The purchase testing went fine but I've now lost the ability to accept JCB.
Here are the cards I accepted with the original app.
Visa, Mastercard, American Express, JCB, Discover, Diners Club
Here are the only cards listed in the new app.
Visa, Mastercard, American Express, Discover, Diners Club
I lost JCB even though it clearly states that my merchant provider lists JCB is enabled in the Authorize.net configuration page on the Authorize.net website (not Shopify). It doesn't seem to show up on the new Shopify app. If I revert back to the old Shopify app JCB comes back.
***Update***
Hi RingDivas,
The JCB update has now been approved and released, I have run some test transactions to validate. Apologies for any inconvenience I hope the remainder of your testing goes well.
Regards
A.Net support
———————————————
Hi RingDivas,
We've submitted the additional card type version for approval, as soon as it's been approved JCB should be available for you.
Apologies for any inconvenience caused, hopefully this should be resolved by the end of the day. As soon as I receive word that it's been approved I will add a note here
Regards
A.Net Support
We upgraded to the newest Authorize.net app since previous one will be discontinued this month. Manual orders doesn't work. You need to fix this asap! We have manual orders! This is a must feature. When we try to process the card it shows as "Enter a valid card number"
This is nonsense! Please fix it.
I tried with several cards but for manual orders this doesn't work!!
Hello K,
I have attempted to replicate the issue and am able to see the same issue. Upon reviewing on our side this validation is not happening on A.Net side and the validation is within Shopify. I have escalated to our contact at Shopify for review.
Apologies for any inconvenience caused.
We sent an email. The app does not work at all for subscriptions. We can't even roll back to the old plug-in. We are losing thousands of dollars as we speak. This is one of the worst-timed changes ever. Please roll back the old app or make the new app work for DRAFT ORDERS or SUBSCRIPTIONS. We cannot put in any of these two categories...
Hello, as it stands we have not requested that merchants using subscriptions should migrate. We worked with Shopify to identify subscription merchants however if you’ve received the request in error apologies. We’re releasing subscription support this week where we will send further updates to ask merchants to test new functionality.
In the short term if you’re able to raise a support request with Shopify they should be allowing merchants to re-enable the old plugin until a future date.
Just like all the other reviews here, this new switch has been a nightmare. It has cost us thousands of dollars.
We started getting lots of unexplained declines... and all of our subscription sales can no longer be processed.
Thankfully we had another merchant account to switch to, so for now, we are no longer using Authorize.net until this gets fixed (and maybe forever).
We were forced to update Auth.net on our store to process regular payments. We use Recharge which is now not compatible with this new system. Is there an update available? We have subscribers we need to charge.