Reviews (1,197)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for small businesses, noting its ease of use and effective referral and affiliate programs that boost customer engagement and sales. The setup is straightforward, and the interface is user-friendly, making it suitable for beginners. Customer service is quick and professional. Features like seamless affiliate tracking and real-time performance are particularly praised. A free version is available, offering functional features without a significant initial investment.
Refine
-
By rating
Great program. Brings people into your store and encourages people to refer your brand to others.
Karan was quick responding to messages which is much appreciated.
Also appreciate when AI is no longer able to solve the problem, the switch between team and AI is effortless and quick.
From the customer service, it is amazing. I will keep use it to check the result
So far so good. Just instaled it but it looks very helpful.
The worst customer support ever.
Shame on Shiam - he doesn't know this apps features, doesn't understand questions, disappears from chat several times for a long time, after poorly answering my questions witch copy/paste random answers disappears and doesn't answer at all. I were not even able to normally start to use it because of such a horrible customer experience.
Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations, and we appreciate you bringing this matter to our attention.
We value all customer feedback as it helps us identify areas where we can improve our services. We truly apologize for any confusion caused by the responses and the interruptions during the conversation. It's important to us that every customer receives accurate, timely, and right support.
One of our experts will be sending you an email in order to get this checked and sorted for you.
In the meantime, if you require any additional help, please let us know. Our ‘Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have either via live chat or you can email us at support@aftership.com
Pricing structures are unclear right off the bat, but support is quick to answer my questions. I have an inkling feeling that I might get blindsided by fees.
NICE
Great app and service! Highly recommended.
Nice Apps referral function is really easy to setup
FREE, yet seep pricing options, this goes back so many wrongs ways. FREE should always be free. Next time add just take a small commission from what you sell of ours.
Dear Customer,
Thank you for your feedback, we always appreciate and value them.
However, please note that the subscription is Free as stated and there's no hidden pricing. We're not sure where you are seeing the pricing option and would love to help clarify your doubt of the application if you have any.
We also helped you in removing the AfterShip Branding for Free.
You can also check on your billing & invoice as well, the amount that is/will be billed is $0.0
We have multiple application which have a Paid subscription plan, Affiliates currently is Free for all users aside from Enterprise plan.
We look forward to your reply and corporation.
In case you need assistance, please initiate a chat from the admin panel or drop us an email.
Regards
The AfterShip Team