Reviews (2,548)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective post-sale communication, which enhances customer satisfaction and boosts sales. It is easy to use, featuring impactful SMS marketing tools and versatile email templates. The app is also noted for its excellent customer service and smooth integration with existing systems. Merchants appreciate its robust functionality and reliable support, making it a valuable tool for email marketing.
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Great way to reach out to all of your customers and keep them updated and interested in your business and encourage them to buy more !
I'd give it a zero, but clearly not an option. They charge for a "seat". Fine- not the biggest of deals, however canceling is a nightmare and chat support ridiculous. Very unresponsive and of course when I asked how I could cancel- they went radio-silent.
Hello Chicken Pound Team,
Thank you for sharing your feedback. We would like to apologize for the inconvenience caused and this is certainly not the experience we strive to ...
There are much better apps out there for email marketing! This one is pretty basic and customer support is the worst I have ever experienced! Don't waste your time and effort on this and go for something else.
Hello Coco & Dee Team,
Thank you for sharing your feedback.
We have reviewed the support interactions you have had in the recent past and found out that the request for the ...
Excellent! Helped me to increase my subscribers list, and sales as well.
This review is only for support. We did not use the app much. With support, we had Aashna on the line, and our questions were answered instantly, and the issue was resolved right away. Thank you.
I paid for Aftership’s premium plan with the expectation of receiving a reliable service, but I was immediately let down. Once I upgraded, my account was suspended and I was unable to send a single email. Despite paying for this service, I found that Aftership provided no actual support—just automated responses from a bot with no option to reach a real person.
They took my money but failed to ...
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you’ve experienced. This is certainly not the experience we aim to provide to our users. ...
Account suspended for no reason, now I am unable to send marketing campaigns at the busiest time of the year. Paying over 500 USD/month for this app that I cannot use. Customer service doesn't help and is saying I need to wait for 24 hours. Will be switching to another provider!
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our ...
Has been a great tool for email marketing for my brand.
Worst platform that I used in my life. This 5 star are all fake. Never use this app.
Dear Customer,
Thank you for your feedback.
We'd like to inform you that we had already lifted the email suspension multiple times as communicated to you on the chat support ...
Great customer service for the highly customisable product.