Reviews (289)

Overall rating
4.3
Counts per rating level
  • 72% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for managing complex discount structures, such as tiered discounts and "Buy X, Get Y" offers, which help increase average order values. They appreciate its seamless Shopify integration and auto-update feature that keeps promotions current. The support team is praised for its responsiveness and effective personalized assistance, including video tutorials, enhancing merchant confidence and satisfaction.

November 21, 2021

You do not get all functionality for the monthly price, some aspects needs to be purchased separately which is not mentioned anywhere on shopify apps page.

nappycare.co.za
South Africa
12 minutes using the app
Staytuned replied November 21, 2021

Hi, thanks for the feedback. For the Black Friday sale ($5/mo off), we've edited the app listing page and you are right, some features requiring a one-time fee like Smart Deals and Gift extras were removed from the Shopify app listing page, for the sake of simplicity and limitation in number of characters by Shopify. We will add them back. They aren't hidden fees, though, as they are clearly identified inside the app (on the first page when you install the app and inside each screen where these features appear) and on our website as well.

April 21, 2020

The "free" plan content would indicate that basic rules for discounts would be available. They are not. I realize I shouldn't complain about anything provided for free, but I wasted 40 minutes trying to figure out what I was missing.

EAV Boutique
Canada
7 minutes using the app
Staytuned replied April 21, 2020

Hi Eva, sorry for the confusion about our pricing. Could you point where you saw the Basic rules were included in the free version of the app? We'll change this to avoid mistakenly misguide other people like you.

In about 2 weeks from now, we'll simplify our pricing to avoid such confusion.

December 21, 2024

Protein Nation
India
2 days using the app
Staytuned replied December 26, 2024

Hi there Protein Nation and team!

Thank you for your feedback! We’d love to know how we can make your experience even better. If you have any suggestions or need assistance, please don’t hesitate to reach out. We’re here to help!

We look forward to hearing from you soon!

January 28, 2024

MaChii Tea
Saudi Arabia
Over 1 year using the app
Staytuned replied January 30, 2024

Thank you for the 5-star review MaChii Tea and team! Your support for our app is highly appreciated.

Please let us know if there's anything else we can help you with!

Edited December 28, 2023

Sith Sabers
United States
9 months using the app
Staytuned replied December 28, 2023

Hey there Sith Sabers and Team!

Thank you for your updated review! We're glad that we were able to sort things out and we really appreciate your kind feedback.

Please let us know if there is anything else we can help you with!

May 22, 2024

Reroos
Japan
About 1 month using the app
Staytuned replied July 17, 2024

Hi there! We've tried to reach out to you several times over the past few weeks to get more information about the problems you're facing with our app, but we don't seem to be able to make contact. If you're open to it, I'd love to set up a call to chat about the issues you've experienced with ADU. Please let me know!

Best,

Hannes Bez | Director of Customer Experience

August 24, 2024

Renso Foods
Canada
22 minutes using the app
Staytuned replied August 26, 2024

Hi Renso Foods and team!

Thank you for taking the time to leave us a review. Can you please tell us more about your experience with our app? Is there anything in specific that you think needs to be improved in order for us to provide you with a better experience?

We hope to hear from you soon!

January 11, 2024

Focus+
United Arab Emirates
2 months using the app
Staytuned replied January 12, 2024

Hey there Focus+ and Team!

Thank you for taking the time to leave a review! Can you tell us more about your experience? We'd love to hear from you!

April 22, 2024

Reed Made Speed
United States
About 1 hour using the app
Staytuned replied April 24, 2024

Thank you for the 5-star review Reed Made Speed team! We appreciate your support.