Reviews (2,234)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to enhance customer engagement and boost sales through effective SMS and email marketing tools. They appreciate its user-friendly interface, seamless system integration, and real-time updates on orders and promotions. The support team is also praised for their quick and helpful service, ensuring a smooth user experience.

December 11, 2024

Account suspended for no reason, now I am unable to send marketing campaigns at the busiest time of the year. Paying over 500 USD/month for this app that I cannot use. Customer service doesn't help and is saying I need to wait for 24 hours. Will be switching to another provider!

Snooze Band
United Kingdom
About 3 years using the app
AfterShip replied December 12, 2024

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our ...

September 4, 2024

Pawsome Email & SMS Marketing!

AfterShip Email & SMS made keeping in touch with our pet-loving customers a breeze!

Easy Setup: We were up and running in no time—super user-friendly!

Customer Love: Our customers now get real-time updates on their orders, promos, and more. SMS? Total game-changer!

Results: Boosted engagement and happy tail wags all around. Highly recommend!

Tandem Tailz
Canada
10 days using the app
January 22, 2025

Great customer service for the highly customisable product.

Futari Wagyu
Australia
Over 3 years using the app
January 24, 2025

Muy buena aplicación, una gran ayuda para elaborar mis campañas de marketing

Lola Detalles - Tienda Online
Spain
Over 3 years using the app
February 24, 2025

Very powerful function, timely technical support, recommended

Seekheart-UK
China
Over 1 year using the app
August 29, 2024

This app is horrible. They overcharged me and when you need help it takes forever. Ill never use them again. Please read your statements and see what they are charging you each month. They can't even explain to me why they double billed me. Never again.

Pretty Healthy
United States
Over 4 years using the app
AfterShip replied August 31, 2024

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our ...

March 14, 2025

The functions are very comprehensive and easy to use. It is worth recommending.

migoolight.com
Hong Kong SAR
3 months using the app
September 23, 2024

I wish some features like the spin to win option were available on the free plans but other than that I love that their customer service is quick to respond. They have great features for newbies like myself.

Totally Bri LLC
United States
12 months using the app
AfterShip replied September 24, 2024

Thank you so much for sharing your valuable feedback!

We're thrilled to hear that you love our features and found our customer service responsive.

We appreciate your ...

September 26, 2024

AfterShip customer service was very knowledgeable and helpful.
Aseem Nawa was great to work with.

Kleenaire
United States
Almost 3 years using the app
August 16, 2024

Un excellent service de suivi !

Après avoir utilisé Aftership pour suivre ma commande, je suis très satisfait du service. Les mises à jour étaient régulières et précises, ce qui a facilité le suivi de mon colis. L'interface est simple à utiliser et rend le suivi sans tracas. Je recommande Aftership pour une expérience de suivi fiable et efficace.

Digital Store
France
About 1 month using the app