Reviews (6,384)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its exceptional customer service, particularly noting representatives like Jai and Karan for their support. It features a user-friendly interface that simplifies setup and operation, making it an effective tool for email marketing, SMS updates, and pop-ups. The app also offers real-time updates, seamless email campaigns, and powerful automation tools that enhance engagement and conversion rates. Merchants appreciate the quick response times of the support team and the educational resources that help maximize the app’s utility. Promotions and upgrades provide additional value, enhancing marketing strategies effectively.

May 26, 2021

Great app with great help! I had an issue with a pop up campaign and Ankush help with screenshots and was even willing to walk me through my account. Thank you!

Casa Bella Vida
United States
7 days using the app
July 12, 2021

Great app it really boosted the loyalty of my customers and really pulled them in for that final sale push

Auxua
United States
7 days using the app
February 11, 2021

I have downloaded the app recently and see there are lots of function for us to use. Customer service is very good too and helps solve the issue in instant. I will look forward to using the app. Thanks

Vapecircle
United Kingdom
7 days using the app
Edited December 1, 2020

AMAZING CUSTOMER SUPPORT AND EASY TO USE. THIS IS ONE OF MY FAVORITE PRODUCTS TO USE ON MY WEBSITE. lol

VEZLAN
United States
5 months using the app
AfterShip replied December 1, 2020

Thanks for your review.

Do let us know if you have any suggestions for us which makes your experience a 5-star one.

Kind Regards,
Sumit

May 23, 2021

So far so good. Would like to have more control over font type and sizing of the Free Shipping Bar....Prompt customer service responses. Friendly communication.

MADE BY TM
Australia
5 months using the app
AfterShip replied May 23, 2021

Thanks for your valuable feedback.

Please let us know if you have more suggestions for us, we will forward it to the development team so that it's implemented in near future.

We are really eager to know how we can make your experience a 5 star one.

Automizely Team

Edited February 17, 2020

Really easy to use and the support and configuration options are good and intuitive. It's been a week we have been using it, We are currently using it and waiting to see the next results Thank you!

Cajas fuertes Quintana Roo
Mexico
7 days using the app
April 12, 2021

Great way to reach your e-mail audience and to get our traffic to subscribe to the e-mail list to build it up.

Strictly Trading
Netherlands
7 days using the app
January 19, 2022

I mean, the email campaign templates are easy to use and creative, export of clients list into app is seemless, the support (and Lovish in particular) have made great effort and huge help in resolving my issues with domain verification. 4 stars only for lack of seemless domain verification with google, and this is google's fault, btw. would have been 5 stars otherwise

colorpasta
Latvia
5 months using the app
AfterShip replied January 20, 2022

I am glad to know that you are happy with the app and the customer service is also very helpful.

Your feedback has been registered. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at support@automizely.com

We will do our best to make sure your experience with us is worth a 5-star rating

Regards,
Rupam Sarma Tamuli
Team Automizely

January 27, 2021

Very easy to use and customer service is great. Thank you guys for making it so easy! I like how the interface is so simple to understand.

BirdBox Jewelry
Canada
5 months using the app
AfterShip replied January 27, 2021

Hello,

Thank you for your feedback.
Please feel free to reach if you need any further help.

Regards,
Mukul Saxena

Edited June 5, 2021

This app has been extremely useful for marketing. Popups work well, emails work great. We use it every month for our newsletter and it works flawlessly. Support has been extremely helpful when I've had a question Would recommend. EDIT: While this app has definitely done everything it needs there is an annoying and sometimes inconvenient process you need to abide by. Every couple of months you need to re-verify your account to be able to send to over 300 contacts. This process takes anywhere from 6 - 24 hours. While I understand the process it can affect your ability to send emails during this time. So like myself when I had a product launch and I needed to re-verify, it threw off the time line because of the tedious process. While support seemed helpful and apologetic when I explained the situation unfortunately there was nothing they could do to speed up the process and it left me waiting for them to verify my account which was rather frustrating. Unfortunately it was also the case that I was told 6 - 12 hours for verification and then when I contacted them they said end of day the following day.

Shanikas Pantry
Australia
7 months using the app
AfterShip replied June 7, 2021

Thanks for your valuable feedback. We are glad to know about your suggestion and this would definitely be looked into. It is our constant endeavor to delight our users. We will try our best to ensure that your experience with us becomes a 5 star one.

We are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at support@automizely.com

Our Support Team is available 24/7 to help you with all the issues you might face while finding your way around the app.

Thanks and regards,
Rupam
Team Automizely Marketing