Reviews (2,243)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to enhance customer engagement and boost sales through effective SMS and email marketing tools. They appreciate its user-friendly interface, seamless system integration, and real-time updates on orders and promotions. The support team is also praised for their quick and helpful service, ensuring a smooth user experience.

May 8, 2025

There are much better apps out there for email marketing! This one is pretty basic and customer support is the worst I have ever experienced! Don't waste your time and effort on this and go for something else.

Coco & Dee
Australia
Almost 2 years using the app
AfterShip replied May 13, 2025

Hello Coco & Dee Team,

Thank you for sharing your feedback.

We have reviewed the support interactions you have had in the recent past and found out that the request for the change of account ownership was completed on your request after the completion of our investigation.

We apologise for the inconvenience however, the issue is related to the change of ownership, and we have a process in place to identify the correct owner of the store before we transfer the ownership of the account. This is to make sure that we are speaking to the account holder and not any third party who may want to gain ownership for any nefarious reasons. It may seem that the process is long, but it is to make sure that the account's security and integrity are maintained.

We have taken your feedback and will try to make the process more user-friendly. Hoping you continue your relationship with AfterShip going forward.

Regards,
Shafiq Alam
AfterShip

May 12, 2025

This review is only for support. We did not use the app much. With support, we had Aashna on the line, and our questions were answered instantly, and the issue was resolved right away. Thank you.

Billiard and Pool Center
Canada
Almost 4 years using the app
March 25, 2025

Great way to reach out to all of your customers and keep them updated and interested in your business and encourage them to buy more !

Caterline
United Kingdom
Over 3 years using the app
March 28, 2025

I'd give it a zero, but clearly not an option. They charge for a "seat". Fine- not the biggest of deals, however canceling is a nightmare and chat support ridiculous. Very unresponsive and of course when I asked how I could cancel- they went radio-silent.

The Chicken Pound
United States
3 months using the app
AfterShip replied April 1, 2025

Hello Chicken Pound Team,

Thank you for sharing your feedback. We would like to apologize for the inconvenience caused and this is certainly not the experience we strive to provide to our end users.

We have checked and confirmed that the plan for the member’s seat was cancelled. This plan was active on the account for a long time, and it was not cancelled along with the other paid plans, which is the reason the account was billed for the member’s seat. We will make sure that going forward there will not be any recurring billing for the member’s seat.

We will also make sure that feedback is shared with the team about your experience with the support team and we will try to improve our processes.

Please feel free to contact is for any issues going forward at support+marketing@aftership.com or use the chat option from the application dashboard.

Regards,
Team AfterShip

April 2, 2025

Excellent! Helped me to increase my subscribers list, and sales as well.

Lighting Design Online
United Kingdom
About 2 months using the app
April 3, 2025

DO NOT RECOMMEND We got charged for 6 months ($1,019.94) of no use after they denied usage and when we asked for a refund they said sorry its not possible.

We also asked for a credit and they said no USER BEWARE!

Vavoom Vodka | Voted Best Vodka Of 2020
United States
Over 2 years using the app
AfterShip replied April 6, 2025

Dear Customer,

Thank you for sharing your feedback.

We can see that on 24-Oct-2024, we had communicated to you that due to the very high bounce rate, your email campaign was suspended and asked to share a few details to help resume the services.
This was same process we followed in August 2024 as well when your email campaign was suspended.

We unfortunately did not get an further response from you on chat or email, nor a request to cancel your subscription.

While your subscription is still active, the subscription charges will continue till the time you cancel the subscription.

We've sent you a follow-up email as well and await your response to discuss further.

Regards
Philips
Team AfterShip

May 6, 2025

Has been a great tool for email marketing for my brand.

Fit and Fyne Apparel
United States
7 months using the app
May 4, 2025

Been using for years no complaints love it

Kidz Slay Apparel
United States
Almost 4 years using the app
April 4, 2025

Worst platform that I used in my life. This 5 star are all fake. Never use this app.

Saúde no Cotidiano
Brazil
About 2 years using the app
AfterShip replied April 7, 2025

Dear Customer,

Thank you for your feedback.

We'd like to inform you that we had already lifted the email suspension multiple times as communicated to you on the chat support.

However we still continued to see high spam rate causing a low domain reputation. We had requested you to reduce the campaign frequency and send to active contacts only to warm up their domain reputation.

Since there was no improvement, the email services was disabled and we informed you of the same.

While we understand that you did not have the same experience using our application, we can confirm that the reviews here are from Customers who use the same application and were able to help their business.

We've sent a follow-up email to your registered email, please revert to discuss further regarding any concerns you may have.

Regards
Philips
AfterShip

September 27, 2024

Excellent customer service with Jai! He was prompt and professional. I immediately got the upgrade to Flow Editor that I needed without any hiccups! Seamless integration of the new feature and able to use immediately! Thanks Jai & Aftership!

H.P. May Magick Shop
United States
Over 3 years using the app